An object-oriented analysis method for customer relationship management information systems

2004 ◽  
Vol 46 (7) ◽  
pp. 433-443 ◽  
Author(s):  
Jyhjong Lin ◽  
Ming-Chang Lee
Keyword(s):  
Information Systems ◽  
Customer Relationship Management ◽  
Management Information Systems ◽  
Relationship Management ◽  
Object Oriented ◽  
Customer Relationship ◽  
Analysis Method ◽  
Management Information ◽  
Object Oriented Analysis

Using big data from Customer Relationship Management information systems to determine the client profile in the hotel sector

2018 ◽  
Vol 68 ◽  
pp. 187-197 ◽  
Author(s):  
Pilar Talón-Ballestero ◽  
Lydia González-Serrano ◽  
Cristina Soguero-Ruiz ◽  
Sergio Muñoz-Romero ◽  
José Luis Rojo-Álvarez
Keyword(s):  
Big Data ◽  
Information Systems ◽  
Customer Relationship Management ◽  
Management Information Systems ◽  
Relationship Management ◽  
Customer Relationship ◽  
Management Information ◽  
Hotel Sector

scholarly journals RANCANG BANGUN SISTEM INFORMASI CATERING BERBASIS CUSTOMER RELATIONSHIP MANAGEMENT PADA RIA CATERING

2019 ◽  
Vol 5 (2) ◽  
pp. 145
Author(s):  
Siti Monalisa
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Object Oriented ◽  
Customer Relationship ◽  
Modelling Language ◽  
Unified Modelling Language ◽  
Analysis Design ◽  
Object Oriented Analysis

Ria Catering  merupakan  salah  satu usaha daerah yang menyajikan masakan khas melayu. Dari segi produksi dibagi dalam 3 macam yaitu prasmanan, nasi kotak, kue kotak. Berdasarkan observasi yang telah dilakukan, saat ini sistem yang berjalan Ria Catering menerapkan dua metode yaitu pelanggan melakukan pemesanan makanan secara manual dan komputerisasi untuk pembuatan laporan.  Metode yang digunakan dalam perancangan dan pengembangan sistem informasi ini adalah metode Object Oriented Analysis Design (OOAD) dengan penggunaan empat Diagram Unified Modelling Language (UML).  Hasil yang diperoleh dari penelitian ini adalah sistem informasi catering berbasis Costumer Relationship Management (CRM). Sistem informasi ini nantinya dapat membantu pihak Ria Catering dalam memperoleh informasi atau data pemesanan yang dilakukan secara cepat dan mudah.

scholarly journals PERANCANGAN E-CUSTOMER RELATIONSHIP MANAGEMENT PADA PT STARSINDO LOGISTICS

2009 ◽  
Vol 3 (2) ◽  
pp. 89
Author(s):  
Nelly Nelly ◽  
Hudiarto Hudiarto ◽  
Rangga Yudhika
Keyword(s):  
Customer Service ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Object Oriented ◽  
Customer Relationship ◽  
Analysis And Design ◽  
The Status ◽  
Freight Forwarder ◽  
Freight Forwarding ◽  
Object Oriented Analysis

PT Starsindo Logistics is a company engaged in the field of freight forwarder. The company problem faced today is providing information to customers that are less precise and quick, especially on the customer’s order status information. This problem starts from the time of departure until time EMKL truck dock container freight customers enter the process. Therefore, it is necessary to use electronic Customer Service applications-Customer Relationship Management as it can make it easier to manage and control the flow of information about the status of customer orders. The research method is to follow the rules that exist in the Object Oriented Analysis and Design which has been introduced by Mathiassen. Through the website, the public is expected to easily access all information about the company and vessel schedules. Customers can also access information on schedule orders, tracking order status and transaction history that has been done. With the web-based Customer Service applications, it is expected to help companies build better relationships with customers.Keywords: e-customer relationship management, freight forwarding, object-oriented analysis and design

scholarly journals CUSTOMER RELATIONSHIP MANAGEMENT (CRM) UNTUK PRODUK APLIKASI HOTELMU BERBASIS WEBSITE

2020 ◽  
Vol 14 (1) ◽  
pp. 56
Author(s):  
Nur Alamsyah
Keyword(s):  
Information System ◽  
Information Systems ◽  
Customer Relationship Management ◽  
Unified Modeling Language ◽  
Relationship Management ◽  
Object Oriented ◽  
Process Models ◽  
Customer Relationship ◽  
Sequence Diagrams ◽  
Client Data

This research aims to build information systems Customer Relationship Management for the Hotelmu Products in managing customers data, proposals data, contracts data and invoicing data. Information systems and Customer Relationship Management are also expected to facilitate the Hotelmu customers� application to convey complaints, suggestions and criticism. This information system will be designed and built with the Prototype process models and methods of object oriented development. To describe the results of analysis by Object Oriented approach to these compilers uses Unified Modeling Language (UML), among others, Use Case diagrams, Activity diagrams, Sequence Diagrams, and Class diagrams. Then it will be built with CodeIgniter programming language and MySQL as database. Information system Customer Relationship Management (CRM), is expected to ease the controlling all Hotelmu clients effectively and efficiently. So the recapitulation process of client data, making proposals, contracts, and invoices use a special application, and the data stored in the database safely and it can be searched at any time by efficiently.�Keywords : CRM, Hotelmu, Object Oriented, Prototype

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