scholarly journals Cooperative and Collaborative Knowledge Management, so how we should manage the most important resource of the organization − case study

2019 ◽  
Vol 66 ◽  
pp. 01034
Author(s):  
Marta du Vall ◽  
Marta Majorek
Keyword(s):  
Qualitative Research ◽  
Knowledge Management ◽  
Intellectual Capital ◽  
Role Models ◽  
Management Systems ◽  
Collaborative Knowledge Management ◽  
Contemporary Management ◽  
Definition Of ◽  
Collaborative Knowledge

The aim of the study is to analyze contemporary management systems and knowledge sharing, based on the analysis of existing materials and qualitative research − case studies. First it was necessary to solve dictionary concerns. In many languages, the words cooperation and collaboration are usually used as synonyms, and in some countries, collaborations are often pejoratively associated, so it is necessary to analyze the existing materials and present an adequate and precise definition of the title concepts. Then, the authors focused on a practical approach to working with intellectual capital throughout the organization and presented examples that can serve as role models.

Collaborative Knowledge Management Systems for Learning Organisations

2005 ◽  
Vol 04 (04) ◽  
pp. 237-245 ◽  
Author(s):  
Rusli Abdullah ◽  
Shamsul Sahibudin ◽  
Rose Alinda Alias ◽  
Mohd Hasan Selamat
Keyword(s):  
Knowledge Management ◽  
Return On Investment ◽  
Knowledge Management System ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Knowledge Repositories ◽  
Knowledge Environment ◽  
Collaborative Knowledge Management ◽  
Increase Productivity ◽  
Collaborative Knowledge

A knowledge management system (KMS) is a concept that can be used for creating knowledge repositories, improving knowledge access and sharing as well as communicating through collaboration, enhancing the knowledge environment and managing knowledge as an asset for an institution or organisation. In this paper, we propose a collaborative KMS framework for learning organisations (LOs) and discuss components in the framework that will help organisations to increase productivity and quality as well as to gain return on investment from a KMS. These components are KMS functionality, architecture, taxonomy, psychological, sociocultural and audit.

Collaborative Knowledge Management in the Call Center

2010 ◽  
pp. 78-92
Author(s):  
Debbie Richards
Keyword(s):  
Knowledge Management ◽  
Call Center ◽  
Knowledge Workers ◽  
Daily Routine ◽  
Management Tools ◽  
Problems And Solutions ◽  
Collaborative Knowledge Management ◽  
General Goals ◽  
Collaborative Knowledge

Collaboration is fundamental to the goals and success of knowledge management (KM) initiatives aimed at supporting decision making and problem solving. Yet many KM approaches and systems do not provide explicit mechanisms which allow knowledge to be collaboratively built up, validated and reconciled so that the more general goals of knowledge sharing and reuse can be achieved. In domains such as the call center, problems and solutions need to be created, retrieved, reworked and reused by multiple individuals and typically involves the use of multiple knowledge management tools, knowledge scattered across disparate sources and implicit “know-how”. Acquiring, accessing, maintaining, sharing, reconciling and reusing knowledge in its various forms are particular challenges in the call center domain where the knowledge needed is complex and constantly changing made worse by short-term knowledge workers. The approach suggested allows knowledge, in the form of rules, to be incrementally acquired as the problem arises, in the form of cases, as part of the daily routine. Using the approach, knowledge workers are able to collaboratively and incrementally capture and maintain the heuristics they use daily for trouble-shooting. Further the system is designed to integrate to a wide variety of information and knowledge sources including legacy systems, recognizing the investment and value of such sources and minimizing the need to duplicate existing resources. This paper reports experiences and issues with knowledge management systems in the call center environment. A case study conducted during 2003-2006 is presented which describes how users found the incumbent systems and a prototype knowledge management system embodying the above approach.

Relationship Among the Dimensions of Knowledge Management from the Viewpoint of Social Capital Based on Interpretive Structural Modelling (A Case Study)

2015 ◽  
Vol 14 (03) ◽  
pp. 1550024 ◽  
Author(s):  
Houshang Taghizadeh ◽  
Abdolhossein Shokri
Keyword(s):  
Social Capital ◽  
Knowledge Management ◽  
Intellectual Capital ◽  
Decision Makers ◽  
Statistical Population ◽  
Leadership And Management ◽  
The Social ◽  
Social Capital Perspective ◽  
Internal Relationships

The main purpose of the present research is to identify the internal relationships among the dimensions of knowledge management from the viewpoint of social capital. The statistical population includes 50 Professors and experts in the field, who have been defined as connoisseurs. The data have been collected through the use of the researcher-designed questionnaire. The validity of the questionnaire was confirmed by content validity, and its reliability was determined by test–retest method. The results indicate that the dimensions of knowledge management, from the social capital perspective, have relatively strong, reciprocal systemic relations with each other. Among the dimensions of knowledge management studied in the research, the "leadership and management" dimension has been identified as the strongest dimension from the viewpoint of leading power, and the "intellectual capital" has been recognised as having the highest rate of dependence on the other dimensions of knowledge management regarding the social capital of knowledge management. The results obtained from the identification and evaluation of the systematic relations can be used as a guide by managers and decision-makers in designing strategic programs concerning knowledge management within the organisation while having social capital in mind.

Application of QRIS as Digital Payment in The Tourism Industry During A Pandemic: A Focus Group Discussion (Case Study of Alun-Alun Kidul Yogyakarta)

2021 ◽  
Vol 1 (3) ◽  
pp. 434-438
Author(s):  
Ardito Bhinadi ◽  
Wilis Kaswidjanti ◽  
Hari Kusuma Satria Negara ◽  
Hasan Mastrisiswadi
Keyword(s):  
Qualitative Research ◽  
Focus Group ◽  
Focus Group Discussion ◽  
Financial Management ◽  
Group Discussion ◽  
Mobile Services ◽  
Tourism Industry ◽  
Alternative Solution ◽  
Management Systems

The pandemic has changed people's habits or people's behavior in non-cash transactions using digital wallets or e-wallets to reduce the risk of being infected with the coronavirus, one of which is by using QRIS. However, we have not often encountered the use of digital payment technology through QRIS in tourism locations. One of them is the South Square of Yogyakarta. This research is qualitative research using the Focus group discussion method. In this study, the number of participants in this FGD was ten people from the team, ISEI, and tourism industry players in Alun-Alun Kidul Yogyakarta. Based on the results of the research that has been done, the first conclusion is that the use of QRIS in Alun-Alun Kidul Yogyakarta is still minimal, even though 80% have received the code, but only 30% have activated it, and who use it no more than 2%. Some several obstacles and challenges cause this, including the low number of visitors, regulations that are not required, and the mindset of traders who still use traditional financial management systems. The alternative solution offered is QRIS activation for tourism industry players who have not yet performed and provided mobile services from BPD.

Enabling Intelligence in Web-Based Collaborative Knowledge Management System

2013 ◽  
pp. 63-82
Author(s):  
Krissada Maleewong ◽  
Chutiporn Anutariya ◽  
Vilas Wuwongse
Keyword(s):  
Knowledge Management ◽  
Knowledge Creation ◽  
Management System ◽  
Knowledge Management System ◽  
Web Based ◽  
Creation Process ◽  
Relevant Term ◽  
Collaborative Knowledge Management ◽  
Knowledge Representation Language ◽  
Collaborative Knowledge

This paper presents an approach to enhance various intelligent services of a Web-based collaborative knowledge management system. The proposed approach applies the two widely-used argumentation technologies, namely IBIS and Toulmin’s argumentation schemes, to structurally capture the deliberation and collaboration occurred during the consensual knowledge creation process. It employs RDF and OWL as its underlying knowledge representation language with well-defined semantics and reasoning mechanisms. Users can easily create knowledge using a simple corresponding graphical notation with machine-processable semantics. Derivation of implicit knowledge, similar concept discovery, as well as semantic search, are also enabled. In addition, the proposed approach incorporates the term suggestion function for assisting users in the knowledge creation process by computing the relevance score for each relevant term, and presenting the most relevant terms to users for possible term reusing or equivalence concepts mapping. To ensure the knowledge consistency, a logical mechanism for validating conflicting arguments and contradicting concepts is also developed. Founded on the proposed approach, a Web-based system, namely ciSAM, is implemented and available for public usage.

Developing and Maintaining Knowledge Management Systems for Dynamic, Complex Domains

2011 ◽  
pp. 203-229 ◽  
Author(s):  
Lisa J. Burnell ◽  
John W. Priest ◽  
John R. Durrett
Keyword(s):  
Knowledge Management ◽  
Business Processes ◽  
Systems Development ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Agent Architectures ◽  
Knowledge Resources ◽  
Knowledge Based ◽  
Development Processes

An effective knowledge-based organization is one that correctly captures, shares, applies and maintains its knowledge resources to achieve its goals. Knowledge Management Systems (KMS) enable such resources and business processes to be automated and are especially important for environments with dynamic and complex domains. This chapter discusses the appropriate tools, methods, architectural issues and development processes for KMS, including the application of Organizational Theory, knowledge-representation methods and agent architectures. Details for systems development of KMS are provided and illustrated with a case study from the domain of university advising.

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