Corporate Reputation Management: A Case Study of Courier Service Provider

One of the most significant intangible organisational assets is reputation. It's a complicated phenomenon that needs to be handled carefully. In fact, it has been proven that an organization's reputation is a prerequisite for individual stakeholders' willingness to participate in a relationship with it. This essay seeks to clarify the communication tactics that should be utilised to restore an organization's reputation that has been harmed by a problem. A case study of postal currier services was used to demonstrate how a problem might lead to a negative reaction from stakeholders. In maintaining an organization's reputation, the essay stated that addressing the issue immediately, developing inclusivity among employees, and organisational commitment as a corporate citizen are all vital.

Estimating Risk Perception Effects on Courier Companies’ Online Customer Behavior during a Crisis, Using Crowdsourced Data

The ongoing COVID-19 pandemic has proven to be a real challenge for courier companies on a global scale and has affected customer behavior worldwide. This paper attempts to propound a new methodology in order to predict the effect of courier companies’ e-commerce on customers’ risk perception regarding their online behavior after the outbreak, and the final effect of their behavior on the global ranking of the company’s website, utilizing passive crowdsourcing data from five world-leading courier companies as representative examples of their respective business sectors. The results will allow supply chain risk management (SCRM) managers to make effective strategic decisions regarding the efficient allocation of resources to mitigate the corporate risk to their organization during a novel crisis. In our paper, we monitored five key performance indicators (KPIs) over a 24-month period (March 2019–February 2021) as the first of a suggested three-level analysis process using statistical analysis and fuzzy cognitive mapping techniques. We propose that courier service companies should manage the risk of a potential novel crisis by improving the reputation and brand name of the company, since customers tend to trust an established brand.

Analisis Pengaruh Experiental Marketing terhadap Kepuasan dan Loyalitas Pelanggan di PT Pos Indonesia Pekanbaru

The development of technology and information today makes the domestic goods delivery service business increase every year. This causes the opportunity for the entry of courier service companies to be wide open so that it can result in a business in the field of courier services that is increasingly competitive. Competition to compete for potential customers and retain existing customers is an increasing challenge and must be faced by PT Pos Indonesia (Persero) in marketing its delivery services. PT Pos Indonesia (Persero) especially PT Pos Indonesia (Persero) Pekanbaru has implemented Experience Marketing in it’s business processes. However, in the last 3 years, based on Consumer Complain Handling (CCH) at PT Pos Indonesia (Persero) Pekanbaru, it has tended to increase, meanwhile Revenue from the Mail and Package Delivery Business tends to decrease. The purpose of this study is to analyze and find out how much influence Experiential Marketing has on Customer Satisfaction and Loyalty at PT Pos Indonesia (Persero) Pekanbaru. The population taken in this study were customers who had transacted more than 3 times at PT Pos Indonesia (Persero) Pekanbaru. The sample selection technique used is non-probability sampling, with the number of samples used as many as 180 samples. The data analysis method used is Structural Equation Modeling (SEM). From the results of research that has been done, it can be concluded that Experiential Marketing has a significant and positive effect on Customer Satisfaction. Experiential Marketing also has a significant and positive effect on Customer Loyalty, and Customer Satisfaction has a positive and significant effect on Customer Loyalty.

PENGENAAN PAJAK PERTAMBAHAN NILAI PADA ONLINE MARKETPLACE TOKOPEDIA

The purpose of the study is to understand the e-commerce business model and process in the Tokopedia online marketplace and review the treatment of the imposition of Value Added Tax (VAT) on goods delivery transactions that occur in the Tokopedia online marketplace. The research method used is descriptive qualitative. The result of the research is that Tokopedia earns income from premium features used by merchants, not from purchasing activities made by buyers. Events when merchants use Tokopedia's premium features are events that are subject to VAT. An event when a merchant with PKP status delivers goods to the Buyer, VAT is payable. Invoice or payment details received by the buyer that are not listed have been subject to VAT on the purchase of goods. The buyer makes a payment to the escrow account which will then be forwarded to the merchant, so the escrow account is required to collect VAT from the buyer. Events when a merchant sends goods to a buyer using a courier service are events that are VAT payable. The invoice or payment details received by the buyer that are not listed have been subject to VAT for the use of goods delivery services via courier. Keywords : E-commerce, Tokopedia, Value Added Tax Abstrak Tujuan penelitian adalah memahami model serta proses bisnis e-commerce pada online marketplace Tokopedia dan meninjau perlakuan pengenaan Pajak Pertambahan Nilai (PPN) atas transaksi penyerahan barang yang terjadi di online marketplace Tokopedia. Metode penelitian yang digunakan adalah kualitatif deskriptif. Hasil penelitian adalah Tokopedia mendapatkan penghasilan dari fitur premium yang digunakan oleh merchant, bukan dari kegiatan pembelian yang dilakukan oleh pembeli. Peristiwa saat merchant menggunakan fitur premium Tokopedia merupakan peristiwa yang terutang PPN. Peristiwa saat merchant yang berstatus PKP menyerahkan barang kepada Pembeli terutang PPN. Invoice atau rincian pembayaran yang diterima pembeli tidak tercantum telah dikenakan PPN atas pembelian barang. Pembeli melakukan pembayaran kepada escrow account yang selanjutnya akan diteruskan kepada merchant, sehingga escrow account wajib memungut PPN dari pembeli. Peristiwa saat merchant mengirimkan barang kepada pembeli menggunakan jasa kurir merupakan peristiwa yang terutang PPN. Invoice atau rincian pembayaran yang diterima pembeli tidak tercantum telah dikenakan PPN atas pemanfaatan jasa pengiriman barang melalui kurir. Kata kunci : E-commerce, Pajak pertambahan nilai, Tokopedia

Training on accounting questions using the 'Manager' software

This community is in the form of training to answer accounting questions using the MANAGER software. The training participants are students of SMAN 8, majoring in social studies and science, who are chosen by the accounting teacher. In carrying out the activities, participants consisted of teachers as well as tutor groups by 13%, students majoring in science by 27% and students majoring in social studies by 60%. The questions in this training are accounting questions consisting of workshops, housing developers and courier service companies. The result of this training is that all students stated that they felt they understood accounting better and learned more fun in answering questions. However, 72% of students stated that they have never used accounting software. In addition, 34% stated that sometimes they understand and sometimes do not understand accounting material.

PENGARUH AGILITAS STRATEGIS TERHADAP SUSTAINABILITY COMPETITIVE ADVANTAGE MELALUI AKSI KOMPETITIF BISNIS SICEPAT EXPRESS

The Covid-19 pandemic has suppressed almost all business and economic sectors. However, the Sicepat Courier service business actually shows a competitive advantage over other business organizations. This study aims to analyze how strategic agility is able to form a sustainable competitive advantage through the competitive action of Sicepat's courier services. The sampling technique used purposive sampling. The research respondents were 63 middle managers of Sicepat Express. The analysis technique uses the Structural Equation Model (SEM) with SmartPLS. This study proves that competitive actions by companies increase strategic agility in forming a sustainable competitive advantage. This study contributes to strengthening the view that strategic steps cannot be separated from competitive action to form competitive advantage. The results of this study recommend the Sicepat courier service company to constantly increase its competitive action. In the future, research is needed that involves a more detailed competitive action construct with a wider coverage of respondents so that the results of this study become a more established concept. Pandemik Covid-19 menekan hampir seluruh sektor bisnis dan ekonomi. Namun bisnis jasa kurir Sicepat justru menunjukkan keunggulan bersaing dibanding organisasi bisnis yang lain. Penelitian ini bertujuan untuk menganalisis bagaimana agilitas strategis mampu membentuk sustainabilitas competitive advantage melalui aksi kompetitif jasa kurir Sicepat. Teknik sampling menggunakan purposive sampling. Responden penelitian adalah middle managers Sicepat Express sebanyak 63 orang. Teknik analisis menggunakan Structural Equation Model (SEM) with SmartPLS. Penelitian ini membuktikan bahwa aksi – aksi kompetitif yang dilakukan perusahaan meningkatkan agilitas strategis dalam membentuk sustainabilitas keunggulan bersaing. Penelitian ini memberikan kontribusi untuk memperkuat pandangan bahwa langkah strategis tidak dapat dipisahkan dengan aksi kompetitif untuk membentuk keunggulan bersaing. Hasil penelitian ini merekomendasikan kepada perusahaan jasa kurir Sicepat untuk senantiasa meningkatkan aksi kompetitifnya. Kedepan diperlukan penelitian yang melibatkan konstruk aksi kompetitif yang lebih detail dengan cakupan responden yang lebih luas sehingga hasil penelitian ini menjadi sebuah konsep yang lebih mapan.

Freight-related greenhouse gas emissions in the supply of spectacle and contact lenses

Background: Climate change is a global challenge requiring mitigation from all economic sectors. Although the consequences of climate change are well documented, there are limited studies regarding greenhouse gas emissions generated by the optometric industry.Aim: This study explored the greenhouse gas emissions created from the freight-related distribution of spectacle and contact lenses to South Africa (SA) in 2019.Setting: Spectacle and contact lens distributors in SA and an optometric courier service in KwaZulu-Natal.Methods: Data from a survey completed by lens suppliers and a courier service provider in SA were used in a standardised emissions calculations tool.Results: The results indicate significant greenhouse gas emissions generated from the distribution of lenses in SA, which is of concern for climate change alleviation goals.Conclusion: It is recommended that practitioners in the optometric industry, and other healthcare service providers, calculate their emissions data, modify practices to support climate change mitigation and be cognisant of the effect of their practices on the environment.

Features of legal support for the development of electronic commerce in the Russian Federation

The article discusses topical issues of legal support for the development of electronic commerce in the Russian Federation. The authors have carried out an analysis of the main e-commerce categories, the content of which is standardized in regulatory legal acts, including the elements of the purchase and sale process, the concept of types of trading activities, electronic signature, digital assets, digital currency, smart contracts, digital transactions, etc. The article defines the categories, the concept of which is absent in the regulatory legal acts of Russia: the concept of digital goods, e-commerce infrastructure, electronic trade services, delivery channels in online stores, the concept of a courier/courier service, the concept of smart applications, definition of online stores varieties, and so on. Conclusions have been made that the digitalization process has a significant impact on the dynamics of the legal support for the development of electronic commerce, but currently its level is not sufficiently high and requires improvement (by making additions to GOST on trade, the Strategy for the development of electronic commerce and other regulatory legal acts).