Exploring Elements and Factors in Social Content Management for ICT Service Innovation

2017 ◽  
pp. 851-859 ◽  
Author(s):  
Wan Azlin Zurita Wan Ahmad ◽  
Muriati Mukhtar ◽  
Yazrina Yahya
Keyword(s):  
Service Innovation ◽  
Content Management ◽  
Social Content ◽  
Ict Service

Social Content Management: A Study on Issues and Challenges

2018 ◽  
pp. 3-9
Author(s):  
Wan Azlin Zurita Wan Ahmad ◽  
Muriati Mukhtar ◽  
Yazrina Yahya
Keyword(s):  
Content Management ◽  
Social Content

scholarly journals A Social Content Management Model based on the DART Model

2017 ◽  
Vol 14 (1) ◽  
pp. 25-33 ◽  
Author(s):  
Wan Azlin Zurita Wan Ahmad ◽  
Muriati Mukhtar
Keyword(s):  
Content Management ◽  
Management Model ◽  
Social Content ◽  
Model Based

Social Media Utilization for the Service Innovation

Crowdsourcing ◽  
2019 ◽  
pp. 752-765
Author(s):  
Lene Tolstrup Sørensen ◽  
Morten Falch
Keyword(s):  
Social Media ◽  
Online Social Networks ◽  
Service Innovation ◽  
Service Encounter ◽  
Mobile Service ◽  
Service Creation ◽  
The Social ◽  
Social Technologies ◽  
Ict Service ◽  
Innovation Processes

This article describes how more and more enterprises are represented on online social networks. A significant number of these enterprises are uncertain to why they are present on the social technologies, while others have a clear strategy. These strategies include getting closer to the customers for new innovation and service creation. This article looks into how innovation takes place for enterprises using Facebook as their channel for starting service innovation in the meetings between the enterprise and the customer as part of their strategy to getting closer to the customers. The article takes a theoretical look on service innovation in the ICT service encounter, where the ICT relation is based on social media. Two Danish cases are presented (a bank and a mobile service provider) focusing on their use of Facebook in their ideation and innovation processes. Interviews and monitoring of Facebook activities are used as data sources to understand the ideation and innovation processes of the cases.

Validating the Social Content Management Framework: A Delphi Study

2018 ◽  
Vol 53 ◽  
pp. 49-60
Author(s):  
Wan Azlin Zurita Wan Ahmad ◽  
Muriati Mukhtar ◽  
Yazrina Yahya
Keyword(s):  
Delphi Study ◽  
Content Management ◽  
Social Content ◽  
Management Framework ◽  
The Social

Social Media Utilization for the Service Innovation

2018 ◽  
Vol 10 (1) ◽  
pp. 1-12
Author(s):  
Lene Tolstrup Sørensen ◽  
Morten Falch
Keyword(s):  
Social Media ◽  
Online Social Networks ◽  
Service Innovation ◽  
Service Encounter ◽  
Mobile Service ◽  
Service Creation ◽  
The Social ◽  
Social Technologies ◽  
Ict Service ◽  
Innovation Processes

This article describes how more and more enterprises are represented on online social networks. A significant number of these enterprises are uncertain to why they are present on the social technologies, while others have a clear strategy. These strategies include getting closer to the customers for new innovation and service creation. This article looks into how innovation takes place for enterprises using Facebook as their channel for starting service innovation in the meetings between the enterprise and the customer as part of their strategy to getting closer to the customers. The article takes a theoretical look on service innovation in the ICT service encounter, where the ICT relation is based on social media. Two Danish cases are presented (a bank and a mobile service provider) focusing on their use of Facebook in their ideation and innovation processes. Interviews and monitoring of Facebook activities are used as data sources to understand the ideation and innovation processes of the cases.

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