The Impact of TQM Critical Success Factors on Business Performance. The Mediating Role of Implementation Factors in Linking Enabler and Instrumental Factors

2014 ◽  
pp. 127-141
Author(s):  
Francisco J. Carmona-Márquez ◽  
Antonio G. Leal-Millán ◽  
Adolfo E. Vázquez-Sánchez ◽  
Antonio L. Leal-Rodríguez
Keyword(s):  
Business Performance ◽  
Critical Success Factors ◽  
Success Factors ◽  
Mediating Role ◽  
Critical Success ◽  
The Impact ◽  
Implementation Factors

scholarly journals The Influence of Critical Success Factors on B2B Sales Performance and the Mediating Role of Social Intelligence

2017 ◽  
Vol 8 (2) ◽  
pp. 1
Author(s):  
Samet AYDIN ◽  
Erdogan Koc ◽  
Nihat Kaya
Keyword(s):  
Social Intelligence ◽  
Critical Success Factors ◽  
Success Factors ◽  
Customer Orientation ◽  
Sales Performance ◽  
Technical Expertise ◽  
Sales Representatives ◽  
Mediating Role ◽  
Critical Success

In this study; the characteristics of sales representatives related to their sales performance such as learning orientation, customer orientation, intrinsic motivation, hardworking and technical expertise were defined as “Critical Success Factors in Selling” and the mediating role of social intelligence between these and sales performance were investigated. Data collected from 376 sales representatives from 125 different companies showed that social intelligence has strong influence over sales performance and plays a mediating role between critical success factors in selling and sales performance.

scholarly journals THE IMPACT OF HIGH-PERFORMANCE WORK SYSTEM ON THE EMPLOYEES’ PERFORMANCE: MEDIATING ROLE OF EMPLOYEES RESILIENCE

2020 ◽  
Vol 01 (02) ◽  
pp. 115-128
Author(s):  
Akbar Zaman ◽  
Shahid Nawaz ◽  
Shaukat Ullah Khan
Keyword(s):  
High Performance ◽  
Success Factors ◽  
Positive Association ◽  
Significant Information ◽  
Work System ◽  
Mediating Role ◽  
Critical Success ◽  
High Performance Work System ◽  
The Impact

The high-performance work system, employees’ performance and resilience are the critical success factors for any organization. To examine the concepts in native environment, the data was collected from different sources likewise, secondary from online databases while primary through questionnaire. The population of study comprises teaching faculty working in HEIs in southern region, KP, Pakistan. Literature was analyzed by comparing and examining the views of diverse researchers on matters under study while first hand data was analyzed over statistical procedure (correlation, & regression) to observe linkages amid research variables. Mediation procedure was used to inspect mediating role of employees’ resilience. Results offer significant information about the relationships among variables like positive association, significant impact, and partial mediation. This study is likely to offer new literature, new methods and new implications for management of concerned institutions. Therefore, study in general may contribute in existing knowledge database and in specific to researcher in achieving the desired objectives behind the conduction of this particular research study.

Preliminary Study of the Impact of Critical Success Factors on Project Success in Pakistan

2014 ◽  
Vol 1 (4) ◽  
pp. 9-13 ◽  
Author(s):  
Aqeel Ahmed ◽  
Muhammad Sehail Younis
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Project Success ◽  
Workforce Planning ◽  
Survey Instrument ◽  
Past Performance ◽  
Cronbach Alpha ◽  
Critical Success ◽  
Preliminary Study ◽  
The Impact

This preliminary study attempts to link among the critical success factors on overall project success in public sector organizations in Pakistan.  In this study it’s reflected that major critical success factors (soundness of Business & workforce, planning & control, quality performance and past performance) can enhance the success of the project in Pakistan.  The purpose of this preliminary study was to verify the reliability of the survey instrument which has been used in European countries. It was found that the planning & control was the highest Cronbach Alpha value, while the ranged for each constructs in the present study from 0.68 to 0.88.  Therefore, based on the Cronbach alpha value score, the proposed survey instrument has fulfilled the basic requirement of a valid instrument.

scholarly journals Role of Critical Success Factors Related to Six Sigma in Quality Management in Organizations

2016 ◽  
Vol 144 (3) ◽  
pp. 20-23
Author(s):  
Azrilah AbdulAziz ◽  
Awatif Almurayziq ◽  
Alhanoof Alhumayan
Keyword(s):  
Quality Management ◽  
Six Sigma ◽  
Critical Success Factors ◽  
Success Factors ◽  
Critical Success

scholarly journals The impact of project manager on project success — The case of ICT sector

2016 ◽  
Vol 38 (2) ◽  
pp. 261-281
Author(s):  
Bálint Blaskovics
Keyword(s):  
Project Management ◽  
Leadership Style ◽  
Critical Success Factors ◽  
Success Factors ◽  
Project Success ◽  
Personal Characteristics ◽  
Critical Success ◽  
Success Criteria ◽  
The Impact ◽  
Management Attitude

The project management literature on project success is rich. Numerous papers focus on the evolution of the understanding of project success, identification of success criteria and critical success factors. Critical success factors increase the potential for achieving project success, while project success can be evaluated with the help of success criteria. Although the interrelationships between critical success factors and success criteria are rarely analyzed, yet there is a strong demand for it. The aim of this paper is twofold. One of the aims is to identify the impact of one of the critical success factors, the project manager’s project management attitude on project success. The other aim is to highlight the interrelationship between the project manager’s personal characteristics and project management attitude and leadership style, which are three critical success factors. These aim to address the shortcoming mentioned above, which is considering the lack of the interrelationships between critical success factors and success criteria. The research outcomes are drawn from qualitative field research at the Hungarian subsidiaries of multinational companies operating in the ICT sector.

Critical Success Factors and Outcomes of Market Knowledge Management

2010 ◽  
Vol 6 (3) ◽  
pp. 1-21 ◽  
Author(s):  
Subramanian Sivaramakrishnan ◽  
Marjorie Delbaere ◽  
David Zhang ◽  
Edward Bruning
Keyword(s):  
Knowledge Management ◽  
Business Performance ◽  
Critical Success Factors ◽  
Success Factors ◽  
Future Research ◽  
Effective Management ◽  
Market Knowledge ◽  
Information Technology Adoption ◽  
Critical Success ◽  
Using Data

In this paper, the authors examine critical success factors and outcomes of market knowledge management, which is the management of knowledge pertaining to a firm’s customers, competitors, and suppliers. Using data collected from 307 managers in 105 businesses across Canada, the authors show that a firm’s extent of information technology adoption, its analytical capabilities, and market orientation are critical success factors for the firm’s market knowledge management. An important outcome of market knowledge management is the organization’s financial performance, mediated by customer satisfaction and customer loyalty. Results of this study indicate that superior business performance depends not only on the effective management of knowledge, but also on what type of knowledge is managed. Finally, implications of results and avenues for future research are discussed.

Critical success factors for achieving environmental approvals

2019 ◽  
Vol 59 (2) ◽  
pp. 694
Author(s):  
Petrina Raitt
Keyword(s):  
Risk Assessment ◽  
Critical Success Factors ◽  
Success Factors ◽  
Oil And Gas ◽  
Project Team ◽  
Assessment Process ◽  
Skill Sets ◽  
Critical Success ◽  
Impact Reduction ◽  
The Impact

In recent years, industry has experienced increased regulatory scrutiny and public interest in the environmental approvals of oil and gas activities, with common challenges across industry in areas such as impact and risk assessment, stakeholder consultation and risk and impact reduction measure application. Some critical success factors for a project team to meet its targets for environmental approval are: • early planning • access to information • use of appropriately skilled resources. Environmental approvals take time, and scheduling and planning for their preparation and submission should be high on the list of priorities when planning a project. Understanding the regulatory process and knowing what level of information is required at each point is critical. Information to support environmental approvals is available in various forms, including referencing previous approval documentation, reviewing scientific literature and leveraging the skills and experience of project team members. With a common regulator across all offshore petroleum approvals, having ready access to the best and most up-to-date information is critical to meet their expectations. The impact and risk assessment process that underpins the environmental approval is complex and requires a step-by-step approach to establish context (both technical and environmental), identify and assess impacts and propose controls, all while seeking input from stakeholders and monitoring performance. Each of these tasks requires different skill sets, and the key to success is in recognising this and responding by finding the right combination of competency and experience in project team resources. This paper discusses these critical success factors and explores in detail the skill sets that best support impact and risk assessment and subsequent environmental approval for oil and gas activities in Australia.

TOPSIS approach to prioritize critical success factors of TQM

2016 ◽  
Vol 28 (2) ◽  
pp. 235-249 ◽  
Author(s):  
Gholamhossein Mehralian ◽  
Jamal A Nazari ◽  
Hamid Reza Rasekh ◽  
Sajjad Hosseini
Keyword(s):  
Pharmaceutical Industry ◽  
Emerging Markets ◽  
Critical Success Factors ◽  
Success Factors ◽  
Successful Implementation ◽  
Pharmaceutical Sector ◽  
Content Type ◽  
Critical Success ◽  
Topsis Approach ◽  
The Impact

Purpose – The pharmaceutical industry has a critical impact on health promotion. It is essential to identify and prioritize the critical success factors (CSFs) within this industry to ensure successful implementation of total quality management (TQM). Therefore, the purpose of this paper is to identify and prioritize CSFs that affect TQM successful implementation in the pharmaceutical industry. Design/methodology/approach – Based on a thorough review of the literature and building on the earlier studies, a valid questionnaire was developed and sent to 320 managers in pharmaceutical sector. In total, 210 completed questionnaires were returned. The technique for order of preference by similarity to ideal solution (TOPSIS) was used to rank and prioritize CSFs. Findings – Results of the data analyses showed that information and analysis, management commitment, relationship with suppliers, and customer focus are the top four CSFs for the successful implementation of TQM in the pharmaceutical sector. Originality/value – Using TOPSIS approach, this is the first study that determines CSFs that have impact on successful implementation of TQM in the pharmaceutical sector. There have been limited studies investigating the CSFs in developing countries. The findings will be useful in helping manager to successfully implement TQM in emerging markets. The approach will help future studies to examine the impact of successful implementation of TQM on firm performance in other industries and in emerging markets.

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