scholarly journals SUSTAINABILITY THROUGH THE DIGITALIZATION: EXPLORING POTENTIALS AND DESIGNING VALUE CO-CREATION ARCHITECTURES FOR PRODUCT-SERVICE-SYSTEMS

2021 ◽  
Vol 1 ◽  
pp. 2871-2880
Author(s):  
Michel Scholtysik ◽  
Jannik Reinhold ◽  
Christian Koldewey ◽  
Roman Dumitrescu
Keyword(s):  
Value Creation ◽  
Manufacturing Industry ◽  
Social Issues ◽  
Positive Impact ◽  
Digital Technologies ◽  
Service Systems ◽  
Product Service ◽  
Product Service Systems

AbstractDigitalization and sustainability are major challenges for today's manufacturing industry. While digitalization is characterized by the incorporation of digital technologies in the products and services as well as the value creation architectures, sustainability requires them to balance economic, environmental and social issues. In both areas, especially Product Service Systems (PSS) are constantly gaining importance. This results in so called smart PSS that integrate digital technologies as well as sustainable PSS which aim at a positive impact on sustainability. Both two concepts cannot be clearly delimited since smart PSS might be designed for sustainability as well and sustainable PSS might be used with digital technologies. This paper aims to investigate the interrelations. To that, digitalization patterns of products and services are evaluated regarding their sustainable impact. The evaluation is conducted by a survey in research and industry. Furthermore, the design of the underlying value creation architecture is investigated. Here, a methodology is proposed enabling companies to optimize their value creation architecture.

Empirical study on quality management for product-service systems in industrial environment

2016 ◽  
Vol 22 (5) ◽  
pp. 969-978 ◽  
Author(s):  
Florian Pasch ◽  
Christoffer Rybski ◽  
Roland Jochem
Keyword(s):  
Quality Management ◽  
Value Creation ◽  
Manufacturing Industry ◽  
Individual Performance ◽  
Service Systems ◽  
Content Type ◽  
Product Service ◽  
Study Results ◽  
E Mail ◽  
Product Service Systems

Purpose – To achieve long-term customer retention a comprehensive and individual performance is increasingly important for companies from the manufacturing industry. A possibility to meet this challenge is given by Industrial Product-Service Systems (IPS2). The purpose of this paper is to discuss the results of a current study on quality management for IPS². Design/methodology/approach – After a short introduction to the topic of IPS² the paper takes the study design as its structure. It gives an overview of the demography and results of the study and ends with a conclusion. Findings – Concerning the choice of products and services the results show that customer individual performances prevail. Closely related to that is the tender of services, which are meanwhile a part of the performance offer in all industries. All in all there are already first types of IPS². The quality perception exceeds the conformance of specific requirements. Reliability and perceived quality are becoming increasingly important. An integration of customers into the quality management is the exception. Regarding the quality management in value creation chains it can be outlined that quality goals are mostly company-wide but not for the entire value creation chain. Cross-company standardized processes exist in least cases. This also applies to cross-linked CAQ-systems. Communication of quality problems is handled mainly via e-mail. Quality management in value creation chains needs a common buildup of competencies by joint trainings. In practice it is barely there. Even if the potential is seen, partners and suppliers mostly will not be considered. Originality/value – The paper considers the study results from different angles and shows the potentials of the IPS² approach. Thereby it investigates different approaches to offer a combined product-service system.

scholarly journals Exploring product–service systems in the digital era: a socio-technical systems perspective

2020 ◽  
Vol 32 (4) ◽  
pp. 897-913 ◽  
Author(s):  
Ai Qiang Li ◽  
Nicholas Rich ◽  
Pauline Found ◽  
Maneesh Kumar ◽  
Steve Brown
Keyword(s):  
Digital Technologies ◽  
Service Systems ◽  
Content Type ◽  
Digital Era ◽  
Main Challenge ◽  
Product Service ◽  
Human Skills ◽  
Technical Systems ◽  
The Impact ◽  
Product Service Systems

PurposeIn the age of Industry 4.0, digital advancement is reshaping manufacturing models towards product–service systems (PSS). The drivers, readiness and challenges to move to a PSS model are not well understood, and the exploitation of the digital era presents the gap of this research.Design/methodology/approachThe research was conducted using semi-structured interviews in six manufacturers. Two forum debates were also conducted to supplement and validate the findings.FindingsSocial and economic motivations rather than environmental considerations were driving the change to PSS. Digital technologies could be an important driver if manufacturers reached a certain PSS maturity level. A high level of technical readiness was offset by a low level of social investments and the strategic development of human resources. Value co-creation was a main challenge though manufacturers had the advantage of digital connectivity, which indicated new human requirements; the greater the enabling power of digital technologies, the greater the need for advanced human skills.Practical implicationsHuman resource management has underpinned lean models; yet, the role of employees within PSS is underdeveloped despite the impact of staff in exploiting digitalisation and value co-creation. A “learning organisation” and socio-technical fit are required for the “diffusion of innovation” of PSS.Originality/valueThis research attempted to explore drivers, readiness and challenges for PSS from a socio-technical systems (STS) perspective. Three levels of PSS maturity with STS features were derived from the research, providing guidance for manufacturers.

3D-Evaluation hybrider Lösungsansätze/3D evaluation of product-service systems

2020 ◽  
Vol 110 (07-08) ◽  
pp. 536-540
Author(s):  
Christian Köhler ◽  
Tobias Mahl ◽  
Dominik Lins ◽  
Dominik Arnold ◽  
Klaus Herrmann ◽  
...  
Keyword(s):  
Value Creation ◽  
Qualitative Evaluation ◽  
Service Systems ◽  
Evaluation Approach ◽  
Kleine Und Mittlere Unternehmen ◽  
Product Service ◽  
3D Evaluation ◽  
Product Service Systems

Der Beitrag beschreibt einen quantitativen und qualitativen Bewertungsansatz für Ideen beziehungsweise Konzepte hybrider Wertschöpfung für kleine und mittlere Unternehmen (KMU) unter Berücksichtigung existierender Fähigkeiten, erwarteter Erfolgspotenziale sowie dem Hybridisierungsgrad.   This paper describes a quantitative and qualitative evaluation approach for ideas or concepts of hybrid value creation for SMEs (small and medium-sized enterprises), taking into account existing capabilities, expected potential for success and the degree of hybridization.

scholarly journals Integrating Product-Service Systems into the manufacturing industry: Industry 4.0 perspectives

Procedia CIRP ◽  
2019 ◽  
Vol 83 ◽  
pp. 8-13 ◽  
Author(s):  
Trevor Bogani Shihundla ◽  
Khumbulani Mpofu ◽  
Olukorede Tijani Adenuga
Keyword(s):  
Industry 4.0 ◽  
Manufacturing Industry ◽  
Service Systems ◽  
Product Service ◽  
Product Service Systems

scholarly journals How are End-of-Life Strategies Adopted in Product-Service Systems? A Systematic Review of General Cases and Cases of Medical Devices Industry

2019 ◽  
Vol 1 (1) ◽  
pp. 3061-3070 ◽  
Author(s):  
Leticcia Giovana Damha ◽  
Adriana Hofmann Trevisan ◽  
Daniel Guzzo Costa ◽  
Janaina Mascarenhas Hornos Costa
Keyword(s):  
End Of Life ◽  
Medical Devices ◽  
Value Creation ◽  
Service System ◽  
Service Systems ◽  
Medical Field ◽  
Product Service System ◽  
Product Service ◽  
Product Service Systems ◽  
Wide Potential

AbstractLittle study has been done on the adoption of End-of-Life (EoL) strategies on the medical devices industry, despite the reasons why it is an important area of study for the implementation of circularity. The rates of waste in the medical field are alarming and tend to grow. Though presenting a wide potential for EoL strategies implementation, the medical field is also inherently challenging, considering the rigid regulations and product's risk to patients life. This paper analyses 17 Product-Service System case studies identified in the literature. Eleven of them are from various fields of industry, whereas the other six are applied to the medical devices industry. The adoption of EoL strategies - namely repair, reconditioning, remanufacture and recycling - is analysed in each case and compared for the two categories of cases. This adoption is related to the sources of value creation in Circular Economy, to the PSS typology and, at last, special EoL treatment for medical devices is discussed.

PRODUCT SERVICE SYSTEMS AS A DRIVER FOR BUSINESS MODEL INNOVATION: LESSONS LEARNED FROM THE MANUFACTURING INDUSTRY

2013 ◽  
Vol 17 (01) ◽  
pp. 1340004 ◽  
Author(s):  
VIVEK K. VELAMURI ◽  
BASTIAN BANSEMIR ◽  
ANNE-KATRIN NEYER ◽  
KATHRIN M. MÖSLEIN
Keyword(s):  
Business Model ◽  
Value Chain ◽  
Manufacturing Industry ◽  
Business Models ◽  
Business Model Innovation ◽  
Lessons Learned ◽  
Service Systems ◽  
Study Approach ◽  
Product Service ◽  
Product Service Systems

Firms increasingly rely on business model innovation as a means to face challenges of a world in transition. We identify the conscious integration of products and services, i.e., product service systems, as a valuable strategy to radically innovate product-focused business models. Applying an exploratory multiple case study approach, we uncover five distinct kinds of services that specifically help firms to innovate their business model. These are (1) business consulting, (2) comprehensive services, (3) educational services, (4) financing services, and (5) information management services. The influence of these services on three components of business model innovation (value propositions, value chain architectures, and revenue streams) is discussed. In total, our study emphasizes that integrating specific services with products is an important driver for business model innovations.

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