The role of electronic medical records in improving the quality of health care services: Comparative study

The article defines the scientific and terminological problems of researching services in the field of services, the basic problems of the evaluation of services in health care organizations. On the basis of a systematic approach to the category of quality of medical services the article investigates patient satisfaction with the perceived quality of service, shows the role of consumer expectations in the evaluation of the perceived quality of services and finds that the requirements for the service in medical institutions are underestimated. On the basis of studies the authors identify behaviors of consumers of budgetary medical services organizations, develop a model of consumer activities, which differs from the existing ones that along with the economic component the model is complemented with communication components. The approbation of the authors´ model for health care services shows a characteristic pattern of consumer activity of budgetary organizations. The article highlights the factors of subjective judgment of health care consumers in assessing perceived quality. Based on the study of patient satisfaction the authors develop a hierarchical model of the perceived quality of health services, as well as the place of services defined in the model.

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Understanding Satisfaction with Health care Services among Congolese Refugees in Bujumbura, Burundi

10.21203/rs.3.rs-779129/v1 ◽

2021 ◽

Author(s):

Nadine Misago ◽

Desire Habonimana ◽

Ann Alero Roberts ◽

Patrick Bitangumutwenzi

Keyword(s):

Health Care ◽

Quality Of Health Care ◽

Health Care Services ◽

Care Needs ◽

Cross Sectional Survey ◽

Quality Health Care ◽

Cross Sectional ◽

Factors Affecting ◽

Care Services

Abstract Background3502 Congolese refugees based in Bujumbura possess the United Nations Higher Commissioner for Refugees (UNHCR) health insurance covering primary health care needs offered by CMC SOLIS clinic. This study sought to assess the quality of health care services received by Congolese refugees and determine factors affecting satisfaction. MethodsA cross-sectional survey was conducted on 400 refugees visiting CMC SOLIS for health care from June to August 2018. A questionnaire based on SERQUAL tool composed of five health quality dimensions was used to collect data on reliability, tangibility, assurance, responsiveness, and empathy. Logistic models were used to determine factors affecting satisfaction. ResultsOverall, 43% of refugees reported satisfaction with health care services. Age and gender significantly determined overall satisfaction. Other determinants such as education did not have significant effects. ConclusionsOverall, results from this study claim that CMC SOLIS does not offer quality health care services to Congolese refugees living in Bujumbura. Most importantly, the quality of health care services worsened with an increasing age as older ages were associated with less likelihood of satisfaction. Also, health care services offered to females seem to be deficient. Trial registration: N/A

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Improving the Quality of Health Care Services in Health Centers and Hospitals

Eurasian Journal of Analytical Chemistry ◽

10.29333/ejac/82930 ◽

2018 ◽

Vol 13 (2) ◽

Author(s):

Seyed Mehdi Mousavi Davoudi

Keyword(s):

Health Care ◽

Quality Of Health Care ◽

Health Care Services ◽

Health Centers ◽

Care Services

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Health care worker’s perception about the quality of health care at the outpatient department in Mwananyamala Hospital in Dar es Salaam, Tanzania

Tanzania Journal of Health Research ◽

10.4314/thrb.v18i1.5 ◽

2015 ◽

Vol 18 (1) ◽

Author(s):

Kudra Khamis ◽

Bernard Njau

Keyword(s):

Health Care ◽

Quality Of Health Care ◽

Health Care Workers ◽

Health Care Services ◽

Intrinsic Factors ◽

Staffing Levels ◽

Care Services ◽

Care Workers ◽

Physical Infrastructure

Background: Quality of care is a complex issue influenced by many factors. It is fundamental in assessing health care delivery in health facilities in developing countries. Health care workers’ perceptions help policy makers and planners to identify bottlenecks in the system to improve utilisation and sustainability of health care services in the population. The objective of this study was to explore health care workers’ perception about the quality of health care delivered at the outpatient department in Mwananyamala Hospital in Dar es Salaam, Tanzania. Methods: A cross-sectional qualitative study was conducted from April to May 2013. Results: Health care workers’ mentioned extrinsic as well as intrinsic factors, which may influence the quality of health care services. Extrinsic factors included poor physical infrastructure, unavailability of medical equipment and/or essential drugs and poor staffing levels. Intrinsic factors mentioned were motivation for health care workers and workplace training opportunities.Conclusion: Multiple factors influencing perceived quality of health care Mwananyamala hospital have been identified to include physical infrastructure, availability of medical equipment and essential medicines, staffing levels, remuneration and promotion.

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