Buffering the Negative Effects of Surface Acting: The Moderating Role of Supervisor Support in Librarianship

2015 ◽  
Vol 41 (1) ◽  
pp. 37-46 ◽  
Author(s):  
Yu-Ping Peng
Keyword(s):  
Supervisor Support ◽  
Surface Acting ◽  
Negative Effects ◽  
Moderating Role

scholarly journals Associando a atuação superficial dos gestores ao seu burnout e engagement: O papel moderador das crenças de bem-estar eudaimonicas

Psychologica ◽  
2019 ◽  
Vol 62 (1) ◽  
pp. 23-37
Author(s):  
Esther Gracia ◽  
Yolanda Estreder ◽  
Vicente Martínez-Tur
Keyword(s):  
Emotional Labor ◽  
Negative Relationship ◽  
Well Being ◽  
Surface Acting ◽  
Negative Effects ◽  
Personal Resource ◽  
Study Results ◽  
Dissonance Theory ◽  
Moderating Role

Managers display emotional labor in their interactions with workers, including surface acting (faking emotions). One critical challenge of research is to identify the factors that increase or reduce the negative effects of surface acting on wellbeing at work. “Contribution-to-others” wellbeing beliefs (COWBs) could play a moderating role. COWBs refer to an eudaimonic belief that reflects the degree to which individuals think their own well‐being is based on helping others. To test the moderating role of COWBs, we measured the two central dimensions of burnout and engagement: exhaustion and vigor. Two competing hypotheses were considered. First, based on cognitive dissonance theory, COWBs accentuate the negative relationship between surface acting and wellbeing because individuals are forced to act in a way (surface acting) that is contrary to their beliefs. Second, based on the Job Demands-Resources model, COWBs are a personal resource that protects against the negative effects of surface acting. A total of 95 managers in organizations for individuals with intellectual disability participated in the study. Results supported COWBs as a positive resource, but only for vigor. COWBs mitigated the negative link from surface acting to vigor. By contrast, COWBs did not play a significant moderating role in the prediction of exhaustion.

scholarly journals The Impact of Training and Development and Supervisor Support on Employees Retention in Academic Institutions: The Moderating Role of Work Environment

2018 ◽  
Vol 20 (1) ◽  
pp. 113 ◽  
Author(s):  
Palwasha Bibi ◽  
Ashfaq Ahmad ◽  
Abdul Halim Abdul Majid
Keyword(s):  
Work Environment ◽  
Supervisor Support ◽  
Training And Development ◽  
Faculty Members ◽  
Path Modeling ◽  
Pls Path Modeling ◽  
The Impact ◽  
The Relationship ◽  
Moderating Role

This study investigated the impact of training and development and supervisors support on employees retention. Furthermore, the current study also investigates the moderating effect of the work environment on the relationship between training and development, supervisors support, and employees’ retention. A survey was undertaken to collect data from 250 faculty members working in public sector universities in Pakistan. PLS path modeling was employed to analyze the data. The results revealed that training and development and the support of the supervisors had a significant relationship with the retention of employees. Similarly, the results also revealed that the work environment moderated the relationship between training and development, supervisors support, and employees’ retention. Finally, the implications, limitations and recommendations for further research were discussed.

Workplace ostracism and deviant behaviour among nurses: a parallel mediation model

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Imran Shafique ◽  
Ahmad Qammar ◽  
Masood Nawaz Kalyar ◽  
Bashir Ahmad ◽  
Anila Mushtaq
Keyword(s):  
Structural Equation ◽  
Self Esteem ◽  
Equation Modeling ◽  
Mediation Model ◽  
Negative Effects ◽  
Deviant Behaviour ◽  
Content Type ◽  
Workplace Ostracism ◽  
Moderating Role

Purpose The aim of this study is to examine the influence of workplace ostracism on deviant behaviour and testified the mediating roles of organisational identification, burnout and organisation-based self-esteem (OBSE) by using a parallel mediation model. Then, the moderating role of ingratiation in the interrelation between ostracism, the mediators and deviant behaviour is examined. Design/methodology/approach A survey questionnaire was used to collect data from nurses working in public sector hospitals in Pakistan. Nursing context is appropriate for the study because this occupation involves a greater extent of social interaction among peer nurses, doctors and administration in the provision of health services. A total of 417 nurses provided complete responses, and the study hypotheses were tested using the partial least squares structural equation modeling (PLS-SEM). Findings The study findings show that ostracism is positively related to deviant behaviour of nurses, indicating that workplace ostracism is an important predictor of deviant behaviour. Ostracised nurses experienced higher job burnouts and low OBSE as well as organisational identification. Results also show that ostracism promotes deviant behaviour by reducing OBSE and organisational identification. Moreover, results provide evidence that high ingratiation overcomes the detrimental effects of ostracism on both deviant behaviour and mediators. Originality/value The present study integrates the literature on ostracism and its attitudinal and behavioural outcomes and submits that ostracism negatively affects the attitudes of victims which in turn results in negative behavioural outcomes (i.e. deviant behaviour). This study also suggests ingratiation as a tactic to control the negative effects of ostracism.

scholarly journals Psychological capital and self-reported employee creativity: The moderating role of supervisor support and job characteristics

2018 ◽  
Vol 28 (1) ◽  
pp. 30-41 ◽  
Author(s):  
Wenjing Cai ◽  
Evgenia I. Lysova ◽  
Bart A. G. Bossink ◽  
Svetlana N. Khapova ◽  
Weidong Wang
Keyword(s):  
Psychological Capital ◽  
Supervisor Support ◽  
Job Characteristics ◽  
Employee Creativity ◽  
Moderating Role
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