A Framework for Delivering Service Differentiation Through Operating Segments: Research Opportunities and Implementation Challenges

Advances in Service Science - Springer Proceedings in Business and Economics ◽

10.1007/978-3-030-04726-9_5 ◽

2018 ◽

pp. 43-52

Author(s):

Morris A. Cohen ◽

Jose A. Guajardo

Keyword(s):

Service Differentiation ◽

Research Opportunities ◽

Implementation Challenges

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The Development of Speech-Language Pathology in Zambia: A Reflection on the Current Landscape and Two Contrasting Training Models

Perspectives of the ASHA Special Interest Groups ◽

10.1044/persp2.sig17.63 ◽

2017 ◽

Vol 2 (17) ◽

pp. 63-72

Author(s):

Suzanna Bright ◽

Chisomo Selemani

Keyword(s):

Multidimensional Poverty ◽

Capital City ◽

Service Development ◽

Speech Impairment ◽

Implementation Challenges ◽

Training Models ◽

The Disabled ◽

Disability Prevalence ◽

Service Gap ◽

Communication Disability

Functional approaches to disability measurement in Zambia reveals an overall disability prevalence rate of 13.4%, 4% of whom are recorded as having “speech impairment” (Zambia Federation of the Disabled [ZAFOD], 2006). Further, multidimensional poverty assessments indicate that 48.6% of Zambia's approximately 16 million citizens are impoverished. Currently, there are three internationally qualified speech-language pathologists (SLPs) providing services within Zambia's capital city, Lusaka. Given these statistics, it follows that a significant number of Zambian's, experiencing communication disability, are unable to access specialist assessment and support. Over the past decade, Zambia has seen two very different approaches to address this service gap—firstly, a larger scale top-down approach through the implementation of a formal master's degree program and more recently a smaller scale, bottom-up approach, building the capacity of existing professionals working in the field of communication disability. This article provides an overview of both programs and the context, unique to Zambia, in which they have developed. Authors describe the implementation challenges encountered and program successes leading to a discussion of the weakness and merits to both programs, in an attempt to draw lessons from which future efforts to support communication disability and SLP service development in Majority World contexts may benefit.

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