scholarly journals A firm-industry analysis of services versus manufacturing

2022 ◽  
Vol 28 (1) ◽  
pp. 100181
Author(s):  
Esteban Fernández ◽  
Vicente López-López ◽  
Carlos M. Jardón ◽  
Susana Iglesias-Antelo
Keyword(s):  
2015 ◽  
Vol 4 (0) ◽  
pp. 9781780402802-9781780402802 ◽  
Author(s):  
P. Lens ◽  
L. Hulshoff Pol ◽  
P. Wilderer ◽  
T. Asano

Author(s):  
Jan Jakub Szczygielski ◽  
Ailie Charteris ◽  
Princess Rutendo Bwanya ◽  
Janusz Brzeszczyński

Author(s):  
Jifei Wu ◽  
Xiangyun Zhang ◽  
Yimin Zhu ◽  
Grace Fang Yu-Buck

The purpose of this study was to examine the effect of the COVID-19 pandemic on customer–robot engagement in the Chinese hospitality industry. Analysis of a sample of 589 customers using service robots demonstrated that the perceived risk of COVID-19 has a positive influence on customer–robot engagement. The positive effect is mediated by social distancing and moderated by attitudes towards risk. Specifically, the mediating effect of social distancing between the perceived risk of COVID-19 and customer–robot engagement is stronger for risk-avoiding (vs. risk-seeking) customers. Our results provide insights for hotels when they employ service robots to cope with the shock of COVID-19 pandemic.


2012 ◽  
Vol 5 (1) ◽  
Author(s):  
Augustine C. Arize ◽  
Brian Maruffi ◽  
John Malindretos ◽  
Krishna M. Kasibhatla ◽  
Moschos Scoullis

2016 ◽  
Vol 17 (3) ◽  
pp. 187-200 ◽  
Author(s):  
Michal Novák ◽  
Tomáš Kincl ◽  
Martin Luštický

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