“Happy Rides Are All Alike; Every Unhappy Ride Is Unhappy in Its Own Way”: Passengers’ Emotional Experiences While Using a Mobile Application for Ride-Sharing

Online transport service is currently popular in Indonesia. Not only provide ride-sharing service, but also other services such as food delivery, medicine delivery, and courier service. Ease of use and low cost make online transportation service more favored by consumers. However, this service has several disadvantages that cause inconvenience to the user until the occurrence of fraud action by the driver or the customer. Therefore identification of system deficiencies needs to be done to improve the security and convenience of customer and drivers of online transport services. This paper will analyze the problems of online transportation services applications through cases that have occurred and complaints of users of online transport applications. Through this analysis, we propose solutions to protect consumers and drivers for the security of transactions.

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UiTM Share Ride: Requirements Validation, Design and Development of a Campus Ride-Sharing Mobile Application

2019 6th International Conference on Research and Innovation in Information Systems (ICRIIS) ◽

10.1109/icriis48246.2019.9073510 ◽

2019 ◽

Author(s):

Kamalia Azma Kamaruddin ◽

Nur Rozliana Mohd Rozlis

Keyword(s):

Mobile Application ◽

Design And Development ◽

Requirements Validation ◽

Ride Sharing

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Managing Emotional Requirements in a Context-Aware Mobile Application for Tourists

International Journal of Interactive Mobile Technologies (iJIM) ◽

10.3991/ijim.v12i2.7933 ◽

2018 ◽

Vol 12 (2) ◽

pp. 177 ◽

Cited By ~ 2

Author(s):

Amir Dirin ◽

Teemu.H Laine ◽

Ari Alamäki

Keyword(s):

Mobile Application ◽

Context Aware ◽

Proof Of Concept ◽

Functional Requirements ◽

Emotional Experiences ◽

Unknown Environments ◽

Sustainable Usage ◽

Mobile Context ◽

Content Accessibility ◽

Emotional Effects

<p class="Abstract">The objective of this study was to unveil the importance of emotions and feelings in developing mobile-based tourism applications. We gathered and analyzed emotional requirements to develop a mobile context-aware application for tourists. Emotional requirements are non-functional requirements affecting users’ emotional experiences around using applications, which are important for sustainable application usage. Many tourism applications exist, but were designed without considering emotional requirements or related UX factors and emotions. We developed a proof-of-concept prototype service-based context-aware tourism application (SCATA), and users participated in the design and evaluation processes. Emotional requirements are key to sustainable usage, especially regarding security. This paper details the application design and evaluation processes, emotional requirements analysis in each design phase, and the emotional effects of content accessibility in the application’s offline mode in unknown environments. The results show that trust, security, adjustability, and reliability are important factors to users, especially in unknown environments.</p>

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Intraindividual Variability and Stability of Affect and Well-Being

GeroPsych ◽

10.1024/1662-9647/a000094 ◽

2013 ◽

Vol 26 (3) ◽

pp. 185-199 ◽

Cited By ~ 40

Author(s):

Christina Röcke ◽

Annette Brose

Keyword(s):

Age Differences ◽

Well Being ◽

Subjective Well Being ◽

Emotional Experiences ◽

Short Term ◽

Regulatory Processes ◽

Functional Implications ◽

Methodological Approaches ◽

Underlying Processes

Whereas subjective well-being remains relatively stable across adulthood, emotional experiences show remarkable short-term variability, with younger and older adults differing in both amount and correlates. Repeatedly assessed affect data captures both the dynamics and stability as well as stabilization that may indicate emotion-regulatory processes. The article reviews (1) research approaches to intraindividual affect variability, (2) functional implications of affect variability, and (3) age differences in affect variability. Based on this review, we discuss how the broader literature on emotional aging can be better integrated with theories and concepts of intraindividual affect variability by using appropriate methodological approaches. Finally, we show how a better understanding of affect variability and its underlying processes could contribute to the long-term stabilization of well-being in old age.

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Emotional Experiences of Students in the Classroom

European Psychologist ◽

10.1027/1016-9040/a000014 ◽

2010 ◽

Vol 15 (2) ◽

pp. 142-151 ◽

Cited By ~ 8

Author(s):

Wondimu Ahmed ◽

Greetje van der Werf ◽

Alexander Minnaert

Keyword(s):

Heart Rate ◽

Emotional Response ◽

Task Difficulty ◽

Physiological Reactivity ◽

Emotional Experiences ◽

Heart Rate Monitoring ◽

Coding Scheme ◽

Stimulated Recall ◽

Response Systems ◽

The Relationship

In this article, we report on a multimethod qualitative study designed to explore the emotional experiences of students in the classroom setting. The purpose of the study was threefold: (1) to explore the correspondence among nonverbal expressions, subjective feelings, and physiological reactivity (heart rate changes) of students’ emotions in the classroom; (2) to examine the relationship between students’ emotions and their competence and value appraisals; and (3) to determine whether task difficulty matters in emotional experiences. We used multiple methods (nonverbal coding scheme, video stimulated recall interview, and heart rate monitoring) to acquire data on emotional experiences of six grade 7 students. Concurrent correspondence analyses of the emotional indices revealed that coherence between emotional response systems, although apparent, is not conclusive. The relationship between appraisals and emotions was evident, but the effect of task difficulty appears to be minimal.

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