Quality and Human Resources, Two JIT Critical Success Factors

2021 ◽  
pp. 267-287
Author(s):  
Jorge Luis García-Alcaraz ◽  
José Luis Rodríguez-Álvarez ◽  
Jesús Alfonso Gil-López ◽  
Mara Luzia Matavelli de Araujo ◽  
Roberto Díaz-Reza
Keyword(s):  
Human Resources ◽  
Critical Success Factors ◽  
Success Factors ◽  
Critical Success

Critical Success Factors in a Six Dimensional Model CRM Strategy

2021 ◽  
pp. 2105-2118
Author(s):  
José Duarte Santos ◽  
José Pita Castelo ◽  
Fernando Almeida
Keyword(s):  
Human Resources ◽  
Critical Success Factors ◽  
Success Factors ◽  
Business Processes ◽  
Critical Factors ◽  
Dimensional Model ◽  
Customer Data ◽  
Critical Success

Companies of various sizes and structures have progressively adopted specialized CRM software that aims to capture customer data and prospects, streamline business processes and provide greater visibility for the business. The result of these initiatives has been very heterogeneous and strongly dependent of several factors, such as the experience, partnerships and qualification of the human resources that these companies possess. In this sense, it becomes pertinent to identify the critical success factors for the launching of a CRM strategy. The findings establish a six-dimensional model composed of sixty-five critical factors. These factors and their relationship between them are presented and discussed in this chapter.

The Adoption of a CRM Strategy Based on the Six-Dimensional Model

2022 ◽  
pp. 255-270
Author(s):  
José Duarte Santos ◽  
José Pita Castelo
Keyword(s):  
Best Practices ◽  
Human Resources ◽  
Critical Success Factors ◽  
Success Factors ◽  
Dimensional Model ◽  
Strategy Formulation ◽  
Relational Marketing ◽  
Critical Success ◽  
Definition Of ◽  
Crm Processes

If the definition of CRM is not consensual, the model for incorporating or analyzing the concept within an organization is also not. In this chapter, considering the ‘Six-Dimensional Model CRM Strategy', which integrates 65 critical success factors, the authors analyze how these manifest themselves in an organization. Thus, the case studied is presented and described following the six dimensions (CRM strategy formulation, relational marketing philosophy, best practices, organizational and human resources, CRM processes, CRM technology) and also synthesizes in a table how the company analyzed reacted to critical success factors.

Sustainable manufacturing and green human resources: Critical success factors in the automotive sector

2020 ◽  
Author(s):  
Vidyadhar V. Gedam ◽  
Rakesh D. Raut ◽  
Ana Beatriz Lopes de Sousa Jabbour ◽  
Balkrishna E. Narkhede ◽  
Oksana Grebinevych
Keyword(s):  
Human Resources ◽  
Critical Success Factors ◽  
Success Factors ◽  
Sustainable Manufacturing ◽  
Automotive Sector ◽  
Critical Success

Critical Success Factors for Twinning Measure

2018 ◽  
Author(s):  
Franka Cadée ◽  
Marianne J. Nieuwenhuijze ◽  
Antoine L. M. Lagro-Janssen ◽  
Raymond de Vries
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Critical Success

Critical Success Factors in Russian R&D Projects in the Real Economy

2010 ◽  
pp. 41-61
Author(s):  
V. Andreev
Keyword(s):  
Empirical Research ◽  
Critical Success Factors ◽  
Success Factors ◽  
Innovation Process ◽  
Real Economy ◽  
Key Factors ◽  
Industrial Products ◽  
Successful Development ◽  
The Real ◽  
Critical Success

The article discusses the concept of "success" in relation to innovative business and its performance. The quantity of innovative projects that can consistently overcome the stages of the innovation process to achieve the desired result is defined. The author presents the results of empirical research of successful and unsuccessful projects of leading Russian innovative companies in various industries, identifies key factors of successful development of new industrial products.

A Lean Six Sigma implementation model based on Critical Success Factors

2017 ◽  
Author(s):  
Fernando Forcellini ◽  
Milton Pereira ◽  
Helio Aisenberg Ferenhof ◽  
Arthur Boeing Ribeiro
Keyword(s):  
Six Sigma ◽  
Critical Success Factors ◽  
Success Factors ◽  
Lean Six Sigma ◽  
Implementation Model ◽  
Model Based ◽  
Critical Success
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