A Systematic Framework for the Design and Implementation of a Quality Management Practice: The Case of a Consulting Engineering Company

2016 ◽  
Vol 25 (4) ◽  
pp. 49-61
Author(s):  
Herlander Mata-Lima ◽  
Fernando Morgado-Dias ◽  
Marina Carrato Galuzzi da Silva ◽  
Kelly Alcântara ◽  
José António Almeida
Keyword(s):  
Quality Management ◽  
Management Practice ◽  
Design And Implementation ◽  
Engineering Company ◽  
Systematic Framework ◽  
Consulting Engineering

From IMS and six sigma toward TQM: an empirical study from Serbia

2015 ◽  
Vol 27 (3) ◽  
pp. 341-355 ◽  
Author(s):  
Vidosav Majstorovic ◽  
Tatjana V. Sibalija
Keyword(s):  
Quality Management ◽  
Six Sigma ◽  
Management Practice ◽  
Current Status ◽  
Quality Engineering ◽  
Manufacturing Companies ◽  
Total Quality ◽  
Content Type ◽  
Dmaic Method ◽  
Comprehensive Study

Purpose – The purpose of this paper is to present the current status of a quality management practice in Serbia, in terms of the development and application of integrated managements systems (IMS), and research and implementation of Six Sigma and the related techniques. Design/methodology/approach – Two main aspects of total quality management (TQM) have been considered: institutional (organisational or strategic) aspect that corresponds to standardised management systems and their integration, and technical (quality engineering) aspect whose main contributor is Six Sigma. The findings of a comprehensive study on IMS implementation in Serbia have been presented, based on the results of a questionnaire that was sent to 54 organisations during 2013. Also, the significant technical improvements and tangible benefits of a recently conducted Six Sigma project were shown, including the application of the advanced quality engineering techniques within DMAIC method. Findings – Good QM practice in Serbia is improving, both in terms of the organisational (IMS) and technical (Six Sigma) aspect, that server as a good basis for the adoption of TQM in manufacturing companies from various sectors. It could be anticipated that these results will facilitate the adoption of an overall TQM culture in Serbia and leverage its future sustainability. Originality/value – This paper offers key insights into IMS and Six Sigma implementation in Serbia. This could encourage manufacturing organisations in developing countries to adopt IMS and Six Sigma, in order to boost the overall TQM culture and gain a competitive advantage.

scholarly journals Quality management practice in Ethiopia

2014 ◽  
Vol 8 (17) ◽  
pp. 689-699 ◽  
Author(s):  
Beshah Birhanu ◽  
Kitaw Daniel
Keyword(s):  
Quality Management ◽  
Management Practice

CHANGE ENGINEERING AND THE RELATIONSHIP OF CHANGE ENGINEERING WITH MODERN MANAGEMENT APPROACHES

2021 ◽  
Vol 7 (28) ◽  
pp. 18-31
Author(s):  
Kaya AĞIN
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Management System ◽  
Management Practice ◽  
Management Systems ◽  
Total Quality ◽  
Modern Management ◽  
Growth And Change ◽  
Management Approaches

Global growth and change strategies force organizations to change their management systems. Organizations that want to survive and be successful today apre trying to implementmodern management systems under their own management. Thus, they want to continue their existence in a competitive environment by adapting to changing and developing conditions. Organizations that realize the fact that change is a necessity, we see that they renew their organizational structure, systems and processes in order to compete in global markets. Reengineering is one of these methods. The pressure of competition has made system change. compulsory in organizations Reengineering, like other modern management techniques, aims to radically change the organizational management system, processes and policies in order to increase organizational performance. Reengineering is considered to be closely related to total quality management practice. Total quality management aims at customer satisfaction. Reengineering focuses on how to implement it. Organizations, reengineering management system applications will increase organizational performance. In this study, the theoretical framework of reengineering will be conceptually examined and its relations with total quality management will be revealed. Keywords: Change management, Reengineering, Globalization

EIS Systems and Quality Management

2011 ◽  
pp. 921-945
Author(s):  
Bart H.M. Gerritsen
Keyword(s):  
Information Systems ◽  
Quality Management ◽  
Present State ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Enterprise Information ◽  
Enterprise Information Systems ◽  
Design And Implementation ◽  
Future Developments ◽  
Storage Technology

This chapter discusses the support of quality management by Enterprise Information Systems. After a brief introduction in ISO9001, one of the principle and widest-spread quality management frameworks, this chapter discusses the design and implementation of a typical QMS and in particular of key performance indicators, indicating the present state of performance in the organization. While analyzing design and implementation issues, requirements on the supporting EIS system will be derived. Finally, the chapter presents an outlook onto future developments, trends and research. This chapter reveals that key performance indicators can be well integrated in EIS systems, using either relational or objectoriented storage technology.

EIS Systems and Quality Management

2010 ◽  
pp. 1979-2004
Author(s):  
Bart H.M. Gerritsen
Keyword(s):  
Information Systems ◽  
Quality Management ◽  
Present State ◽  
Performance Indicators ◽  
Key Performance Indicators ◽  
Enterprise Information ◽  
Enterprise Information Systems ◽  
Design And Implementation ◽  
Future Developments ◽  
Storage Technology

This chapter discusses the support of quality management by Enterprise Information Systems. After a brief introduction in ISO9001, one of the principle and widest-spread quality management frameworks, this chapter discusses the design and implementation of a typical QMS and in particular of key performance indicators, indicating the present state of performance in the organization. While analyzing design and implementation issues, requirements on the supporting EIS system will be derived. Finally, the chapter presents an outlook onto future developments, trends and research. This chapter reveals that key performance indicators can be well integrated in EIS systems, using either relational or objectoriented storage technology.

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