Case Studies in Service Innovation

2012 ◽  
Keyword(s):  
Case Studies ◽  
Service Innovation

How to wow with service innovation

2015 ◽  
Vol 31 (9) ◽  
pp. 21-24
Keyword(s):  
Case Studies ◽  
Design Methodology ◽  
Reading Time ◽  
Life Stage ◽  
Service Innovation ◽  
Quality Information ◽  
Sustainable Living ◽  
Content Type ◽  
Pertinent Information ◽  
Practical Implications

Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings – The authors identified eight consumer trends, i.e. always on the go, always logged-in, quality information faster, nowism, look at me now, privacy, sustainable living and return on time (RoT), present across the three life-stage segments, i.e. young free and simple, chaos in my life and got my life back. Practical implications – The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations. Originality/value – The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

scholarly journals Boosting Service Innovation: The Role of Consultancies

2019 ◽  
Vol 7 (3) ◽  
pp. 41-68
Author(s):  
Manuela Rezende Pinto ◽  
Irina Saur-Amaral ◽  
Carlos Brito
Keyword(s):  
Case Studies ◽  
Service Industry ◽  
Service Innovation ◽  
Previous Literature ◽  
Service Companies ◽  
Innovation Intermediaries ◽  
Key Innovation ◽  
Initial Focus ◽  
Innovation Outcomes

This paper seeks to make a particular contribution in what are the roles of consultancies as key innovation intermediaries in service industry. In line with previous literature, the research purposes to test the application of Pinto et al (2016) framework within service companies, triangulating the findings of Pinto et al (2017). Four in-depth case studies of service companies were developed, resulting on detailed descriptions of the phenomenon using constructs to order the data and relate to earlier literature. Key findings highlight changes in motivations for consultancy engagement, from an initial focus on knowledge (output) to a focus on methodology (process). The adequacy of the framework proposed by Pinto et al (2016) is confirmed, and a new function of intermediaries arises from this study, related with “evaluation of innovation outcomes”. The study highlights the contribution of consultancies in preparing companies to innovate.

Addressing Intergenerational Trauma in an Adolescent Reunification Program: Case Studies Illustrating Service Innovation

2021 ◽  
Author(s):  
Catia G. Malvaso ◽  
Paul H. Delfabbro ◽  
Jacqueline Amos ◽  
Bryan Todd ◽  
Samuel Carpenter
Keyword(s):  
Case Studies ◽  
Service Innovation ◽  
Intergenerational Trauma

scholarly journals Bridging the gap between science-led research and evaluation of clinical practice: the role of service innovation audits and case studies

2021 ◽  
pp. bmjnph-2020-000226
Author(s):  
Shane McAuliffe ◽  
David Unwin ◽  
James Bradfield ◽  
Sumantra Ray ◽  
Kathy Martyn
Keyword(s):  
Clinical Practice ◽  
Case Studies ◽  
Service Innovation

Open Innovation for Wicked Problems: Using Proximity to Overcome Barriers

2020 ◽  
pp. 000812562096863
Author(s):  
Ward Ooms ◽  
Roel Piepenbrink
Keyword(s):  
Health Care ◽  
Case Studies ◽  
Open Innovation ◽  
Care Service ◽  
Health Care Service ◽  
Service Innovation ◽  
Wicked Problems ◽  
The Face ◽  
Innovation Barriers

Open innovation is a viable strategy to solve wicked problems. However, the complexity of these types of problems renders the management of open innovation initiatives (even) more difficult. How can managers make open innovation for complex or even wicked problems work? This article examines case studies of open innovation initiatives adopting a health care service innovation. It uses the proximity framework to identify several ways in which open innovation barriers can be overcome despite their complexity. The case study findings show how partners leverage their differences to the benefit of service innovation in the face of wicked problems.

The role of a firm’s innovation competence on customer adoption of service innovation

2017 ◽  
Vol 40 (4) ◽  
pp. 378-409 ◽  
Author(s):  
Navneet Bhatnagar ◽  
Arun Kumar Gopalaswamy
Keyword(s):  
Content Analysis ◽  
Conceptual Framework ◽  
Case Studies ◽  
Service Innovation ◽  
Supply Side ◽  
Service Firms ◽  
Content Type ◽  
Innovation Competence ◽  
The Relationship ◽  
Depth Interviews

Purpose This paper aims to identify the dimensions of a firm’s service innovation competence. This paper also aims to establish the relationship between a firm’s service innovation competence dimensions and customer-oriented service innovation configurations and customer adoption. This study probes the supply side of service innovation to assess the key drivers or capabilities that influence the service innovation process at the firm level. Design/methodology/approach This study uses the triangulation method using existing theoretical concept supplemented by 18 in-depth interviews of senior level managers from service firms from three sectors – hospitality, mobile telecommunication services and financial services. The interview findings were supplemented by 12 service innovation case studies (four from each sector). Content analysis of in-depth interviews was performed using three raters, and inter-rater reliability was tested. Case studies were categorized in terms of the strength of the innovation competence dimension observed. Findings Based on the content analysis of the interviews and categorization of case study observations, six distinct dimensions of the firm’s service innovation competence were identified. Four attributes of each dimension were also identified. Based on the interview insights and case observations, seven propositions are suggested, and a conceptual framework is presented to establish the relationship between the firm’s service innovation competence dimensions and service innovation configurations and customer adoption. Research limitations/implications This study was conducted in the Indian context and remains to be tested using quantitative research. Therefore, researchers are encouraged to test the proposed framework in a different geographical context to ascertain its validity. Practical implications The conceptual framework presented in the paper may help managers of service firms in building innovation capabilities that are relevant to development of customer-oriented innovations. This would lead to better customer adoption of their new services. Originality/value This paper fills an important knowledge gap regarding the dimensions of a critical supply-side component of service innovation, that is, innovation competence. Clear identification of competence dimensions and their relationship with customer adoption extends the current knowledge on service innovation.

e-Service Innovation Through Malaysian Consumer Perspectives: Case Studies of e-Hailing and e-Hypermarket

2020 ◽  
pp. 305-323
Author(s):  
Nur Fazidah Elias ◽  
Ruzzakiah Jenal ◽  
Hazura Mohamed ◽  
Siti Aishah Hanawi ◽  
Hazilah Mohd Amin ◽  
...  
Keyword(s):  
Case Studies ◽  
Service Innovation ◽  
Consumer Perspectives ◽  
Malaysian Consumer
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