Broadband Futures Forum: The Rise of 5G and the NBN

On 25 May 2021, TelSoc hosted the seventh Broadband Futures Forum, held online, to examine the relationship between 5G and Australia’s National Broadband Network (NBN). Two speakers discussed opportunities arising from the 5G core architecture for service creation and delivery via the NBN. Several 5G-related services that could be offered by the NBN to be used by its retail service providers were outlined. Discussion following the speeches included questions about potential service characteristics, possibilities for automation, and deployment scenarios.

SERVICE CREATION FOR RE-NORMALISING ESSENTIAL BUSINESS ENVIRONMENT: A PREVENTION BASED DIGITAL TECH APPROACH

This research investigates service creation in/after effect of coronavirus pandemic targeting the essential business environment. It follows prevention through design approach to facilitate business owners to maintain their business environments at low COVID contraction risks, for both customers and staff. The effectiveness of recommended prevention practices (like social distancing and hand-sanitising) is uncertain at public workplaces, simply due to inevitable workers and customers interactions. Such uncertainty, especially in cases of retail stores and hospitals, raises a need for the design of services and support systems for common/necessary public business activities to reduce the burden on people involved. This research investigates the risk-related metrics to realise such digital services, focussing on three types: congestion at the work environment, disinfection of store area/objects, and sanitisation of people and staffs involved. Based on this, a digital technology-based service COVSAFE was created and tested through a proof-of-concept implementation for a supermarket business environment. This implementation and its evaluations highlight the bottlenecks/challenges for realising this system in everyday scenarios.

Creation of Value-Added Services by Retrieving Information From Linked and Open Data Portals

In recent decades, different initiatives have emerged in public and private institutions with the aim of offering free access to the data generated in their activity to anyone. In particular, there are two types of initiatives: open data portals and linked data portals. Open data portals are characterized in that it offers access to its content in the form of a REST-type web services API that acts as a query language. On the other hand, linked data portals are characterized in that its data is represented using ontologies encoded by RDF triplets of the subject-predicate-object style forming a knowledge graph. This chapter presents a set of value-added service creation cases using the information stored in open data and linked data repositories. The objective is to show the possibilities offered by the exploitation of these repositories in various fields such as education, tourism, or services such as the search for taxis at an airport.

Reacting to the Emergency by Opening Perspectives. Design-driven knit therapy as a adaptable tool to answer the change

When the COVID-19 emergency raised, the entire world -and small communities with it- had to stop, adapt, find ways to face the big ongoing challenge. The article reports the reaction and the changes undertaken with an ongoing project that was, in February 2020, experimenting, inside the hospital environment, the therapeutic effects of knitting on people with physical and psychological pathologies. The project, driven by scientific studies made in universities, hospitals and research centers worldwide, had the aim to bring the intervention of designers on the topic, to answer the emerged need to promote research in what is considered a low-investigated and high-promising field. Experimental pilot actions, designed and led by designers on-field, were going on when the emergency changed the scenario, limited the environment, shifted the eye on a new, wider target of healthy people, made knitting a tool to face new circumstances and improve everyday-life quality.Observing the newly emerged scenario and the spontaneous initiatives risen on the web (and on social media in particular) to help individuals in spending the forced time at home in meaningful ways, designers involved in the ongoing project identified in knitting an activity that could be beneficial on a psychological and physical level also for quarantined individuals. The project took a new perspective and evolved in the #IOLAVOROAMAGLIA (#IKNIT) social media campaign, linked to the globally spread #STAYHOME campaign, aimed at inviting people to remain home for preventing the diffusion of the infection, while proposing at the same time new solutions for positively living the emergency times. #IOLAVOROAMAGLIA was embraced by many users and it also became a weekly scheduled live virtual workshop, with a direct reference to the workshops in the hospital of XXXX, temporarily stopped during lockdown.The two projects, on-field and online, proved how knitting can be a meaningful solution not only for healthcare, but also for the daily life of people, both in normal times and in emergency situations.Moreover, the role of the designer and of a design driven approach proved to be fundamental, for the product and service creation, improvement and consolidation and for its communication for valorization and promotion.

SPORTS AND WELLNESS ANIMATION: TYPES, FUNCTIONS, FEATURES OF THE ORGANIZATION

The organization of follow-up in the distribution of tourists is one of the most important tasks of the fastest-growing business. Significant changes will be seen by the rest of the world in the sphere of organizing the distribution of those who visit the tourist enterprises of Ukraine. The price is linked with a number of reasons: suspicion of information about foreign resorts; development of the cultural and cultural level of the population; in the introduction of new technologies in the industry of rozvag; changes in the structure of the victorious hour; activization of the concert performance of professional theaters, cinemas and estradi. The main criterion of sports and health animation is regular, mass participation of tourists and vacationers in the animation programs offered by the tourist enterprise, increase of satisfaction of the tourist with quality of service, creation of positive image of the enterprise, improving effect from rest, expansion of an active tourist season. The aim of the article is a theoretical analysis of the types, functions and features of the organization of sports and recreation animation in tourism. Tourist animation has three main recreational functions: therapeutic, health and cognitive. Of these, directly performs two: sports and health and cognitive. Indirectly, under appropriate conditions, the therapeutic function is performed. In the practice of animation activities for the targeted design of animation programs, the functions of recreational tourist animation are differentiated into: adaptive - allows you to move from everyday to free, permissive; compensatory - frees a person from physical and mental fatigue of everyday life; stabilizing - creates positive emotions and stimulates mental stability; health - aimed at restoring and developing the physical strength of man, weakened in everyday life; information - allows you to get new information about the country, region, people, etc; educational - allows you to get and consolidate as a result of vivid impressions of new knowledge about the world around you; improving - brings intellectual and physical improvement; advertising - gives the opportunity through animation programs to make a tourist a carrier of advertising about the country, region, tourist complex, hotel, travel agency

Data-Based Value Co-Creation in Smart Service Systems: A Reinterpretation of Customer Journey

Industry 4.0 is characterized by the key role of new technologies in the development of relationships between companies and their stakeholders. Thus, the most recent theories on service redefine organizations as complex service systems that create and co-create value thanks to the interactions between actors, enhanced by smart technologies and ICTs. In particular, the concept of service systems- introduced in Service Science- seems to be suitable for the exploration of how service design, and the processes of innovation sharing and emergence, can be strengthened thanks to the application of smart technologies. Despite the adoption of a system logic, service systems, and their conceptualization, need to be reinterpreted according to a perspective that applies a total and all-encompassing view to the processes of value generation and to the interpretation of the information and data exchanged (data-driven decision-making). Therefore, the study proposes a conceptual model that integrates the key enabling factors of value co-creation in service systems with the main strategic drivers introduced in data-driven approach to redefine the entire service experience as a service journey. In this continuous information flow, providers, customers and users share and combine data streams, to be turned into relevant information and value, through an integrated and interacting set of touch points that connect the different stages of service creation, delivery and co-creation.