Building Service-Oriented Government - NCPA Research Series
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12

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1

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Published By WORLD SCIENTIFIC

9789814434539, 9789814434546

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FRONT MATTER

Building Service-Oriented Government - NCPA Research Series ◽

10.1142/9789814434546_fmatter ◽

2013 ◽

pp. i-viii

Author(s):

Wei Wu

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The Role of Emotional Labor in Public Service

Building Service-Oriented Government - NCPA Research Series ◽

10.1142/9789814434546_0003 ◽

2013 ◽

pp. 37-49

Author(s):

Meredith A Newman

Keyword(s):

Public Service ◽

Emotional Labor

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Explaining Citizens' Satisfaction With Public Service Quality in Chinese Cities 2010: Citizen-Level Predictors vs. City-Level Predictors

Building Service-Oriented Government - NCPA Research Series ◽

10.1142/9789814434546_0009 ◽

2013 ◽

pp. 145-162

Author(s):

Tingjin Lin

Keyword(s):

Service Quality ◽

Public Service ◽

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Evaluating Public Service Performance in Urban China: Findings From the 2011 Lien Chinese Cities Service-Oriented Government Project

Building Service-Oriented Government - NCPA Research Series ◽

10.1142/9789814434546_0001 ◽

2013 ◽

pp. 1-26 ◽

Author(s):

Wei Wu ◽

Wenxuan Yu ◽

Tingjin Lin ◽

Jun Wang ◽

Waikeung Tam

Keyword(s):

Public Service ◽

Urban China ◽

Service Performance ◽

Chinese Cities ◽

Government Project ◽

Service Oriented

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Irrationality, Bricolage, Quality and Performance Measurement: Unpacking the Conundrum in a Comparative East–West Context

Building Service-Oriented Government - NCPA Research Series ◽

10.1142/9789814434546_0004 ◽

2013 ◽

pp. 51-74

Author(s):

Paul Higgins

Keyword(s):

Performance Measurement ◽

And Performance ◽

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BACK MATTER

Building Service-Oriented Government - NCPA Research Series ◽

10.1142/9789814434546_bmatter ◽

2013 ◽

pp. 177-180

Author(s):

Wei Wu

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Political Trust, Public Service Performance and Government Transparency in China

Building Service-Oriented Government - NCPA Research Series ◽

10.1142/9789814434546_0008 ◽

2013 ◽

pp. 119-144

Author(s):

Wenxuan Yu

Keyword(s):

Public Service ◽

Political Trust ◽

Service Performance ◽

Government Transparency

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The Role of NGOs in Maintaining Social Stability in China — Based on the Perspective of Public Security Service Delivery

Building Service-Oriented Government - NCPA Research Series ◽

10.1142/9789814434546_0007 ◽

2013 ◽

pp. 99-118

Author(s):

Lin Han

Keyword(s):

Service Delivery ◽

Public Security ◽

Social Stability ◽

Security Service

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Public Satisfaction Survey and Its Analysis on Chinese Cities Public Education Service — An Empirical Study Based on 2010 Lien Chinese Cities Public Service Quality Evaluation Survey Data

Building Service-Oriented Government - NCPA Research Series ◽

10.1142/9789814434546_0010 ◽

2013 ◽

pp. 163-175

Author(s):

Jun Wang ◽

Wei Wu

Keyword(s):

Public Education ◽

Empirical Study ◽

Service Quality ◽

Survey Data ◽

Quality Evaluation ◽

Satisfaction Survey ◽

Chinese Cities ◽

Education Service ◽

Service Quality Evaluation ◽

Evaluation Survey

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Integrated Development of Metropolitan Governance and Public Service: A Case Study of the Pearl River Delta Region

Building Service-Oriented Government - NCPA Research Series ◽

10.1142/9789814434546_0006 ◽

2013 ◽

pp. 87-97

Author(s):

Lin Ye

Keyword(s):

Public Service ◽

Pearl River Delta ◽

Pearl River ◽

Metropolitan Governance ◽

Pearl River Delta Region ◽

Delta Region ◽

Integrated Development ◽

The Pearl River Delta ◽

The Pearl River

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