Measuring Service Quality of the Light Rail Public Transportation: A Case Study on Eskisehir in Turkey

2021 ◽  
Author(s):  
Veysel Yilmaz ◽  
Erkan Ari ◽  
Yasin Emre Oğuz
Keyword(s):  
Service Quality ◽  
Public Transportation ◽  
Light Rail

scholarly journals Evaluation of performance and service quality of Trans Bandung Raya Bus (case study: route of Elang Terminal – Jatinangor Terminal)

2018 ◽  
Vol 181 ◽  
pp. 06005
Author(s):  
Antono Damayanto ◽  
Faizal Kenedi ◽  
Bagea R. Yogatama
Keyword(s):  
Service Quality ◽  
Public Transportation ◽  
Performance Standards ◽  
Bus Rapid Transit ◽  
Director General ◽  
Quality Factors ◽  
Evaluation Of Performance ◽  
The Right

Land transportation needs are increasing. One of the problems is the uncontrolled number of private vehicles. Buses as public transportation become the right choice to overcome the problem. Bus rapid transit is a fast, convenient, secure and punctual. The research purpose is to know the performance of Trans Bandung Raya Bus (TBRB) based on the policy of Director General of Land Transportation Decision No.SK.687/AJ.206/DRJD/2002 and to analyze the service quality factors of TBRB. The method of service quality assessment is Importance Performance Analysis. The research showed that the total value of TBRB's performance is 23 and based on the performance standards of the Director General of Land Transportation Decision is the "Good" category. The value of TBRB service quality (2.63) is smaller than the expected value (3.31) which means that TBRB have to keep improving their performance. The service quality variables that need to be improved are Empathy and Assurance.

Analysis of Public Transportation Competitiveness Based on Potential Passenger Travel Intentions: Case Study in Shanghai, China

2019 ◽  
Vol 2673 (4) ◽  
pp. 823-832 ◽  
Author(s):  
Linbo Li ◽  
Mengfei Cao ◽  
Yufang Bai ◽  
Ziqi Song
Keyword(s):  
Service Quality ◽  
Public Transportation ◽  
Development Policy ◽  
Influence Factors ◽  
Passenger Travel ◽  
The Difference ◽  
The Cost ◽  
Car Travel

The primary goal of this paper is to identify the influence factors of public transportation (PT) competitiveness as related to potential passengers through an analysis of travel intentions. The logistic regression model is utilized to analyze PT travel intentions of people who commute daily by car in Shanghai, China. Through comparing the service quality of PT and of car from five aspects (i.e., comfort, timeliness, reliability, economics, and safety), the significant influence factors are identified. The results reveal that the difference in service quality between PT travel and car travel is insignificant for safety and convenience, while comfort, reliability, and economics matter most to the willingness to travel via PT. In addition, increasing the cost of car travel and improving the service quality of PT are both helpful in attracting car users to switch travel mode and enhancing PT competitiveness. The findings and suggestions will provide support to decisions in PT development policy making.

scholarly journals Quality Assessment of the Services Delivered by a Court, Based on the Perceptions of Users, Magistrates, and Court Officials

2021 ◽  
Vol 13 (2) ◽  
pp. 504
Author(s):  
Patrícia Moura e Sá ◽  
Maria João Rosa ◽  
Gonçalo Santinha ◽  
Cátia Valente
Keyword(s):  
Service Quality ◽  
Service Providers ◽  
Service Performance ◽  
Technological Equipment ◽  
Perceived Service Quality ◽  
Positive View ◽  
Depth Interview

This paper aims to measure the quality of the services delivered by a court by assessing the satisfaction of court users and service providers, i.e., magistrates and court officials. For that purpose, a case study was carried out and data were collected by means of a questionnaire based on the SERVPERF instrument, in which perceived service quality is measured, considering court users, magistrates, and court officials’ perceptions of post-service performance. One hundred and fifty-eight questionnaires were successfully returned. An in-depth interview was later conducted to the court administrator to gain a richer understanding of the results achieved and ask follow-up questions. Overall, findings revealed that court users, magistrates, and court officials clearly have a positive view of the services provided, although improvement is needed, particularly in the court’s facilities and technological equipment. The current research sheds some light on the potentialities and difficulties of assessing service quality in the judiciary and contributes to the validation of the SERVPERF instrument in this context.

scholarly journals Study on the Difficulties of Building a Service-oriented Government——A Case Study on the Satisfaction of Public Service Quality of Guizhou Province in 2019

2021 ◽  
Vol 235 ◽  
pp. 02031
Author(s):  
Siyue Liu
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Guizhou Province ◽  
The Public ◽  
Key Points ◽  
Steady Improvement ◽  
Service Oriented ◽  
Speed Up

This paper explores the difficulties of building a service-oriented government by taking the evaluation results of public service satisfaction of Guizhou province in 2019 as an example. This paper finds that building a service-oriented government is the process of improving the quality of public service in an all-round way. With the steady improvement of the public service quality in China, the public’s expectation of the public service quality has been improved by changing from the original “yes or no” to the current “good or not”. In order to speed up the construction of service-oriented government, government departments should pay attention to the change of public demand and take the comfort, richness and transparency of public service as the key points of quality improvement.

scholarly journals An Analysis of Consumer Behaviors in Choosing Public Transportation

2021 ◽  
Vol 9 (2) ◽  
pp. 17-26
Author(s):  
Hadhori Nurhasan ◽  
Utomo Putro
Keyword(s):  
Quality Of Service ◽  
Local Government ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Public Interest ◽  
Public Transportation ◽  
Consumer Behaviors ◽  
A Company

Various efforts have been done to overcome or at least reduce the severe congestion in Jakarta. For this reason, the local government continues to carry out various strategies. And PT TransJakarta as a company under the auspices of the local government that manages several modes of transportation, also has a big role in overcoming congestion in Jakarta. One of them is by launching several public transportations so that many people will switch to use public transportation. Recently, Transjakarta launched a microbus type public transportation called Mikrotrans. To make it works, TransJakarta must be able to attract public interest to use microtrans. For this reason, a special strategies are needed to attract customers. One of the most important aspects is by controlling the quality of the service in order to make customer satisfied. Several aspects of microtrans service quality are investigated which have major influences on increasing customer satisfaction. And the results show that in general the quality of service at Mikrotrans is quite good. The result shows that the variables of service quality in mikrotrans are good enough in the customer although it still requires evaluation or improvement in several aspects.

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