scholarly journals It Takes More than Two to Tango: Identifying Roles and Patterns in Multi-Actor Smart Service Innovation

2020 ◽  
Vol 72 (4) ◽  
pp. 599-634
Author(s):  
Jürgen Anke ◽  
Jens Poeppelbuss ◽  
Rainer Alt
Keyword(s):  
Systems Engineering ◽  
Service Innovation ◽  
Service Systems ◽  
Theoretical Understanding ◽  
Organizational Settings ◽  
Smart Products ◽  
Value Propositions ◽  
Service Ecosystems ◽  
Abstract Level ◽  
Smart Service

Abstract Smart service systems enable innovative value propositions based on smart products and data-driven value creation. Grounded in service-dominant logic as our theoretical lens, we argue that smart service innovation takes place in ecosystems of collaborating actors, as a single actor does not possess all required resources and competencies. We empirically explore smart service innovation using an interview study of 14 experts who were involved in real-world smart service systems engineering projects. As a result, we conceptualize 17 roles that describe the resources and competencies required for smart service innovation at an abstract level. Through the analysis of actor-role constellations in our sample of projects, we further identify four patterns that exhibit different strategic approaches to smart service innovation. Our results advance the theoretical understanding of smart service systems through an empirically grounded systematization of roles, which reflect the resources and competencies required for smart service innovation. With this study, we shed light on the multi-actor and inter-organizational settings of service innovation processes, which have been under-researched so far. Our insights are further helpful for practitioners, who participate in the smart service innovation and who need to analyze their strategic position in service ecosystems.

scholarly journals Iterative uncertainty reduction in multi-actor smart service innovation

2021 ◽  
Author(s):  
Jens Poeppelbuss ◽  
Martin Ebel ◽  
Jürgen Anke
Keyword(s):  
Systems Engineering ◽  
Service Innovation ◽  
Uncertainty Reduction ◽  
Service Systems ◽  
Systems Research ◽  
Information Systems Research ◽  
Perspective Drawing ◽  
Smart Service ◽  
Innovation Processes ◽  
Multiple Actors

AbstractSmart service innovation is the process of reconfiguring resources, structures, and value co-creation processes in service systems that result in novel data-driven service offerings. The nature of such offerings requires the involvement of multiple actors, which has been investigated by a few studies only. In particular, little is known about the multiple actors’ efforts to manage uncertainty in the process of establishing smart service systems. Empirically grounded in data from 25 interviews with industry experts, we explore how organizations act and interact in smart service innovation processes. For our data analysis, we adopt a microfoundational view to derive a theoretical model that conceptualizes actor engagement as a microfoundation for iterative uncertainty reduction in the actor-to-actor network of the smart service system. Our study contributes to information systems research on service systems engineering and digital transformation by explaining smart service innovation from both a multi-actor and a multi-level perspective, drawing on service-dominant (S-D) logic and microfoundations as well-established theoretical lenses.

Innovation in service ecosystems

2016 ◽  
Vol 27 (4) ◽  
pp. 619-651 ◽  
Author(s):  
Kotaiba Aal ◽  
Laura Di Pietro ◽  
Bo Edvardsson ◽  
Maria Francesca Renzi ◽  
Roberta Guglielmetti Mugion
Keyword(s):  
Design Methodology ◽  
Service System ◽  
Service Innovation ◽  
Service Systems ◽  
Narrative Approach ◽  
Resource Integration ◽  
Content Type ◽  
Service Ecosystems

Purpose – The purpose of this paper is to extend the understanding of innovation in service ecosystems by focussing on the role of values resonance in relation to the integration of brands, service systems and experience rooms. Design/methodology/approach – An empirical, explorative case study of an innovative service system is carried out using a narrative approach and presented in the form of a saga. Findings – Insights gleaned from the empirical study are used for conceptual developments. Analysis of the empirical case study is presented as four lessons linked to values, brands, service systems and experience rooms. Originality/value – The paper extends a conceptual framework of innovative resource integration in service ecosystems. The paper also contributes four propositions to inform theory: values resonance is a basis for service innovation, the innovative integration of brands based on values resonance can foster innovation, the integration of resources across service system boundaries grounded in values resonance can enable innovation and the integration of experience rooms into a coherent servicescape based on values resonance can support novel forms of resource integration and value co-creation efforts in service ecosystems.

scholarly journals SYSTEM OF SYSTEMS LIFECYCLE ENGINEERING APPROACH INTEGRATING SMART PRODUCT AND SERVICE ECOSYSTEMS

2021 ◽  
Vol 1 ◽  
pp. 2911-2920
Author(s):  
Sven Forte ◽  
Jens Christian Göbel ◽  
Thomas Dickopf
Keyword(s):  
Systems Engineering ◽  
Value Added ◽  
System Of Systems ◽  
Smart Products ◽  
Core Components ◽  
Future Value ◽  
Service Ecosystems ◽  
System Of Systems Engineering ◽  
Systems Framework ◽  
The Given

AbstractDue to the increasing smartization of products and the ecosystems in which they are typically embedded, holistic considerations of future value-added systems are becoming increasingly important. This also determines fundamentally new challenges for the engineering of the future's smart Products. In order to be able to address the increasingly fuzzy system boundaries associated with this, this contribution introduces a System of Systems Engineering Lifecycle Concept considering smart products and services as core components of connected System of Systems ecosystems. Main characteristics of smart products and system of systems are discussed and in a real existing scenario of a sustainable landfill the presented System of Systems Engineering Lifecycle Concept is used as a System of Systems Framework for the given Use-Case.

scholarly journals A Survey on Product of Smart Service System

2019 ◽  
Vol 2 (3) ◽  
pp. 173-185
Author(s):  
Moh. Roufiq Azmy
Keyword(s):  
Service Providers ◽  
Service System ◽  
Service Systems ◽  
Service Users ◽  
Literature Study ◽  
Research Focus ◽  
Physical Product ◽  
Smart Products ◽  
Smart Product ◽  
Smart Service

Smart service is a new value that results from a collaboration between service providers and service users. Company as a service provider transformed not only provide a physical product, but also provide services. We conducted this research to integrate knowledge between smart products and smart service systems. The conceptualization of smart products is done by conducting a literature study of previous research. It is used to obtain the characteristics of smart products on smart service systems. This research also presents various topics and research focus in the context of products on smart service systems by including several smart service system implementations and illustration of smart product.

scholarly journals Leveraging Circular Economy through a Methodology for Smart Service Systems Engineering

2019 ◽  
Vol 11 (13) ◽  
pp. 3517 ◽  
Author(s):  
Friedrich A. Halstenberg ◽  
Kai Lindow ◽  
Rainer Stark
Keyword(s):  
Systems Engineering ◽  
Circular Economy ◽  
Service Design ◽  
Service Systems ◽  
Service Development ◽  
System Modelling ◽  
Present System ◽  
Service Architecture ◽  
Smart Services ◽  
Smart Service

Product Service Systems (PSS) and Smart Services are powerful means for deploying Circular Economy (CE) goals in industrial practices, through dematerialization, extension of product lifetime and efficiency increase by digitization. Within this article, approaches from PSS design, Smart Service design and Model-based Systems Engineering (MBSE) are combined to form a Methodology for Smart Service Architecture Definition (MESSIAH). First, analyses of present system modelling procedures and systems modelling notations in terms of their suitability for Smart Service development are presented. The results indicate that current notations and tools do not entirely fit the requirements of Smart Service development, but that they can be adapted in order to do so. The developed methodology includes a modelling language system, the MESSIAH Blueprinting framework, a systematic procedure and MESSIAH CE, which is specifically designed for addressing CE strategies and practices. The methodology was validated on the example of a Smart Sustainable Street Light System for Cycling Security (SHEILA). MESSIAH proved useful to help Smart Service design teams develop service-driven and robust Smart Services. By applying MESSIAH CE, a sustainable Smart Service, which addresses CE goals, has been developed.

scholarly journals DESIGN FOR CONTINUOUS USE OF PRODUCT-SERVICE SYSTEMS: A CONCEPTUAL FRAMEWORK

2021 ◽  
Vol 1 ◽  
pp. 983-992
Author(s):  
Yutaro Nemoto ◽  
Hitesh Dhiman ◽  
Carsten Röcker
Keyword(s):  
Conceptual Framework ◽  
Well Being ◽  
Service Systems ◽  
Customer Acceptance ◽  
Product Service ◽  
Value Propositions ◽  
Conceptual Study ◽  
And Control ◽  
Continuous Use ◽  
Product Service Systems

AbstractProduct-service systems (PSSs) have attracted researchers in engineering design for the past decades. Recent advances in digital technologies have expanded the potential functionalities that PSSs could deliver and designers' repertoire of tools and techniques to make new value propositions. The key to the success of new value propositions is to achieve customer acceptance and continuous use. However, little is known about the precise routes by which customers accept and use PSSs over time and its dynamics. This conceptual study aims to provide an enhanced view of customer acceptance and continuous use of PSSs by integrating multiple theories and literature streams. In this paper, we suggest three propositions based on the key concepts found in our literature review—well-being, trust and control—, and illustrate a conceptual framework that represents the dynamics of customer acceptance and continuous use of PSSs. Based on the proposed framework, we outline further research questions that could advance our knowledge about design for continuous use of PSSs.

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