Preventing Capture Through Consumer Empowerment Programs

2014 ◽  
pp. 365-396 ◽  
Author(s):  
Daniel Schwarcz
Keyword(s):  
2021 ◽  
pp. 109467052110188
Author(s):  
Joy Parkinson ◽  
Lisa Schuster ◽  
Rory Mulcahy

Unintended consequences of service are important yet infrequently examined in transformative service research. This research examines an online service community that transformed into an online third place, with consumers socializing and forming lasting relationships. Using practice-informed theory-building and an abductive reasoning approach, findings are presented from both manual and automated coding of three qualitative data sets that form the basis of a case study examining an online weight management service forum. Extending beyond current conceptualizations of the third place, this study is the first to propose a framework delineating online third place characteristics and their impact on consumers’ eudaimonic (the capacity for self-realization) and hedonic (attainment of pleasure and avoidance of pain) well-being. Findings show that in the absence of a physical or virtual servicescape, social factors including social density, equity, and personalization are key to constructing an online third place that supports well-being through building social connections and enjoyment. The new framework provides guidance for service managers to transform their online service communities into online third places to support consumer well-being and to identify and manage potential unintended consequences, for example, by ensuring segmentation of the community based on consumer groups’ shared interests and consumer empowerment through participation.


2016 ◽  
Vol 47 (2) ◽  
pp. 145-171 ◽  
Author(s):  
Xaq Frohlich

This article traces the history of the US FDA regulation of nutrition labeling, identifying an ‘informational turn’ in the evolving politics of food, diet and health in America. Before nutrition labeling was introduced, regulators actively sought to segregate food markets from drug markets by largely prohibiting health information on food labels, believing such information would ‘confuse’ the ordinary food consumer. Nutrition labeling’s emergence, first in the 1970s as consumer empowerment and then later in the 1990s as a solution to information overload, reflected the belief that it was better to manage markets indirectly through consumer information than directly through command-and-control regulatory architecture. By studying product labels as ‘information infrastructure’, rather than a ‘knowledge fix’, the article shows how labels are situated at the center of a legally constructed terrain of inter-textual references, both educational and promotional, that reflects a mix of market pragmatism and evolving legal thought about mass versus niche markets. A change to the label reaches out across a wide informational environment representing food and has direct material consequences for how food is produced, distributed, and consumed. One legacy of this informational turn has been an increasing focus by policymakers, industry, and arguably consumers on the politics of information in place of the politics of the food itself.


2020 ◽  
Author(s):  
MA Mandlik ◽  
Djavlonbek Kadirov

Copyright © 2018 Inderscience Enterprises Ltd. The purpose of this paper is to advocate reorientation of current managerial practices in the light of growing reliance on Big Data strategies by contemporary firms, to make them more consumer-centric in nature. Big data strategies by their very nature and modalities lead to heightened levels of information asymmetry which by default have the capacity to disempower the very user that contributes towards the data driven insights. The fundamental driver for writing this paper is not to criticise big data strategies per se, but to suggest; it is merely a tool which can be equally used for consumer entrapment, as well as consumer empowerment. This paper wishes to contribute to the intellectual debate among academics, policy maker, and practitioners alike; en-route for a type of big data-driven managerial orientation that balances the consumers’ right to market-based transparency, and the enterprise’s need for economic viability.


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