Using Design Thinking to Create Social Innovation in Digital Services for International Mobility

Author(s):  
Anca-Maria Cazac ◽  
Silviu Vert
2019 ◽  
Vol 12 (1) ◽  
pp. 23 ◽  
Author(s):  
Carmelina Bevilacqua ◽  
Yapeng Ou ◽  
Pasquale Pizzimenti ◽  
Guglielmo Minervino

This paper investigates how public sector institutions change their form and approach to achieve a socially innovative urban governance. The “Mayor’s Office of New Urban Mechanics” (MONUM) in Boston, Massachusetts (USA) proves a representative case of innovation in the public sector. As a new type of government agency, it is essentially an open innovation lab dedicated to innovative evidence-based policymaking. Following a new dynamic organizational pattern in urban governance, MONUM is conducive to project-oriented social innovation practices and horizontal multi-sectoral collaboration among the three societal sectors: public, private, and civil. Its results suggest that first, the peculiarity of MONUM lies in its hybrid and boundary-blurring nature. Second, new institutional forms that experiment with urban governance can rely on multi-sectoral collaboration. Third, MONUM has experimented with a systemic approach to social innovation following the “design thinking theory.” The MONUM case can contribute to the current debate in Europe on the need to harmonize EU policies for an effective social inclusion by promoting the application of the place-sensitive approach.


2017 ◽  
Vol 20 (6) ◽  
pp. 719-724 ◽  
Author(s):  
Catherine Docherty

2021 ◽  
Vol 7 (1) ◽  
pp. [12 p.]-[12 p.]
Author(s):  
TERESA MAGAL ROYO ◽  
EMILIO JIMENEZ IBAÑEZ ◽  
MARIA BEGOÑA JORDA ALBIÑANA ◽  
JIMENA GONZALEZ DEL RIO COGORNO

Social innovation, SI emerges in any country as a part of companies and services development which improve users` social needs in their immediate environment. This involve a new processes´ and methodologies´ adaptation in the creation of new products and services for society. It is including planning and design management directly connected with empowerment of the agents involved, like final, users, designers and companies. Social innovation and empowerment needs a catalysing agent that becomes a channel for knowledge creation point out to guide companies in the development of new products with social nature. The application of techniques based on Design Thinking are the starting point o f a new design management model adapted to the problems of companies that want to innovate taking in account the society, the environment and the individual necessities itself. The article reflects about to propose a new model of integrated tutoring for the management of Design and social innovation in MYPIME enterprises and how it has been successfully implemented in Colombian companies.


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