Knowledge Sharing in Repository-Based KM Systems: A Study in the IT Services Enterprises in India

2013 ◽  
pp. 157-181
Author(s):  
Rajendra K. Bandi ◽  
Vikas Mehra
Keyword(s):  
Knowledge Sharing ◽  
It Services

scholarly journals Contextual Factors, Knowledge Processes and Performance in Global Sourcing of IT Services

2011 ◽  
Vol 19 (2) ◽  
pp. 1-26 ◽  
Author(s):  
Rong Du ◽  
Shizhong Ai ◽  
Pamela Abbott ◽  
Yingqin Zheng
Keyword(s):  
Knowledge Sharing ◽  
Contextual Factors ◽  
Global Sourcing ◽  
It Services ◽  
Cultural Understanding ◽  
Team Members ◽  
Trust Relationship ◽  
Knowledge Processes ◽  
Cultural Research ◽  
And Performance

In this paper, the authors explore the influences of two major contextual factors—supplier team members’ cultural understanding and trust relationship—on knowledge processes and performance in global sourcing of IT services. The authors discuss a joint investigation conducted by a cross-cultural research team in China. Cultural understanding is measured by individualism with guanxi and mianzi, two Chinese cultural concepts, and trust relationship is measured by adjusting trust, a notion reflecting the uniqueness of the Chinese people. Knowledge processes are characterized by knowledge sharing. Performance is measured by the outcomes of global sourcing, which is represented by product success and personal satisfaction. Data are collected in 13 companies in Xi’an Software Park, with 200 structured questionnaires distributed to knowledge workers. The results of quantitative data analysis indicate that cultural understanding influences trust relationship greatly, as well as knowledge sharing and performance in global sourcing of IT services. Trust relationship significantly impacts knowledge sharing, whereas trust relationship and knowledge sharing have no impact on performance. This study suggests that special aspects of the Chinese context have significant direct impacts on knowledge processes while no direct and immediate impacts on performance in global sourcing of IT services.

Contextual Factors, Knowledge Processes and Performance in Global Sourcing of IT Services

2012 ◽  
pp. 82-109
Author(s):  
Rong Du ◽  
Shizhong Ai ◽  
Pamela Abbott ◽  
Yingqin Zheng
Keyword(s):  
Knowledge Sharing ◽  
Contextual Factors ◽  
Global Sourcing ◽  
It Services ◽  
Cultural Understanding ◽  
Team Members ◽  
Trust Relationship ◽  
Knowledge Processes ◽  
Cultural Concepts ◽  
And Performance

In this paper, the authors explore the influences of two major contextual factors—supplier team members’ cultural understanding and trust relationship—on knowledge processes and performance in global sourcing of IT services. The authors discuss a joint investigation conducted by a cross-cultural research team in China. Cultural understanding is measured by individualism with guanxi and mianzi, two Chinese cultural concepts, and trust relationship is measured by adjusting trust, a notion reflecting the uniqueness of the Chinese people. Knowledge processes are characterized by knowledge sharing. Performance is measured by the outcomes of global sourcing, which is represented by product success and personal satisfaction. Data are collected in 13 companies in Xi’an Software Park, with 200 structured questionnaires distributed to knowledge workers. The results of quantitative data analysis indicate that cultural understanding influences trust relationship greatly, as well as knowledge sharing and performance in global sourcing of IT services. Trust relationship significantly impacts knowledge sharing, whereas trust relationship and knowledge sharing have no impact on performance. This study suggests that special aspects of the Chinese context have significant direct impacts on knowledge processes while no direct and immediate impacts on performance in global sourcing of IT services.

Employees’ perceptions of organizational learning: the role of knowledge and trust

Kybernetes ◽  
2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Eunjee Kim ◽  
Sunyoung Park
Keyword(s):  
Organizational Learning ◽  
Knowledge Sharing ◽  
Interpersonal Trust ◽  
Empirical Support ◽  
It Services ◽  
Content Type ◽  
Perceived Trust ◽  
Knowledge Sharing Behavior ◽  
Sharing Behavior

Purpose This paper aims to investigate the roles of employees’ perceived knowledge sharing and trust on organizational learning. Design/methodology/approach The authors examined the proposed hypotheses by using survey data from 228 responses collected from an IT services company. Findings The authors found that a knowledge sharing culture was positively related to interpersonal trust, knowledge sharing behavior and organizational learning. Employees’ perceived trust among people had a positive effect on knowledge sharing behavior and organizational learning. Knowledge sharing behavior was also positively related to organizational learning. In addition, interpersonal trust and knowledge sharing behavior played mediating roles in linking knowledge sharing culture and organizational learning. Originality/value This study provides empirical support for the mediating role of interpersonal trust and knowledge sharing behavior on the link between knowledge sharing culture and organizational learning.

scholarly journals Successes of and Lessons From the First Joint eHealth Program of the Dutch University Hospitals: Evaluation Study (Preprint)

2020 ◽  
Author(s):  
Anneloek Rauwerdink ◽  
Marise J Kasteleyn ◽  
Niels H Chavannes ◽  
Marlies P Schijven
Keyword(s):  
Knowledge Sharing ◽  
Formative Evaluation ◽  
Comprehensive Evaluation ◽  
Evaluation Study ◽  
Theory And Practice ◽  
Project Leader ◽  
It Services ◽  
University Hospitals ◽  
Lack Of Information ◽  
Organization Framework

BACKGROUND A total of 8 Dutch university hospitals are at the forefront of contributing meaningfully to a future-proof health care system. To stimulate nationwide collaboration and knowledge-sharing on the topic of evidence-based eHealth, the Dutch university hospitals joined forces from 2016 to 2019 with the first <i>Citrien Fund (CF) program eHealth</i>; 29 eHealth projects with various subjects and themes were selected, supported, and evaluated. To determine the accomplishment of the 10 <i>deliverables</i> for the <i>CF program eHealth</i> and to contribute to the theory and practice of formative evaluation of eHealth in general, a comprehensive evaluation was deemed essential. OBJECTIVE The first aim of this study is to evaluate whether the 10 deliverables of the <i>CF program eHealth</i> were accomplished. The second aim is to evaluate the progress of the 29 eHealth projects to determine the barriers to and facilitators of the development of the <i>CF program eHealth</i> projects<i>.</i> METHODS To achieve the first aim of this study, an evaluation study was carried out using an adapted version of the Commonwealth Scientific and Industrial Research Organization framework. A mixed methods study, consisting of a 2-part questionnaire and semistructured interviews, was conducted to analyze the second aim of the study. RESULTS The 10 deliverables of the <i>CF program eHealth</i> were successfully achieved. The program yielded 22 tangible eHealth solutions, and significant knowledge on the development and use of eHealth solutions. We have learned that the patient is enthusiastic about accessing and downloading their own medical data but the physicians are more cautious. It was not always possible to implement the Dutch set of standards for interoperability, owing to a lack of information technology (IT) capacities. In addition, more attention needed to be paid to patients with low eHealth skills, and education in such cases is important. The eHealth projects’ progress aspects such as <i>planning</i>, <i>IT services</i>, and <i>legal</i> played an important role in the success of the 29 projects. The in-depth interviews illustrated that a novel eHealth solution should fulfill a need, that partners already having the knowledge and means to accelerate development should be involved, that clear communication with IT developers and other stakeholders is crucial, and that having a dedicated project leader with sufficient time is of utmost importance for the success of a project. CONCLUSIONS The 8 Dutch university hospitals were able to collaborate successfully and stimulate through a bottom-up approach, nationwide eHealth development and knowledge-sharing. In total, 22 tangible eHealth solutions were developed, and significant eHealth knowledge about their development and use was shared. The eHealth projects’ progress aspects such as <i>planning</i>, <i>IT services</i>, and <i>legal</i> played an important role in the successful progress of the projects and should therefore be closely monitored when developing novel eHealth solutions. INTERNATIONAL REGISTERED REPORT RR2-10.1016/j.ceh.2020.12.002

Knowledge Sharing: Wissen für den Pflegealltag

PADUA ◽  
2016 ◽  
Vol 11 (4) ◽  
pp. 265-267
Author(s):  
Sabine Bohnet-Joschko
Keyword(s):  
Knowledge Sharing

Zusammenfassung. Gesundheits- und Pflegeberufe gehören zu den wissensintensiven Dienstleistungsberufen, in denen einmal Erlerntes schnell an Aktualität verliert. So können klassische Fort- und Weiterbildungskonzepte die Dynamik der Wissensentwicklung in der Pflege kaum noch abbilden. Insbesondere für Führungskräfte gilt es, trotz zunehmender Arbeitsverdichtung eine Kultur des lebenslangen Lernens für Pflegende zu fördern. Das in den USA durchaus verbreitete, im deutschsprachigen Raum dagegen nahezu unbekannte Konzept «Lunch and Learn» soll hier vorgestellt werden.

Sharing With Whom? Processes in Internal and External Knowledge Sharing

2011 ◽  
Author(s):  
Katherine Giuca ◽  
John Schaubroeck ◽  
Abraham Carmeli ◽  
Roy Gelbard
Keyword(s):  
Knowledge Sharing ◽  
External Knowledge

Work-Family Conflict and Knowledge Sharing: Social Supports as Moderators

2011 ◽  
Author(s):  
Seckyoung L. Kim ◽  
Soojin Lee ◽  
Dongkyu Kim ◽  
Myungsun Kim ◽  
Eunkyung Park ◽  
...  
Keyword(s):  
Knowledge Sharing ◽  
Family Conflict ◽  
Social Supports ◽  
Work Family Conflict ◽  
Work Family
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