scholarly journals Collaborative knowledge management—A construction case study

2009 ◽  
Vol 18 (7) ◽  
pp. 894-902 ◽  
Author(s):  
Bhargav Dave ◽  
Lauri Koskela
Keyword(s):  
Knowledge Management ◽  
Collaborative Knowledge Management ◽  
Collaborative Knowledge

Collaborative Knowledge Management in the Call Center

2010 ◽  
pp. 78-92
Author(s):  
Debbie Richards
Keyword(s):  
Knowledge Management ◽  
Call Center ◽  
Knowledge Workers ◽  
Daily Routine ◽  
Management Tools ◽  
Problems And Solutions ◽  
Collaborative Knowledge Management ◽  
General Goals ◽  
Collaborative Knowledge

Collaboration is fundamental to the goals and success of knowledge management (KM) initiatives aimed at supporting decision making and problem solving. Yet many KM approaches and systems do not provide explicit mechanisms which allow knowledge to be collaboratively built up, validated and reconciled so that the more general goals of knowledge sharing and reuse can be achieved. In domains such as the call center, problems and solutions need to be created, retrieved, reworked and reused by multiple individuals and typically involves the use of multiple knowledge management tools, knowledge scattered across disparate sources and implicit “know-how”. Acquiring, accessing, maintaining, sharing, reconciling and reusing knowledge in its various forms are particular challenges in the call center domain where the knowledge needed is complex and constantly changing made worse by short-term knowledge workers. The approach suggested allows knowledge, in the form of rules, to be incrementally acquired as the problem arises, in the form of cases, as part of the daily routine. Using the approach, knowledge workers are able to collaboratively and incrementally capture and maintain the heuristics they use daily for trouble-shooting. Further the system is designed to integrate to a wide variety of information and knowledge sources including legacy systems, recognizing the investment and value of such sources and minimizing the need to duplicate existing resources. This paper reports experiences and issues with knowledge management systems in the call center environment. A case study conducted during 2003-2006 is presented which describes how users found the incumbent systems and a prototype knowledge management system embodying the above approach.

scholarly journals Cooperative and Collaborative Knowledge Management, so how we should manage the most important resource of the organization − case study

2019 ◽  
Vol 66 ◽  
pp. 01034
Author(s):  
Marta du Vall ◽  
Marta Majorek
Keyword(s):  
Qualitative Research ◽  
Knowledge Management ◽  
Intellectual Capital ◽  
Role Models ◽  
Management Systems ◽  
Collaborative Knowledge Management ◽  
Contemporary Management ◽  
Definition Of ◽  
Collaborative Knowledge

The aim of the study is to analyze contemporary management systems and knowledge sharing, based on the analysis of existing materials and qualitative research − case studies. First it was necessary to solve dictionary concerns. In many languages, the words cooperation and collaboration are usually used as synonyms, and in some countries, collaborations are often pejoratively associated, so it is necessary to analyze the existing materials and present an adequate and precise definition of the title concepts. Then, the authors focused on a practical approach to working with intellectual capital throughout the organization and presented examples that can serve as role models.

Enabling Intelligence in Web-Based Collaborative Knowledge Management System

2013 ◽  
pp. 63-82
Author(s):  
Krissada Maleewong ◽  
Chutiporn Anutariya ◽  
Vilas Wuwongse
Keyword(s):  
Knowledge Management ◽  
Knowledge Creation ◽  
Management System ◽  
Knowledge Management System ◽  
Web Based ◽  
Creation Process ◽  
Relevant Term ◽  
Collaborative Knowledge Management ◽  
Knowledge Representation Language ◽  
Collaborative Knowledge

This paper presents an approach to enhance various intelligent services of a Web-based collaborative knowledge management system. The proposed approach applies the two widely-used argumentation technologies, namely IBIS and Toulmin’s argumentation schemes, to structurally capture the deliberation and collaboration occurred during the consensual knowledge creation process. It employs RDF and OWL as its underlying knowledge representation language with well-defined semantics and reasoning mechanisms. Users can easily create knowledge using a simple corresponding graphical notation with machine-processable semantics. Derivation of implicit knowledge, similar concept discovery, as well as semantic search, are also enabled. In addition, the proposed approach incorporates the term suggestion function for assisting users in the knowledge creation process by computing the relevance score for each relevant term, and presenting the most relevant terms to users for possible term reusing or equivalence concepts mapping. To ensure the knowledge consistency, a logical mechanism for validating conflicting arguments and contradicting concepts is also developed. Founded on the proposed approach, a Web-based system, namely ciSAM, is implemented and available for public usage.

Collaborative knowledge management for corporate ecological responsibility

2019 ◽  
Vol 53 (3) ◽  
pp. 304-317
Author(s):  
Weiwei Guo
Keyword(s):  
Knowledge Management ◽  
Simulation Analysis ◽  
Replicator Dynamics ◽  
Evolutionary Game ◽  
Evolutionary Strategy ◽  
Content Type ◽  
Ecological Responsibility ◽  
Collaborative Knowledge Management ◽  
Collaborative Knowledge ◽  
Selection Of

Purpose Knowledge has become the basis of enhancing the core competitiveness of enterprises in this era of knowledge-driven economies. Collaborative knowledge management not only realizes the real-time exchange and communication of knowledge among different enterprises, but also facilitates the collaboration and integration of knowledge. Collaborative knowledge management has been successfully applied to different fields. To address the poor ecological responsibility of enterprises, the purpose of this paper is to introduce the concept of collaborative knowledge management in this research to determine if the evolution of the decision-making process in collaborative knowledge management is involved in corporate ecological responsibility (CER). Design/methodology/approach This research established an evolutionary game model of collaborative knowledge management for CER. The behavioral, evolutionary law and stable behavioral, evolutionary strategy of the participants was identified according to the replicator dynamics equation. Simulation analysis was conducted using MATLAB software. Findings Research results demonstrated that, first, the strategic selection of firms is influenced by cost and interest coefficients. Second, the strategy, selection of enterprises, is related to the common benefits of enterprise cooperation. Third, during the systematic evolution and stabilization of strategies, enterprises adopt the same knowledge strategies. Originality/value On the basis of the research findings, policy suggestions were proposed to encourage enterprises to implement collaborative knowledge management strategies in ecological responsibility.

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