The role of social and intellectual capital in achieving competitive advantage through enterprise resource planning (ERP) systems

2004 ◽  
Vol 21 (4) ◽  
pp. 307-330 ◽  
Author(s):  
Cynthia A. Lengnick-Hall ◽  
Mark L. Lengnick-Hall ◽  
Sue Abdinnour-Helm
Keyword(s):  
Competitive Advantage ◽  
Enterprise Resource Planning ◽  
Intellectual Capital ◽  
Resource Planning ◽  
Erp Systems

scholarly journals The impact of perceived accounting benefits on the enterprise resource planning success: The mediating role of effective system use

2020 ◽  
Vol 10 (3) ◽  
Author(s):  
Phan Thi Bao Quyen ◽  
Nguyen Phong Nguyen
Keyword(s):  
Enterprise Resource Planning ◽  
Structural Equation ◽  
Resource Planning ◽  
Erp Systems ◽  
Mediating Role ◽  
System Use ◽  
Effective System ◽  
Enterprise Success ◽  
The Impact

In the past decades, enterprise resource planning (ERP) systems have becomeincreasingly automated, particularly for routine management accounting tasks. However, therehas been little research investigating the accounting benefits of adopting ERP systems. Thisstudy investigates the role of perceived accounting benefits in ERP success. Drawing on Juran’sprinciple of ‘fitness for use,’ this study establishes a framework that captures how perceivedaccounting benefits influence effective system use, which, in turn, enhances enterprise success.Using Partial Least Squares – Structural Equation Modelling (PLS-SEM) with survey datacollected from 120 enterprises in Vietnam that have implemented ERP, our findings providestrong support for the predicted positive effect of perceived accounting benefits on enterprisesuccess, and for the hypothesis that this relationship is fully mediated by effective system use.This study is novel for two reasons. First, it is one of the first attempts to provide empiricalevidence that effective system use and enterprise success are valuable outcomes of accountingbenefits perceived to be gained from the use of ERP systems. Second, it discovers anddemonstrates that effective system use is the most appropriate system-use concept in thepresent enterprise systems-related context, a topic that remains under discussion in theliterature.

scholarly journals The relationship between enterprise resource planning (ERP) implementation and intellectual capital under the moderating effect of organizational learning capability

2021 ◽  
Author(s):  
◽  
Quang Nguyen
Keyword(s):  
Organizational Learning ◽  
Enterprise Resource Planning ◽  
Intellectual Capital ◽  
Resource Planning ◽  
Three Dimensions ◽  
Erp Systems ◽  
Erp Implementation ◽  
Learning Capability ◽  
Product Term ◽  
Positive Effect

<p>Although Enterprise Resource Planning (ERP) systems alone are not the source of competitive advantage, they may do this indirectly through enhancing or supplementing the organization’s other strategic resources. Studies on ERP have not explicitly examined the interactions of ERP systems with other organizational capabilities to determine how investment in ERP systems can be leveraged into the creation of strategic resources of organizations.  Further, ERP systems are large and complex, and the degree to which they are implemented throughout an organization can vary – this is described as the ERP scope. The scope of ERP implementation is believed to influence the degree of its effects on an organization. Relying on the literature on ERP effects, business value of information technology (IT) and the notion that organizations are learning systems which utilize their knowledge to create value and to accumulate further knowledge, this study examines the influence of the scope of ERP implementation on a strategic resource of organizations, namely intellectual capital, under the moderating effect of organizational learning capability.  This study develops a research model to show the influence of the three dimensions of ERP implementation scope (breadth, depth, and magnitude) on intellectual capital and simultaneously the influence of organizational learning capability on these base relationships. The hypothesized relationships among variables are evaluated by a data set of 226 responses collected from manufacturing firms in Vietnam. With the support of SmartPLS version 2.0, the structural equation model is evaluated using the techniques of multiple regression analysis, and the moderation effects are analyzed using group comparison and product term approaches.  The findings provide support for the hypotheses. The three dimensions of ERP implementation show a positive impact on intellectual capital. Organizational learning capability more or less moderates the relationship between ERP implementation scope and intellectual capital. As a result of the group comparison approach for moderation analysis, firms with a low level of learning capability are likely to have no effect of ERP implementation on intellectual capital. However, in the group with a high level of learning capability the breadth and magnitude of ERP implementation have a positive effect on intellectual capital. By using the product term approach, only the magnitude of ERP implementation shows an interaction effect with organizational learning capability on intellectual capital. The breadth and depth of ERP implementation appear to have minimal interaction with organizational learning capability.  The results inform the literature on the business value of IT by demonstrating that an ERP system can become a strategic asset as its implementation has a positive effect on intellectual capital especially with the presence of a firm’s learning capability. Additionally, the research reveals another ERP effect (e.g. the effect on the intellectual capital of organizations) that complements the understanding of ERP effects that have been identified in prior studies. The findings practically contribute to managerial knowledge by showing that ERP implementation should not be considered in isolation, but rather organizations should build a substantial level of learning capability to fully obtain the positive effect of ERP implementation on intellectual capital.</p>

scholarly journals The Role of Enterprise Resource Planning Systems ERP in Improving Customer Relationship Management CRM: An Empirical Study of Safeway Company of Jordan

2018 ◽  
Vol 13 (8) ◽  
pp. 86 ◽  
Author(s):  
Nader Aljawarneh ◽  
Ziyad Saleh Alomari
Keyword(s):  
Customer Relationship Management ◽  
Enterprise Resource Planning ◽  
Relationship Management ◽  
Resource Planning ◽  
Customer Relationship ◽  
Erp Systems ◽  
Enterprise Resource Planning Systems ◽  
Effective Role ◽  
Descriptive Approach

The study aim is identifying the role of ERP systems in improving CRM at Safeway Company of Jordan. Employees (No. 210) at Safeway-Jordan were recruited in the study. The researcher adopted a diagnostic descriptive approach, and constructed two tests to measure; the ERP systems and CRM in Safeway-Jordan. The correlation between ERP systems and CRM at Safeway from employee’s perspective was statistically significant. Considering the aforementioned findings, the study recommended that Safeway and other enterprises to use ERP systems and to implement them in prompting CRM for their effective role in improving CRM; it also recommends carefulness inhiring vendors and sales representatives.

scholarly journals The relationship between enterprise resource planning (ERP) implementation and intellectual capital under the moderating effect of organizational learning capability

2021 ◽  
Author(s):  
◽  
Quang Nguyen
Keyword(s):  
Organizational Learning ◽  
Enterprise Resource Planning ◽  
Intellectual Capital ◽  
Resource Planning ◽  
Three Dimensions ◽  
Erp Systems ◽  
Erp Implementation ◽  
Learning Capability ◽  
Product Term ◽  
Positive Effect

<p>Although Enterprise Resource Planning (ERP) systems alone are not the source of competitive advantage, they may do this indirectly through enhancing or supplementing the organization’s other strategic resources. Studies on ERP have not explicitly examined the interactions of ERP systems with other organizational capabilities to determine how investment in ERP systems can be leveraged into the creation of strategic resources of organizations.  Further, ERP systems are large and complex, and the degree to which they are implemented throughout an organization can vary – this is described as the ERP scope. The scope of ERP implementation is believed to influence the degree of its effects on an organization. Relying on the literature on ERP effects, business value of information technology (IT) and the notion that organizations are learning systems which utilize their knowledge to create value and to accumulate further knowledge, this study examines the influence of the scope of ERP implementation on a strategic resource of organizations, namely intellectual capital, under the moderating effect of organizational learning capability.  This study develops a research model to show the influence of the three dimensions of ERP implementation scope (breadth, depth, and magnitude) on intellectual capital and simultaneously the influence of organizational learning capability on these base relationships. The hypothesized relationships among variables are evaluated by a data set of 226 responses collected from manufacturing firms in Vietnam. With the support of SmartPLS version 2.0, the structural equation model is evaluated using the techniques of multiple regression analysis, and the moderation effects are analyzed using group comparison and product term approaches.  The findings provide support for the hypotheses. The three dimensions of ERP implementation show a positive impact on intellectual capital. Organizational learning capability more or less moderates the relationship between ERP implementation scope and intellectual capital. As a result of the group comparison approach for moderation analysis, firms with a low level of learning capability are likely to have no effect of ERP implementation on intellectual capital. However, in the group with a high level of learning capability the breadth and magnitude of ERP implementation have a positive effect on intellectual capital. By using the product term approach, only the magnitude of ERP implementation shows an interaction effect with organizational learning capability on intellectual capital. The breadth and depth of ERP implementation appear to have minimal interaction with organizational learning capability.  The results inform the literature on the business value of IT by demonstrating that an ERP system can become a strategic asset as its implementation has a positive effect on intellectual capital especially with the presence of a firm’s learning capability. Additionally, the research reveals another ERP effect (e.g. the effect on the intellectual capital of organizations) that complements the understanding of ERP effects that have been identified in prior studies. The findings practically contribute to managerial knowledge by showing that ERP implementation should not be considered in isolation, but rather organizations should build a substantial level of learning capability to fully obtain the positive effect of ERP implementation on intellectual capital.</p>

scholarly journals The Impact Mechanisms of Psychological Learning Climate on Employees' Innovative Use of Information Systems

2020 ◽  
Vol 28 (2) ◽  
pp. 52-72
Author(s):  
Yuanyuan Guo ◽  
Chaoyou Wang
Keyword(s):  
Information Systems ◽  
Enterprise Resource Planning ◽  
Structural Equation ◽  
Resource Planning ◽  
Equation Modeling ◽  
Learning Climate ◽  
Erp Systems ◽  
Creative Self ◽  
The Impact

The aim of this study is to explore the impact mechanisms of psychological learning climate on employees' innovative use of information systems (IS). Using structural equation modeling, this study develops a theoretical model to investigate how the psychological learning climate affects innovative IS use by introducing individual motivational factors as mediators. The model is tested through a survey of 163 employees using enterprise resource planning (ERP) systems in China. The results suggest that psychological learning climate is positively related to innovative IS use both directly and indirectly. The indirect effect works through motivating employees' intrinsic motivation and creative self-efficiency. This study adds to the literature on IS use by identifying and examining the role of psychological learning climate as a driver of innovative IS use. The findings could provide managers with an understanding of how management can inspire employees' potential in IS innovation.

Integration of MES and ERP

2011 ◽  
pp. 2103-2106 ◽  
Author(s):  
Vladimír Modrák
Keyword(s):  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Production Equipment ◽  
Erp Systems ◽  
Material Management ◽  
Business Operations ◽  
Manufacturing Management ◽  
Manufacturing Execution Systems ◽  
Manufacturing Execution

In the present manufacturing paradigm, manufacturing execution systems (MESs) play a significant role in effective manufacturing management. Offered software solutions simultaneously close the gap between Enterprise Resource Planning (ERP) systems and production equipment control or SCADA (Supervisory Control and Data Acquisition) applications. Current ERP systems usually contain modules for material management, accounting, human resource management and all other functions that support business operations. In the past years, the role of ERP has been extended to cross-organizational coordination. Nowadays, as optimization of production activities is increasingly topical, a cooperation of ERP and MES becomes a serious concern of manufacturing managers.

Enterprise Resource Planning Systems

2010 ◽  
pp. 105-114
Author(s):  
Alok Mishra
Keyword(s):  
Information Technology ◽  
Competitive Advantage ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Erp Systems ◽  
Planning Systems ◽  
Erp System ◽  
Sustained Competitive Advantage ◽  
Enterprise Resource Planning Systems ◽  
The World

In the age of globalization, organizations all over the world are giving more significance to strategy and planning to get an edge in the competition. This chapter discusses the Enterprise Resurce Planning (ERP) systems effects and strategic perspectives in organizations. These are significant how information technology and ERP together facilitate in aligning the business in such a way so that it should lead to excellent productivity. It further explores in what ways effects of ERP system in organizations can provide sustained competitive advantage.

scholarly journals The Impact of ERP System's Usability on Enterprise Resource Planning Project Implementation Success via the Mediating Role of User Satisfaction

2017 ◽  
Vol 9 (3) ◽  
pp. 49 ◽  
Author(s):  
Eman Yassien ◽  
Raja'a Masa'deh ◽  
Monira Mufleh ◽  
Ala'aldin Alrowwad ◽  
Ra'ed Masa'deh
Keyword(s):  
Organizational Performance ◽  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Resource Planning ◽  
Project Implementation ◽  
Erp Systems ◽  
Implementation Success ◽  
Mediating Role ◽  
The Impact

Organizations in the current environment need to create and sustain their competitive advantages. ERP (Enterprise Resource Planning) solutions are considered a strong tool that helps organizations to succeed and arise. But ERP projects’ implementation has relatively low success rates in which it may affect and shake the whole organizational performance. This study searches the power of software usability to achieve ERP Project Implementation Success (ERP-PIS) considering the mediating role of user information satisfaction (UIS). A set of research's hypotheses have been constructed. This study adapts a positivism view, using the survey strategy. The questionnaires were filled by 106 managers who use ERP systems or affected by ERP systems in different organizations. The findings of the research ensure the fitness of the model, and that mediation role of user information satisfaction (UIS) in Jordan is highly visible. Also, the research shows up the strong power of usability to achieve ERP-PIS. Based on the findings, development of ERP applications would be improved by software organizations in terms of usability, and organizations need to acquire ERP applications would also improve their decisions in choosing an ERP solution.

scholarly journals How Organizational Citizenship Behavior Affects ERP Usage Performance: The Mediating Effect of Absorptive Capacity

2020 ◽  
Vol 12 (11) ◽  
pp. 4462
Author(s):  
Kee-Young Kwahk ◽  
Sung-Byung Yang ◽  
Hyunchul Ahn
Keyword(s):  
Organizational Citizenship ◽  
Absorptive Capacity ◽  
Enterprise Resource Planning ◽  
Organizational Citizenship Behavior ◽  
Resource Planning ◽  
Mediating Effect ◽  
Citizenship Behavior ◽  
Erp Systems ◽  
Mediating Role

Enterprises have implemented enterprise resource planning (ERP) systems as a strategic vehicle to gain a competitive edge. However, such ERP systems do not always guarantee successful results. While ERP systems may provide an organization with numerous benefits, they can also destroy a business if not successfully adopted, owing to enormous investment losses coupled with low business efficiency. To explore a way to reverse this situation, we examine how organizational citizenship behavior influences the successful management of ERP systems. Moreover, the mediating role of absorptive capacity in this relationship is investigated. The empirical analysis results, based on 188 surveyed organizations in Korea, reveal a partial mediating role of absorptive capacity on the relationship between organizational citizenship behavior and ERP usage performance. The findings of the study shed light on the ways of how the companies that adopt ERP systems to facilitate ERP usage and to gain business sustainability.

Enterprise Resource Planning Systems

2011 ◽  
pp. 1318-1326
Author(s):  
Alok Mishra
Keyword(s):  
Information Technology ◽  
Competitive Advantage ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Erp Systems ◽  
Planning Systems ◽  
Erp System ◽  
Sustained Competitive Advantage ◽  
Enterprise Resource Planning Systems ◽  
The World

In the age of globalization, organizations all over the world are giving more significance to strategy and planning to get an edge in the competition. This chapter discusses the Enterprise Resurce Planning (ERP) systems effects and strategic perspectives in organizations. These are significant how information technology and ERP together facilitate in aligning the business in such a way so that it should lead to excellent productivity. It further explores in what ways effects of ERP system in organizations can provide sustained competitive advantage.

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