scholarly journals How does private vehicle users perceive the public transport service quality in large metropolitan areas? A European comparison

2021 ◽  
Vol 112 ◽  
pp. 173-188
Author(s):  
Juan de Oña ◽  
Esperanza Estévez ◽  
Rocío de Oña
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Metropolitan Areas ◽  
Transport Service ◽  
The Public ◽  
European Comparison ◽  
Private Vehicle ◽  
Public Transport Service

scholarly journals An integrated grey AHP-MOORA model for ameliorating public transport service quality

2020 ◽  
Vol 12 (1) ◽  
Author(s):  
Sarbast Moslem ◽  
Yakup Çelikbilek
Keyword(s):  
Decision Making ◽  
Service Quality ◽  
Transport System ◽  
Public Transport ◽  
Transport Service ◽  
The Public ◽  
Strategic Plans ◽  
Proposed Model ◽  
Bus Transport ◽  
Public Transport Service

Abstract Introduction Public transport systems provide essential mobility service to citizens who do not have access to private cars. Public transport also plays a significant role in minimizing road congestions, air pollution, journey time and energy consumption. Public transport service quality need efficient strategic plans to be able to increase user’s satisfaction and attract non-user’s. Objectives To achieve this target, a combined model of the Analytic Hierarchy Process (AHP) with Multi Objective Optimization Method by Ratio Analysis (MOORA) based on grey optimization has been adopted, as a case study, the public bus transport system in Budapest, Hungary has been opted. Methods The weight scores of the evaluation criteria are conducted based on transport experts' assessments. When the studies in the literature are reviewed, it is observed that the success of the MOORA technique about decision making is remarkable. Also, there is not an agreed and validated grey MOORA technique in the literature. Thus, an integrated grey AHP and grey MOORA technique is proposed in this study to evaluate the public transport service quality. Grey based multi-criteria decision making methods are very useful to decrease the subjectivity of the decision makers. Results The importance of criteria has been computed by conducting grey AHP approach while the alternatives that have been preferred mostly within the certain criteria have been estimated by adopting grey MOORA method. Finally, the findings of the proposed model shed the light on “Provide new buses” as the most desired alternative for developing the service quality of public bus transport in Budapest. Conclusion The proposed model provides reliable and robust results for improving public transport service quality. The local government representatives in Budapest may use the obtained results in their future strategic plans for developing public bus transport system.

Descriptive Evaluation in the Public Transport Service—A Study About of the Satisfaction of Customers

2019 ◽  
pp. 73-82
Author(s):  
Júlio Cesar Valandro Soares ◽  
Agenor Sousa Santos Neto ◽  
Mayara Alves de Souza ◽  
Vitória Barros Brandão ◽  
Amanda Mendonça de Oliveira
Keyword(s):  
Public Transport ◽  
Transport Service ◽  
The Public ◽  
Public Transport Service

scholarly journals Evaluation of Cloud Model for Public Transport Service Quality

2019 ◽  
Vol 688 ◽  
pp. 022019
Author(s):  
Zhang Meng ◽  
Zhang Yi ◽  
Jinhui Li ◽  
Xiaomin Wang ◽  
Zhixin Wang
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Cloud Model ◽  
Transport Service ◽  
Public Transport Service

scholarly journals INDICATORS OF SERVICE QUALITY OF PUBLIC TRANSPORT / VIEŠOJO TRANSPORTO PASLAUGŲ KOKYBĖS RODIKLIAI

2018 ◽  
Vol 10 (0) ◽  
pp. 1-7
Author(s):  
Vaida Vabuolytė ◽  
Rasa Ušpalytė-Vitkūnienė
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Evaluation Process ◽  
Transport Service ◽  
Service Network ◽  
Service Demand ◽  
Wide Range ◽  
The City ◽  
Public Transport Service

This article presents the findings in the field of public transport planning, routes network optimization and service demand affecting indicators as well as analysis of public transport indicators in Klaipėda City. It investigates a wide range of approaches to the evaluation process of service quality of public transport proposed by scientists and these field practitioners and defines the most significant indicators. The article encourages discussions for further research of defined indicators of public transport service and proposes its ranking from the most significant one. Findings are suggested being used for policymakers, planners or other researchers as the base for the evaluation of public transport service network in cities, also to evaluate the quality and compare the results among transport districts within the city limits. By knowing the core of the problem of the network of public transport service, it is possible to plan the changes and improve the service quality, therefore, ridership of the system. Santrauka Šiame straipsnyje pristatyti viešojo transporto planavimui, maršrutų tinklo optimizavimui bei šios paslaugos poreikiui įtakos turintys veiksniai (rodikliai) ir taip pat viešojo transporto veiksnių (rodiklių) analizė Klaipėdos mieste. Jame nagrinėtas įvairių mokslininkų ir šios srities specialistų požiūris į viešojo transporto paslaugų kokybės vertinimą ir išskirti svarbiausi rodikliai. Straipsnyje skatinama diskusija dėl tolesnio viešojo transporto rodiklių tyrimo ir siūloma juos įvertinti pagal svarbumą. Siūloma, kad politikos formuotojai, planuotojai ar kiti tyrėjai rodiklius taikytų kaip pagrindą viešojo transporto paslaugų tinklui vertinti miestuose, taip pat įvertintų tinklo kokybę ir palygintų rezultatus tarp miesto transportinių rajonų. Nustačius viešojo transporto tinklo problemas, galima planuoti pokyčius ir pagerinti paslaugų kokybę, kartu padidinant sistemos naudojimą.

scholarly journals Expanding the Theory of Planned Behaviour to Reveal Urban Residents’ Pro-Environment Travel Behaviour

Atmosphere ◽  
2019 ◽  
Vol 10 (8) ◽  
pp. 467 ◽  
Author(s):  
Weiya Chen ◽  
Chao Cao ◽  
Xiaoping Fang ◽  
Zixuan Kang
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Theory Of Planned Behaviour ◽  
Travel Behaviour ◽  
Urban Residents ◽  
Transport Service ◽  
Planned Behaviour ◽  
Perceived Service Quality ◽  
Public Transport Service

Exploring the mechanism that influences the choice of urban public travel mode is an important policy research topic that can promote urban residents’ pro-environment travel (PET) behaviour and relieve the pressure on urban traffic and environmental problems. By expanding the theory of planned behaviour by considering the effects of the quality of public transport service and individual behaviour, this paper establishes a mixed PET behaviour model. Grounded theory is used to analyse data obtained from in-depth interviews, with the aim of determining the relationships among different attributes of the quality of public transport service and PET. An empirical examination in the form of a questionnaire was conducted in Changsha, China, to obtain the intensity and mechanism of various factors influencing pro-environment behaviour decision-making. The results reveal three new pieces of information. First, the influence of many psychological variables (except subjective norms) is consistent with the prediction results of the theory of planned behaviour (TPB), and the predictions of the model are accurate. More specifically, intention (0.535) and habit (0.354) are key factors in PET behaviour, while attitude (0.527) has the most significant effect on intention towards PET behaviour. Second, the perceived service quality of public transport has a direct and significant impact on intention towards PET behaviour. Satisfaction with public transport service quality exerts a mediating effect on perceived service quality and PET behaviour. More specifically, operation and management (0.808) and vehicle environment (0.809) have the most important influence on intention towards PET behaviour. Last but not least, the extent of the influence of PET behaviour varies based on travellers’ demographic characteristics. The driving age, income and ownership of private cars show the greatest impact. The perceived service quality of public transport and travellers’ social and economic characteristics all play roles in the psychology of travel decisions, and are associated with PET behaviour on several distinct levels. From the perspectives of passenger psychology, public transport service quality and personal attributes of passengers, this paper provides a scientific basis for decision-making in transportation systems and the formulation of traffic intervention strategies to promote voluntary public reductions in carbon-intensive travel behaviour.

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