MOSCOW INTERNATIONAL SYMPOSIA ON SOLAR SYSTEM RESEARCH (10M-S3 AND 11M-S3) REPORTS REVIEW. Part 1. Mars exploration

A review of the reports of the last two Moscow International Symposia on Solar System Research has been completed. In the first part of the review, 43 reports of the main session of the "Mars" section are considered. The works of leading experts in the field of planetary science cover a wide range of scientific and applied problems - from the study of the geological history and climate of Mars, the search for traces of life and subsurface water reserves, to new technologies in planetary research, mission planning, as well as monitoring solar activity and radiation conditions in the interplanetary space, orbit and the surface of Mars. The data obtained in the last two decades has made it possible to significantly advance in understanding the nature of Mars, but many unresolved questions remain regarding the climate in the early era, the existence of the Martian oceans in the past, biological and geological activity. The scientific results obtained by unmanned spacecraft should be fully taken into account in the development of manned deep space exploration programs. Key words: Solar system, planetology, international symposium, deep space, automatic interplanetary stations, Mars, Moon, reports review

Development of client service as a basis for birth of the electronic commerce system

The purpose of this study is to study the development of customer service as the basis for the emergence of an e-commerce system. Research objectives: to study the aspects of the origin of customer service, to analyse the development of marketplaces abroad and in Russia, to structure expenses when selling goods through the marketplace. The methodology of marketplaces research is based on a deep and thorough study of the needs and moods of customers. The informatization of modern society makes it necessary to adapt business processes to the needs of the consumer, who, due to various factors of the 21st century, are guided by the Internet space, which does not provide the client with a full range of information about the product through the senses. Accordingly, it is necessary to create a level of service that embodies the consumer’s trust in buying goods online.