Measuring public service quality: Revisiting residential location choice using emergy synthesis of local governments in Pennsylvania

Cities ◽  
2020 ◽  
Vol 102 ◽  
pp. 102753
Author(s):  
Jae Min Lee ◽  
William W. Braham
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Local Governments ◽  
Location Choice ◽  
Residential Location ◽  
Residential Location Choice ◽  
Emergy Synthesis

ANALYSIS OF COMMUTE CHARATERISTICS AND RESIDENTIAL LOCATION CHOICE OF IIUM GOMBAK CAMPUS EMPLOYEES OF MALAYSIA

2010 ◽  
Vol 8 ◽  
Author(s):  
Mohammad Abdul Mohit ◽  
Mootaz Munjid Mustafa
Keyword(s):  
Urban Areas ◽  
Location Choice ◽  
Residential Location ◽  
Higher Learning ◽  
Kuala Lumpur ◽  
Residential Location Choice ◽  
North West ◽  
The North ◽  
Residential Characteristics ◽  
Learning Institutions

Higher learning institutions, particularly uni versities, are important nodes which can help in decentralizing the monocentric stigma of urban areas by encouraging employment and housing growth in metropolitan areas. The case study Gombak Campus of international Islamic University Malaysia (IIUM), located 15 kilometres to the north-west of Kuala Lumpur City, is currently an employment node in the Klang Valley region. Being a node of employment, it is expected to generate residential development in the vicinity of its location by supporting the determining two fac tors of residential location - commuting cost and rent. Although there are certain truths that rent and commute cost are important determinants in households' residential location, other factors also influence residential location decision making. This paper, therefore, attempts to identify an array of factors and the extent to which these factors influence commute and residential attributes of the employees of IIUM Gombak Campus. Findings of this study reveal that there is a significant relationship between commute behaviour and residential characteristics and a number of other factors nonnally overlooked by the mainstream residential location choice models.

scholarly journals Does the accessibility measure influence the results of residential location choice modelling?

2018 ◽  
Vol 47 (3) ◽  
pp. 1147-1176 ◽  
Author(s):  
Ioannis Baraklianos ◽  
Louafi Bouzouina ◽  
Patrick Bonnel ◽  
Hind Aissaoui
Keyword(s):  
Location Choice ◽  
Residential Location ◽  
Choice Modelling ◽  
Residential Location Choice ◽  
Accessibility Measure

scholarly journals An Empirical Study of E-Service Quality and User Satisfaction of Public Service Centers in China

2018 ◽  
Vol 5 (3) ◽  
pp. 43-59 ◽  
Author(s):  
Chenghan Ming ◽  
Tao Chen ◽  
Qi Ai
Keyword(s):  
Service Quality ◽  
Public Service ◽  
User Satisfaction ◽  
Local Governments ◽  
Information Quality ◽  
System Quality ◽  
Quality Model ◽  
Citizen Satisfaction ◽  
Set Up ◽  
The Impact

This article describes how as part of the reform of the administrative system of China, most local governments have set up public service centers; meanwhile, ICT (Information and Communication Technology) has been commonly applied to make e-services more convenient, efficient and transparent. However, the existing studies in the Chinese context are mostly qualitative and the relationship between service quality and citizen satisfaction has not been tested. This article adopted the D&M model to develop an e-service quality model and tested the impact of service quality on citizen satisfaction. A survey was conducted and 364 valid questionnaires were analyzed. The results showed that the data fit the model well. Most of the hypotheses formulated in this article was proven. Additionally, an important finding was that the impact of service quality on specific satisfaction is stronger than that of information quality and system quality, which indicates that face-to-face services cannot simply be substituted by electronic systems. Both the theoretical and practical implications of the findings were discussed.

Sign in / Sign up

Export Citation Format

Share Document