Socio-emotional Experience in Human Technology Interaction Design – A Fashion Framework Proposal

Setting the stage for service experience: design strategies for functional services

Journal of Service Management ◽

10.1108/josm-08-2015-0234 ◽

2016 ◽

Vol 27 (5) ◽

pp. 751-772 ◽

Cited By ~ 14

Author(s):

Ahmad Beltagui ◽

Marina Candi ◽

Johann C.K.H. Riedel

Keyword(s):

User Experience ◽

Interaction Design ◽

Service Management ◽

Emotional Experience ◽

Service Design ◽

Relationship Building ◽

Service Firms ◽

Design Strategies ◽

Service Experience ◽

Content Type

Purpose The purpose of this paper is to identify service design strategies to improve outcome-oriented services by enhancing consumers’ emotional experience, while overcoming customer variability. Design/methodology/approach An abductive, multiple-case study involves 12 service firms from diverse online and offline service sectors. Findings Overall, six service design strategies represent two overarching themes: customer empowerment can involve design for typical customers, visibility, and community building, while customer accommodation can involve design for personas, invisibility, and relationship building. Using these strategies helps set the stage for a service to offer an emotional experience. Research limitations/implications The study offers a first step toward combining investigations of service experience and user experience. Further research can strengthen these links. Practical implications The six design strategies described using examples from case research offer managerial recommendations. In particular, these strategies can help service managers address the customer-induced variability inherent in services. Originality/value Extant studies of experience staging have focused on particular sectors such as hospitality and leisure; this study contributes by investigating outcome-focused services and identifying strategies to create unique experiences that offset variability. It also represents a rare effort to combine research from service management and interaction design, shedding light on the link between service experience and user experience.

Download Full-text

ASD Children’s APP Emotional Interaction Design Based on Smart Toys of Internet of Things

Mobile Information Systems ◽

10.1155/2021/1342538 ◽

2021 ◽

Vol 2021 ◽

pp. 1-7

Author(s):

Bingchen Zhang ◽

Yanqun Wang ◽

Yuling Yang ◽

Lishu Song

Keyword(s):

Internet Of Things ◽

Interaction Design ◽

Developmental Disorders ◽

Emotional Experience ◽

Children With Autism ◽

The United States ◽

Speech Development ◽

Childhood Autism ◽

Living Standards ◽

Design Ideas

Autism is a disorder caused by nerve developmental disorders in childhood. Autism is a serious and widespread developmental disorder, with social disorders, speech development disorders, and poor language communication skills as typical symptoms, accompanied by stereotyped behaviors. With the improvement of our country's material living standards, the frequency of childhood autism is increasing year by year. Therefore, IoT smart toys specially designed for children with autism can meet their needs and help them to carry out rehabilitation education, so that they can obtain more benefits in the process of treatment and nurturing. Smart IoT toys are not only a design that pays attention to details, but also integrates care for children with autism into the design. This article aims to research based on the Internet of Things, starting with the design of toys for children with autism. This article applies the design ideas of smart IoT toys to APP product design, introduces emotional factors into APP products, and stimulates the profound emotional experience of ASD children. Designing products from the emotional perspective and details of smart Internet of things toys and the perspective of ASD children, analyze the emotional design factors of APP, and propose application programs for ASD children according to the design standards and methods of smart Internet of things toys. After studying the status quo of children with autism, it can be concluded that children with autism need special toys suitable for them. IoT smart toys can expand the design ideas of existing children’s educational toys, enrich the toy market, and provide children with more toys that meet their needs. According to the latest statistics from the US Centers for Disease Control and Prevention, from 2010 to 2014, the prevalence of children with autism in the United States rose from 0.0147 to 0.0169, and the prevalence of children with autism aged 0–14 exceeded 200,000. With the improvement of our country's material living standards, the frequency of childhood autism is increasing year by year.

Download Full-text

Emotional Experience and Interaction Design

Affect and Emotion in Human-Computer Interaction - Lecture Notes in Computer Science ◽

10.1007/978-3-540-85099-1_10 ◽

2008 ◽

pp. 116-129 ◽

Cited By ~ 12

Author(s):

Youn-kyung Lim ◽

Justin Donaldson ◽

Heekyoung Jung ◽

Breanne Kunz ◽

David Royer ◽

...

Keyword(s):

Interaction Design ◽

Emotional Experience

Download Full-text

Principles of Interaction Design Research Based on Cognitive Characteristics

Applied Mechanics and Materials ◽

10.4028/www.scientific.net/amm.347-350.3446 ◽

2013 ◽

Vol 347-350 ◽

pp. 3446-3449

Author(s):

Dong Fang Niu ◽

Song Yang ◽

Ming Deng

Keyword(s):

Fault Tolerance ◽

Structural Optimization ◽

Interaction Design ◽

Cognitive Process ◽

Design Research ◽

Emotional Experience ◽

Memory Capacity ◽

Product Analysis ◽

Feedback Mechanisms ◽

Cognitive Characteristics

Interactive products need to have human qualities. Designers need to give the characteristics to the product. Analysis of the cognitive process and cognition import the interaction design, we can sum up nine principles of interaction design for four aspect: concerns unity, visibility, visual structural optimization, memory capacity limited, simple and complex conservation, affordance, feedback mechanisms, the targeted emotional experience, fault tolerance.

Download Full-text

Emotional Variability Predicts Tiredness in Daily Life

Journal of Individual Differences ◽

10.1027/1614-0001/a000206 ◽

2016 ◽

Vol 37 (3) ◽

pp. 181-193 ◽

Cited By ~ 4

Author(s):

Aire Mill ◽

Anu Realo ◽

Jüri Allik

Keyword(s):

Sampling Method ◽

Daily Life ◽

Emotional Experience ◽

Experience Sampling ◽

Experience Sampling Method ◽

Building Blocks ◽

Intraindividual Variability ◽

Unique Role ◽

Over Time

Abstract. Intraindividual variability, along with the more frequently studied between-person variability, has been argued to be one of the basic building blocks of emotional experience. The aim of the current study is to examine whether intraindividual variability in affect predicts tiredness in daily life. Intraindividual variability in affect was studied with the experience sampling method in a group of 110 participants (aged between 19 and 84 years) during 14 consecutive days on seven randomly determined occasions per day. The results suggest that affect variability is a stable construct over time and situations. Our findings also demonstrate that intraindividual variability in affect has a unique role in predicting increased levels of tiredness at the momentary level as well at the level of individuals.

Download Full-text