Cyber Crisis Management Roles – A Municipality Responsibility Case Study

2020 ◽  
pp. 168-181
Author(s):  
Grethe Østby ◽  
Basel Katt
Keyword(s):  
Crisis Management ◽  
Management Roles

scholarly journals Conflict and chaos: A case study of Ireland’s COVID-19 outbound travel market

2021 ◽  
Vol 35 (3) ◽  
pp. 87-108
Author(s):  
Tony Johnston
Keyword(s):  
Public Health ◽  
Social Media ◽  
Crisis Management ◽  
Consumer Confidence ◽  
Operational Decisions ◽  
Societal Factors ◽  
Mainstream Media ◽  
Travel Industry ◽  
Desk Research

During the COVID-19 pandemic the international outbound travel market from Ireland collapsed, declining at one point by 94%. This case study paper explores the environment which framed the collapse in travel, positioning it as one of conflict and chaos. The main objective is to document and analyse the legal, industry and societal factors which may have contributed to the collapse, identifying the key regulations, decisions, metrics, and societal responses, and exploring their intersection with outbound tourism. Three areas of inquiry are explored, namely: 1) the legal instruments used by government to restrict travel, 2) operational decisions made by industry, and 3) societal and media response to the pandemic. Three findings are presented from the desk research. First, it is suggested that the conflicting agendas of government and public health, the mainstream media and the travel industry would be more effectively dealt with in private as opposed to via news articles, social media arguments, and openly published letters. Second, clarity of communication from all three bodies needs improvement due to its impact on consumer confidence. Finally, the article proposes lessons for government in relation to future crisis management situations regarding outbound travel.

scholarly journals THE EU’S COMMON SECURITY AND DEFENCE POLICY IN THE CASE OF THE EULEX MISSION IN KOSOVO

2021 ◽  
pp. 199-218
Author(s):  
Bilbil Kastrati ◽  
Samo Uhan
Keyword(s):  
Crisis Management ◽  
Management Mechanism ◽  
Research Results ◽  
Expectations Gap ◽  
Post Conflict ◽  
Conflict Situations ◽  
Defence Policy ◽  
The Eu ◽  
Common Security

Abstract. The article considers whether the EU’s CSDP missions are a suitable crisis management mechanism for post-conflict situations, along with the EU’s relevance in crisis management at all. For this purpose, the EU’s biggest CSDP civilian mission EULEX was chosen as a research case study. The research results reveal that EULEX has not implemented its mandate, not met the expectations of security consumers, not made any difference on the ground, and cannot be seen as an example the EU should rely on in its future missions. Further, EULEX shows that CSDP missions suffer from many shortfalls and the EU CFSP from a capability–expectations gap. The article concludes that the EULEX mission does not show the EU’s relevance in the crisis management of post-conflict situations.

Crisis management: a case study on racism

2010 ◽  
Vol 3 (1) ◽  
pp. 47-52 ◽  
Author(s):  
Manisha Shekhar ◽  
M Saxena
Keyword(s):  
Crisis Management

Crisis Compliance

2011 ◽  
pp. 137-150
Author(s):  
Laura Lally
Keyword(s):  
Hurricane Katrina ◽  
Crisis Management ◽  
High Reliability ◽  
High Reliability Organizations ◽  
Appropriate Use

This article develops the concept of crisis compliance (CC)—defined as making appropriate use of IT, and non-IT methodologies to predict, prevent, and prevail over disasters. CC emerges from Lally’s Target Shield and Weapon Model, which is grounded in the theories of crisis management, normal accident theory, and high reliability organizations. CC is then applied to a case study involving Hurricane Katrina, with examples drawn from other recent disasters. Emerging IT-based crisis management initiatives will be examined with an emphasis on how the impacts of Hurricane Katrina could have been mitigated. Recommendations for predicting, preventing, and prevailing over future disasters will emerge from the analysis.

Managing Crises in the Healthcare Service Chain

2010 ◽  
Vol 2 (4) ◽  
pp. 33-47
Author(s):  
Panos Constantinides
Keyword(s):  
Information Systems ◽  
Crisis Management ◽  
Emergency Response ◽  
Healthcare Service ◽  
New Technologies ◽  
Future Directions ◽  
Service Chain ◽  
Using Data ◽  
H1n1 Outbreak

This paper explores the strategic importance of information systems for managing such crises as the H1N1 outbreak and the Haiti earthquake in the healthcare service chain. The paper synthesizes the literature on crisis management and information systems for emergency response and draws some key lessons for healthcare service chains. The paper illustrates these lessons by using data from an empirical case study in the region of Crete in Greece. The author concludes by discussing some future directions in managing crises in the healthcare service chain, including the importance of distributive, adaptive crisis management through new technologies like mashups.

Quality Driven Requirements Engineering for Development of Crisis Management Systems

2012 ◽  
Vol 4 (2) ◽  
pp. 35-52 ◽  
Author(s):  
Niklas Hallberg ◽  
Sofie Pilemalm ◽  
Toomas Timpka
Keyword(s):  
Crisis Management ◽  
Requirements Engineering ◽  
Management Practices ◽  
Management Systems ◽  
Success Rates ◽  
Terror Attacks ◽  
Health Authorities ◽  
Public Health Authorities

Terror attacks and natural disasters of the past decades have dramatically made governments, public health authorities, and communities aware of insufficiencies in crisis management practices. Information technology has the potential to advance these practices, but systems that support handling these courses of events still have low success rates. The authors set out to define a requirements engineering method suitable for the development of crisis management systems (CMS). The resulting method was formatively evaluated in a project aimed at defining functions for systems supporting international engagements in crisis situations. Each step in the method was documented by its objective, output, implementation, and the experiences gained from the case study. The most important features of the method are the Voice of the Customer Table for identification of user needs, Use Cases for determination of requirements from the needs, and scenarios and prototypes for validating the requirements with user representatives.

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