Action-Based Quality Management
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Published By Springer International Publishing

9783319064529, 9783319064536
Latest Documents Most Cited Documents Contributed Authors Related Sources Related Keywords

Management by Processes: An Effective Tool for Employee Motivation

2014 ◽  
pp. 43-51
Author(s):  
Maria Moreno-Mas ◽  
Sofia Estelles-Miguel ◽  
Jose Maria Merigo ◽  
Encarnación González-Vázquez
Keyword(s):  
Employee Motivation

Quality Management Systems ISO 9901 and the Use of High Involvement Work Practices

2014 ◽  
pp. 97-113
Author(s):  
Amable Juárez-Tárraga ◽  
Jose Miguel Albarracin-Guillem ◽  
Marta Palmer-Gato ◽  
Juan A. Marin-Garcia
Keyword(s):  
Quality Management ◽  
Management Systems ◽  
Work Practices ◽  
Quality Management Systems ◽  
High Involvement

An Application of SERVQUAL Model in Termas of Chaves

2014 ◽  
pp. 27-41
Author(s):  
María de la Cruz del Río Rama ◽  
José Álvarez García ◽  
Carlos Rueda-Armengot ◽  
José Luís Coca Pérez

Implementation Methodology of Effective Governance to Ensure the Quality of IT Service

2014 ◽  
pp. 175-192
Author(s):  
Ignacio Gil-Pechuán ◽  
Patrick Pullicino ◽  
M. Pilar Conesa García
Keyword(s):  
Effective Governance ◽  
It Service ◽  
Implementation Methodology

Implementing Multiple Management Systems: Is It Sustainable?

2014 ◽  
pp. 115-125
Author(s):  
Merce Bernardo ◽  
Alexandra Simon
Keyword(s):  
Management Systems

Eco-Management and Audit Scheme: Effects on the Profitability of Their Adherence

2014 ◽  
pp. 53-65 ◽  
Author(s):  
Natalia López-Mosquera García ◽  
Marta Peris-Ortiz ◽  
José Álvarez García

Two Views for Understanding How TQM Fosters Learning and Value Innovation: Absorptive Capabilities and Action-Based Management

2014 ◽  
pp. 13-25 ◽  
Author(s):  
Tomas Gonzalez Cruz ◽  
Fernando J. Garrigos-Simon ◽  
Sonia Cruz Ros ◽  
Yeamduan Narangajavana
Keyword(s):  
Value Innovation
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