Descriptive Evaluation in the Public Transport Service—A Study About of the Satisfaction of Customers

2019 ◽  
pp. 73-82
Author(s):  
Júlio Cesar Valandro Soares ◽  
Agenor Sousa Santos Neto ◽  
Mayara Alves de Souza ◽  
Vitória Barros Brandão ◽  
Amanda Mendonça de Oliveira
Keyword(s):  
Public Transport ◽  
Transport Service ◽  
The Public ◽  
Public Transport Service

scholarly journals Perceptions of the Public Transport Service as a Barrier to the Adoption of Public Transport: A Qualitative Study

2019 ◽  
Vol 8 (5) ◽  
pp. 150 ◽  
Author(s):  
Sara Ramos ◽  
Paula Vicente ◽  
Ana M. Passos ◽  
Patrícia Costa ◽  
Elizabeth Reis
Keyword(s):  
Qualitative Study ◽  
Public Transport ◽  
Public Transportation ◽  
Level Of Service ◽  
Transport Service ◽  
Focus Group Discussions ◽  
Group Discussions ◽  
The Public ◽  
Ethnographic Interviews ◽  
Public Transport Service

This article presents the outcomes of a qualitative study involving users of public transportation in the metropolitan area of Lisbon in order to obtain a deeper understanding of attitudes towards public transport and to explore perceptions of the public transport service. It is important to know what people think and feel about public transport so that strategies can be designed to attract people to public transport. Ethnographic interviews and focus group discussions were conducted to identify factors that potentially influence people’s perceptions and determine their satisfaction, or dissatisfaction with the public transport service. The key findings suggest that public transport usage would increase if the level of service was brought in line with users’ expectations; more specifically, there should be a better connection between inter-modal options, more compliance with timetables, and a more appropriate response to users’ needs.

scholarly journals Public Transport Knowledge Management in Local Communities

2021 ◽  
Vol 12 (6) ◽  
pp. 2204-2218
Author(s):  
Pratya Nuankaew Et al.
Keyword(s):  
Public Transport ◽  
Mobile Application ◽  
Local Communities ◽  
Transport Service ◽  
The Public ◽  
Design And Implementation ◽  
Level Of Satisfaction ◽  
High Level ◽  
Transport Problems ◽  
Public Transport Service

The purpose of this research is to construct an application prototype from the study of public transport problems in the local communities of Thailand. There are three main goals for research to be successful: (1) To study problems and situations in which communities are affected by public transport. (2) To design and standardize the management of problems and situations in which the community is affected by public transport. (3) To construct a public transport application prototype for local communities of Thailand. Population and sampling were scoped from the public transport service provider in Phayao Province, Thailand. The prototype was constructed with an Android Mobile Application. The results of the study showed that the developed application prototypes showed a high level of satisfaction (total means is equal to 3.95, S.D. is equal to 0.73) with the design and implementation of the prototype. In the future, the researcher will bring the application to the test and deployment.

scholarly journals Index of Satisfaction with Public Transport: A Fuzzy Clustering Approach

2020 ◽  
Vol 12 (22) ◽  
pp. 9759
Author(s):  
Paula Vicente ◽  
Abdul Suleman ◽  
Elizabeth Reis
Keyword(s):  
Fuzzy Clustering ◽  
Public Transport ◽  
Environmental Sustainability ◽  
User Satisfaction ◽  
Regression Tree ◽  
Global Strategy ◽  
Transport Service ◽  
Tree Model ◽  
The Public ◽  
Public Transport Service

Increasing public transport use is recognized by many countries as crucial to the pursuit of a global strategy for environmental sustainability and improving urban mobility. Understanding what users value in a public transport service is essential to carry out this strategy. Using fuzzy clustering, we developed an index that measures individual user satisfaction with the public transport service in the metropolitan area of Lisbon and subsequently identified the possible determinants of satisfaction by means of a regression tree model. The results achieved unveil a hierarchical partition of the data, highlighting the diversified level of satisfaction among public transport users that is reflected in the distribution of the index. The managerial implications of the findings for the public transport service are addressed.

Investimenti e criteri per l'assegnazione a gara delle infrastrutture: il caso dell'Interporto di Cervignano

2009 ◽  
pp. 105-124
Author(s):  
Massimo Gardina
Keyword(s):  
Public Transport ◽  
Transport Service ◽  
The Public ◽  
Procurement Method ◽  
Service Procurement ◽  
Public Transport Service

- The paper describes the role of the public investor and the criteria of assignment used for public transport service procurement, focusing on the case of the interport of Cervignano. The main point is to show that among the possible choices for procurement the choice of the international tender appears interesting and innovative. Currently, in Italy, only the company that manages the interport of Cervignano has chosen this procurement method, in a landscape of mainly in-house assignments. Use of the «competition for the market» enables the Cervignano manager to achieve the full contestability of the market during the period of concession.JEL H54

Christians and Christianity in Ammianus Marcellinus

1985 ◽  
Vol 35 (1) ◽  
pp. 186-200 ◽  
Author(s):  
E. D. Hunt
Keyword(s):  
Public Transport ◽  
Transport Service ◽  
Ammianus Marcellinus ◽  
The Public ◽  
Constantius Ii ◽  
The Many ◽  
Obituary Notice ◽  
Public Transport Service

Ammianus Marcellinus, by common consent the last great historian of Rome, rounds off his obituary notice of the emperor Constantius II (d. 361) with the following observation:The plain simplicity of Christianity he obscured by an old woman's superstition; by intricate investigation instead of seriously trying to reconcile, he stirred up very many disputes, and as these spread widely he nourished them with arguments about words; with the result that crowds of bishops rushed hither and thither by means of public mounts on their way to synods (as they call them), and while he tried to make all their worship conform to his own will, he cut the sinews of the public transport service.This is a perceptive judgement of the ecclesiastical politics of the reign of Constantius, remarkable in a pagan writer, and of exceptional significance in that it lies outside those very ‘arguments about words’ which contaminate all the Christian assessments of this emperor. Although Ammianus is unsympathetic to Constantius, he manages succinctly to grasp the basic drift of imperial policy, inherited from Constantine himself, of trying to enforce the emperor's view of doctrinal and ecclesiastical unity by the summoning of repeated episcopal councils and browbeating the bishops into agreement — thus paying lip-service to the independence of the church's judgements. To the observant outsider, this process was notable above all for the burden it placed on thecursus publicus, as the bishops went about their business around the empire now provided with officialevectiones; and Ammianus' comment finds confirmation in the letter issued by eastern bishops attending one of the many councils of Constantius' reign, that at Sardica in 343, who complained of the ‘attrition’ of the transport service caused by the imperial summons.

scholarly journals SUPPORT OF DECISION-MAKING ON ECONOMIC AND SOCIAL SUSTAINABILITY OF PUBLIC TRANSPORT

Transport ◽  
2014 ◽  
Vol 29 (1) ◽  
pp. 59-68 ◽  
Author(s):  
Jan Černý ◽  
Anna Černá ◽  
Bohdan Linda
Keyword(s):  
Decision Making ◽  
Public Transport ◽  
Economic Sustainability ◽  
Transport Service ◽  
The Public ◽  
The Social ◽  
Different Types ◽  
Accessibility Issues ◽  
The Relationship ◽  
Public Transport Service

The main purpose of the paper is to present theoretical findings suitable as a support of decision-making on economic sustainability and accessibility of public transport. Czech experience with solving this problem is taken into account. The paper focuses on the relationship between two of three pillars of public transport sustainability – social and economic. Accessibility of public transport service for the clients is considered the main feature of the social pillar. Three types of accessibility are taken into account: spatial, time and economic. Indicators of all three types are presented and their role is studied in details. The main factors influencing the indicators are described. It is shown that, usually, strengthening the social pillar is then weakening the economic one. Further, the public transport accessibility issues are discussed in the most complicated case – in the weak demand areas. Demand Responsible Transport (DRT) is presented as an efficient and effective tool in maintaining the public transport sustainable in these areas. Different types of DRT are outlined and evaluated for the purpose of deciding which one to choose.

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