The management perspective on stakeholder integration in service innovation – a reactively engaged exploration of case studies

2017 ◽  
pp. 79-127
Author(s):  
Julia M. Jonas
Keyword(s):  
Case Studies ◽  
Service Innovation ◽  
Management Perspective ◽  
Stakeholder Integration

Managing Internationalisation

2015 ◽  
Author(s):  
Patricia Adam
Keyword(s):  
Case Studies ◽  
Scientific Research ◽  
Good Management ◽  
Management Perspective ◽  
International Activities ◽  
Special Relevance

“Managing Internationalisation” explains the process of internationalising any kind of organisation from a management perspective. Based on the renowned EFQM Excellence Model, all issues with special relevance for international activities are explained and traced back to recent scientific research and good management practise. The book is meant for practitioners and students alike. For a better understanding, extensive illustrations, examples, exercises and recommendations for case studies enrich the text.

How to wow with service innovation

2015 ◽  
Vol 31 (9) ◽  
pp. 21-24
Keyword(s):  
Case Studies ◽  
Design Methodology ◽  
Reading Time ◽  
Life Stage ◽  
Service Innovation ◽  
Quality Information ◽  
Sustainable Living ◽  
Content Type ◽  
Pertinent Information ◽  
Practical Implications

Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings – The authors identified eight consumer trends, i.e. always on the go, always logged-in, quality information faster, nowism, look at me now, privacy, sustainable living and return on time (RoT), present across the three life-stage segments, i.e. young free and simple, chaos in my life and got my life back. Practical implications – The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations. Originality/value – The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

scholarly journals Boosting Service Innovation: The Role of Consultancies

2019 ◽  
Vol 7 (3) ◽  
pp. 41-68
Author(s):  
Manuela Rezende Pinto ◽  
Irina Saur-Amaral ◽  
Carlos Brito
Keyword(s):  
Case Studies ◽  
Service Industry ◽  
Service Innovation ◽  
Previous Literature ◽  
Service Companies ◽  
Innovation Intermediaries ◽  
Key Innovation ◽  
Initial Focus ◽  
Innovation Outcomes

This paper seeks to make a particular contribution in what are the roles of consultancies as key innovation intermediaries in service industry. In line with previous literature, the research purposes to test the application of Pinto et al (2016) framework within service companies, triangulating the findings of Pinto et al (2017). Four in-depth case studies of service companies were developed, resulting on detailed descriptions of the phenomenon using constructs to order the data and relate to earlier literature. Key findings highlight changes in motivations for consultancy engagement, from an initial focus on knowledge (output) to a focus on methodology (process). The adequacy of the framework proposed by Pinto et al (2016) is confirmed, and a new function of intermediaries arises from this study, related with “evaluation of innovation outcomes”. The study highlights the contribution of consultancies in preparing companies to innovate.

Addressing Intergenerational Trauma in an Adolescent Reunification Program: Case Studies Illustrating Service Innovation

2021 ◽  
Author(s):  
Catia G. Malvaso ◽  
Paul H. Delfabbro ◽  
Jacqueline Amos ◽  
Bryan Todd ◽  
Samuel Carpenter
Keyword(s):  
Case Studies ◽  
Service Innovation ◽  
Intergenerational Trauma

scholarly journals Bridging the gap between science-led research and evaluation of clinical practice: the role of service innovation audits and case studies

2021 ◽  
pp. bmjnph-2020-000226
Author(s):  
Shane McAuliffe ◽  
David Unwin ◽  
James Bradfield ◽  
Sumantra Ray ◽  
Kathy Martyn
Keyword(s):  
Clinical Practice ◽  
Case Studies ◽  
Service Innovation
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