Aims:
Adoption analysis of E- government services factors.
Background:
The role of Electronic governance to facilitate its citizens using information and communication technology (ICT). To achieve this, every government activities/ procedures are transforming to electronic medium with the help of websites, mobile applications, government social media accounts and establishing common service center for rural part of country. But it is matter to assess the satisfaction level of electronic services launched by government. If the satisfaction level is high then adoption of government services would be high.
Objective:
This paper suggest an attributes which are required for adoption of E-government services to achieve the satisfaction level high.
Method:
A survey is collected on the proposed attributes in the paper. A fuzzy conjoint model is applied to find out the best attribute using turksen and wllson's method, biswas approach, wang approachresult.
Results:
Shows that Turksen and Willson’s method of conjoint analysis for ranking government E-services is reliable.
Conclusion:
Result shows that 62.5% are satisfied with services, 25% are dissatisfied and 12.5% are neutral with respected to e-government services Government has established common service center for smart governance for rural part of country. It has been identified that people are satisfied with common service centre as it achieves highest ranking. It is required that people should be satisfy with the customized government portals and mobile application with multilingual support. Result also shows that people are dissatisfy with the standardization of polices and IT laws and self guided services.
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