237: An Educational Pamphlet May Improve Patient Satisfaction in a Busy Tertiary Care Emergency Department

2008 ◽  
Vol 51 (4) ◽  
pp. 543
Author(s):  
K.S. Robinson ◽  
B.W. Moss ◽  
L.O. Archer ◽  
D.P. Sole ◽  
M.H. Fitzpatrick
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Tertiary Care ◽  
Improve Patient Satisfaction ◽  
Improve Patient

scholarly journals Seven Lessons in Partnership: How a Hospital and a Happiness Organization Teamed to Decrease Practitioner Burnout, Increase Practitioner Well-Being and Improve Patient Satisfaction

2016 ◽  
Vol 3 (2) ◽  
Author(s):  
Nancy O'Brien ◽  
Linda Saggau
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Medical Center ◽  
Signs And Symptoms ◽  
Well Being ◽  
Urgent Care ◽  
Improve Patient Satisfaction ◽  
Hennepin County ◽  
Improve Patient

Nancy O’Brien and Linda Saggau, co-founders of Experience Happiness, LLC., and co-developers of The Happiness Practice™ (THP), share key discoveries derived from the partnership between Hennepin County Medical Center (HCMC) and Experience Happiness (EH) which focused on using THP as an intervention to increase Emergency Department and Urgent Care practitioner well-being and happiness in order to reduce the signs and symptoms of burnout and improve patient experience and satisfaction. This article includes a case study demonstrating the efficacy of the 6-month THP intervention, as well as an overview of THP and seven valuable partnership lessons to encourage and guide successful partnerships in healthcare and other systems.

scholarly journals Team strategies and tools to enhance performance and patient safety training: The effect of training on both nursing staff perceptions regarding physician behaviors and patient satisfaction scores in the ED

2015 ◽  
Vol 4 (2) ◽  
pp. 48 ◽  
Author(s):  
Shari I. Brand ◽  
Kristen M. Slee ◽  
Yu-Hui Chang ◽  
Meng-Ru Cheng ◽  
Christopher A. Lipinski ◽  
...  
Keyword(s):  
Emergency Department ◽  
Patient Safety ◽  
Patient Satisfaction ◽  
Nursing Staff ◽  
Tertiary Care ◽  
Patient Perceptions ◽  
Care Hospital ◽  
Care Plans ◽  
Before And After ◽  
Improve Patient

Introduction: Background: Program used to enhance teamwork and communication among health professionals to improve patient safety and employee satisfaction. Objective: We hypothesized that Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS) training would improve communication between physicians and nurses and between physicians and their patients and family members, and that it would improve patient perceptions of emergency department teamwork.Methods: Design: Before and after prospective observational study. Setting: Tertiary Care Hospital Emergency Department. Participants/Subjects: Twelve core physicians and 43 nurses underwent two, 4-hour TeamSTEPPS training sessions in July 2011 and July 2012. The first session consisted of didactic instruction using the TeamSTEPPS material. The second session was comprised of simulations focusing on the content of the initial training course. Nurses were asked to rate individual physicians on five distinct aspects of communication, both before and after the training sessions. Statistical Methods: Survey results were compared using theWilcoxon signed rank test. Patient satisfaction survey questions regarding teamwork (4th Quarters 2010 and 2011) were analyzed using two-sample t-tests.Results: TeamSTEPPS improved nurse’s perception regarding physician communication with patients and their families (post: 4.28 ± 0.37 vs. pre: 4.16 ± 0.42, p = .0479), with a trend towards improvement in nurse’s perception of physician’s communication with nursing staff regarding changes in patient care plans (post: 3.94 ± 0.38 vs. pre: 3.81 ± 0.5, p = .0942). TeamSTEPPS was also associated with a significant improvement in patient’s rating of teamwork between doctors and nurses as “excellent” (post: 62.9% vs. pre: 48.3%, p = .0132).Conclusions: Team training with the TeamSTEPPS program improved selected aspects of nursing and patient perceptions of teamwork and communication between emergency department physicians and nurses.

scholarly journals Improving Emergency Department Patient Experience Through Implementation of an Informational Pamphlet

2019 ◽  
Vol 7 (2) ◽  
pp. 225-231
Author(s):  
Rohit B Sangal ◽  
Clinton J Orloski ◽  
Frances S Shofer ◽  
Angela M Mills
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Care Center ◽  
Tertiary Care ◽  
Emergency Department Patient ◽  
Control Group ◽  
Discharge Process ◽  
Test Results ◽  
Patient Understanding ◽  
Improve Patient

Objective: Patient satisfaction is emerging as a new health-care metric. We hypothesized that an emergency department (ED) informational pamphlet would significantly improve patient understanding of ED operations and ultimately improve patient satisfaction. Methods: We performed a prospective study of patients presenting to a single tertiary care center ED from April to July 2017. All patients were given a pamphlet on alternating weeks with regular care on opposite weeks and were surveyed upon ED discharge. The primary outcome was patient satisfaction with ED care. Secondary outcomes included patient understanding of various wait times (test results, consultants), discharge process, who was on the care team and what to expect during the ED visit. Results: Four hundred ninety-four patients were included in this study and 266 (54%) were in the control group. Of 228 (46%) patients who were given the pamphlet, 116 (51%) were unaware they received it. Of the remaining 112 (49%) patients who remembered receiving the pamphlet, 43 (38%) stated they read it. Among those reading the pamphlet, only two statements were significant: knowing what to expect during the ED visit (88% vs 71%; P = 0.012) and waiting time for test results (95% vs 75%; P = 0.003) when compared to those who did not receive or read the pamphlet. Conclusion: An ED informational pamphlet, when utilized by patients, does improve patient understanding of some aspects of the ED visit but does not appear to be the best tool to convey all information. Ultimately, sustained improvement in patient satisfaction is a complex and dynamic issue necessitating a multifactorial approach and other methods should be explored.

scholarly journals Use of Complementary and Alternative Medical Services by HMO Members, 1995-1996

2001 ◽  
Vol 7 (2) ◽  
pp. 85-98 ◽  
Author(s):  
Evelyn P. Whitlock
Keyword(s):  
Multivariate Analysis ◽  
Patient Satisfaction ◽  
Health Status ◽  
Service Users ◽  
Improve Patient Satisfaction ◽  
Kaiser Permanente ◽  
Reported Health ◽  
Self Reported Health Status ◽  
Improve Patient ◽  
Complementary And Alternative

We investigated HMO members' use of complementary and alternative medicine (CAM) providers outside the HMO in 1995-1996. A random 2% survey of Kaiser Permanente Northwest members addressed HMO service satisfaction, self-reported health status and behaviors, and HMO utilization. Among respondents, 15.7% (n = 380) used CAM providers (chiropractors, naturopaths, acupuncturists, others) in the prior 12 months, while 35% were ever users. Multivariate analysis found that those more likely to consult CAM providers were females, more educated, and more dissatisfied with the HMO. These results suggest that HMOs may wish to focus efforts to improve patient satisfaction among CAM service users.

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