scholarly journals Identification of Service Platform Requirements from Value Propositions: A Service Systems Engineering Method

2021 ◽  
pp. 311-322
Author(s):  
Onat Ege Adali ◽  
Baris Ozkan ◽  
Oktay Turetken ◽  
Paul Grefen
Keyword(s):  
Systems Engineering ◽  
Service Systems ◽  
Engineering Method ◽  
Service Platform ◽  
Value Propositions

scholarly journals It Takes More than Two to Tango: Identifying Roles and Patterns in Multi-Actor Smart Service Innovation

2020 ◽  
Vol 72 (4) ◽  
pp. 599-634
Author(s):  
Jürgen Anke ◽  
Jens Poeppelbuss ◽  
Rainer Alt
Keyword(s):  
Systems Engineering ◽  
Service Innovation ◽  
Service Systems ◽  
Theoretical Understanding ◽  
Organizational Settings ◽  
Smart Products ◽  
Value Propositions ◽  
Service Ecosystems ◽  
Abstract Level ◽  
Smart Service

Abstract Smart service systems enable innovative value propositions based on smart products and data-driven value creation. Grounded in service-dominant logic as our theoretical lens, we argue that smart service innovation takes place in ecosystems of collaborating actors, as a single actor does not possess all required resources and competencies. We empirically explore smart service innovation using an interview study of 14 experts who were involved in real-world smart service systems engineering projects. As a result, we conceptualize 17 roles that describe the resources and competencies required for smart service innovation at an abstract level. Through the analysis of actor-role constellations in our sample of projects, we further identify four patterns that exhibit different strategic approaches to smart service innovation. Our results advance the theoretical understanding of smart service systems through an empirically grounded systematization of roles, which reflect the resources and competencies required for smart service innovation. With this study, we shed light on the multi-actor and inter-organizational settings of service innovation processes, which have been under-researched so far. Our insights are further helpful for practitioners, who participate in the smart service innovation and who need to analyze their strategic position in service ecosystems.

scholarly journals DESIGN FOR CONTINUOUS USE OF PRODUCT-SERVICE SYSTEMS: A CONCEPTUAL FRAMEWORK

2021 ◽  
Vol 1 ◽  
pp. 983-992
Author(s):  
Yutaro Nemoto ◽  
Hitesh Dhiman ◽  
Carsten Röcker
Keyword(s):  
Conceptual Framework ◽  
Well Being ◽  
Service Systems ◽  
Customer Acceptance ◽  
Product Service ◽  
Value Propositions ◽  
Conceptual Study ◽  
And Control ◽  
Continuous Use ◽  
Product Service Systems

AbstractProduct-service systems (PSSs) have attracted researchers in engineering design for the past decades. Recent advances in digital technologies have expanded the potential functionalities that PSSs could deliver and designers' repertoire of tools and techniques to make new value propositions. The key to the success of new value propositions is to achieve customer acceptance and continuous use. However, little is known about the precise routes by which customers accept and use PSSs over time and its dynamics. This conceptual study aims to provide an enhanced view of customer acceptance and continuous use of PSSs by integrating multiple theories and literature streams. In this paper, we suggest three propositions based on the key concepts found in our literature review—well-being, trust and control—, and illustrate a conceptual framework that represents the dynamics of customer acceptance and continuous use of PSSs. Based on the proposed framework, we outline further research questions that could advance our knowledge about design for continuous use of PSSs.

A case for service systems engineering

2003 ◽  
Vol 12 (1) ◽  
pp. 13-38 ◽  
Author(s):  
James M. Tien ◽  
Daniel Berg
Keyword(s):  
Systems Engineering ◽  
Service Systems

scholarly journals The New Fontiers of Service Systems Engineering

2018 ◽  
Vol 60 (5) ◽  
pp. 373-375 ◽  
Author(s):  
Tilo Böhmann ◽  
Jan Marco Leimeister ◽  
Kathrin Möslein
Keyword(s):  
Systems Engineering ◽  
Service Systems

scholarly journals Creating a service platform – how to co-create value in a remote service context

2018 ◽  
Vol 33 (6) ◽  
pp. 768-780 ◽  
Author(s):  
Nina Löfberg ◽  
Maria Åkesson
Keyword(s):  
Multinational Firms ◽  
Paper Industry ◽  
Service Needs ◽  
Service Platform ◽  
Content Type ◽  
Different Types ◽  
Value Propositions ◽  
Definition Of ◽  
Industrial Context ◽  
Service Perspective

Purpose The purpose of this paper is to further develop the construct of service platform and to clarify the definition of service platform in an industrial context. To do so, an understanding of the foundations for service platforms, based on a service perspective, is created. Design/methodology/approach The study has adopted a qualitative case study approach and builds on in-depth interviews with remote service teams in two multinational firms: one in the food processing and packaging industry and the other in the pulp and paper industry. Findings The foundations for successful service platforms consist of modularising resources, integrations and service processes to create value propositions. The value propositions could result in variations of a service or in variations of different services. When defining the concept service platform, the perspective of service needs to be made evident; therefore, the authors define service platform as: value proposition(s) consisting of a modular structure that invites to and facilitates value co-creation between resources, through integration opportunities in a continuous service process. Research limitations/implications The results are based on the perspective of two suppliers in similar industries; only remote services were studied. Firms from different types of industries and other types of services could add to the research on service modularity according to a service perspective. Moreover, information about customers and other actors’ involvement on the platform was gathered from the firms studied, no customers or other actors were interviewed. Practical implications This study shows the importance of a firm involving itself in the value creation of the customer, that is, focusing on value co-creation. This implies a close cooperation between the manufacturer and its customer – not only at a given point in time but also over a longer period of cooperation. Through the different types of modules building up the service platform, value co-creation can take place in various ways. Originality/value This study offers original empirical contributions on platforms from a service perspective. The study contributes to servitisation, service modularity and service (dominant) logic research by developing an understanding of the foundations for service platforms based on a service perspective. It also contributes to platform research more specifically by developing a definition of service platform in an industrial context.

Streamlining Service Platform for Integrating IoT Services

2018 ◽  
pp. 106-138
Keyword(s):  
Web Services ◽  
Impedance Matching ◽  
Data Access ◽  
Service Systems ◽  
Smart Devices ◽  
Service Access ◽  
Service Platform ◽  
Iot Applications ◽  
Distributed Execution ◽  
Event Based

IoT scenarios involve both smart devices hosting web services and very simple devices with external web services. Without unified access to these types of devices, the construction of IoT service systems would be cumbersome. The basic principle of this chapter is the integration of distributed events into SOA. The data access capability of physical entities is first separated from their actuation capability, which acts as a foundation for ultra-scale and elastic IoT applications. Then, a distributed event-based IoT service platform is established to support the creation of IoT services and allow the hiding of service access complexity, where the IoT services are event-driven; the design goals are impedance matching between service computation and event communication. The coordination logic of an IoT service system is extracted as an event composition that supports the distributed execution of the system and offers scalability. Finally, an application is implemented on the platform to demonstrate its effectiveness and applicability.

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