scholarly journals What Happens When Digital Information Systems Are Brought Into Health and Social Care? Comparing Approaches to Social Policy in England and Australia

2014 ◽  
Vol 13 (4) ◽  
pp. 569-578 ◽  
Author(s):  
Susan Baines ◽  
Penelope Hill ◽  
Karin Garrety
Keyword(s):  
Information Systems ◽  
Public Sector ◽  
Information And Communication Technologies ◽  
Public Management ◽  
New Public Management ◽  
Social Care ◽  
Digital Information ◽  
New Public ◽  
Health And Social Care ◽  
Information And Communication

This review article offers a brief comparative overview of approaches to the application of public sector information systems in England and Australia, with particular reference to health and social care. Since the 1990s, reforms to the public sector in both countries have looked to information and communication technologies (ICTs) from the private sector as the key to modern, citizen-centred services. These efforts have been conducted in the wider context of New Public Management, with the emphasis on the marketisation of government services, reducing the size of the state, and improvements in efficiency. Both countries are typically seen as being at, or near, the forefront of the digital transformation of public services (United Nations, 2012; McLoughlin and Wilson, 2013). Moreover, there is a shared history of experimentation, most recently in the shaping of the information agendas around records and personalisation.

E-Government

2017 ◽  
Author(s):  
Gisela Gil-Egui
Keyword(s):  
Information And Communication Technologies ◽  
Public Management ◽  
New Public Management ◽  
Knowledge Society ◽  
Structural Factors ◽  
Empirical Observation ◽  
New Public ◽  
Information And Communication ◽  
Government Websites ◽  
Definition Of

E-government refers to a set of public administration and governance goals and practices involving information and communication technologies (ICTs). It utilizes such technologies to serve public agencies’ external audiences and constituents. However, the scope of that service is the subject of much debate and, consequently, no consensual definition of e-government had been formulated. The prehistory of e-government resonates with assumptions from the “new public management” (NPM), which proposed a restructuring of governmental agencies by adopting a market-based approach to ensure cost efficiencies in the public sector. Coined in the mid-1990s, the notion of e-government as equivalent to better government, economic growth, human development, and the knowledge society in general was quickly and uncritically accepted by practitioners and scholars alike. As scholars from different disciplines, including politics communication and sociology, paid increasing attention to the intersections of structural factors, hardware, and culture in the adoption and use of ICTs, research on e-government began to show some diversification. By the twenty-first century, the number of e-government websites from local and national administrations has grown sufficiently to allow some generalizations based on empirical observation. Meanwhile critical and comprehensive approaches to e-government frequently adopt a critical stance to denounce oversimplifications, determinisms, and omissions in the formulation of e-governance projects, as well as in the evaluation, adoption, and assessment of e-government effectiveness. Beyond the particularities of each emerging technology, reflection on the intersections between ICTs and government is moving away from an exclusive focus on hardware and functionality, to consider broader questions on governance.

scholarly journals Information flows in relationships between public admin-istration and economic entities towards the concept of new public management

2018 ◽  
Vol 189 (4) ◽  
pp. 116-127
Author(s):  
Joanna Drobiazgiewicz
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Information And Communication Technologies ◽  
Public Management ◽  
New Public Management ◽  
Information Flows ◽  
Imple Mentation ◽  
New Public ◽  
Business Entities ◽  
Types Of Information

Due to the need for public sector reforms, a number of actions are being undertaken to improve the delivery of public services. New Public Management is one of the concepts that assumes the introduction of management methods and techniques modelled on the private sector into the public sector. In line with this new concept of customer manage-ment, service recipients are perceived not as supplicants but as customers. The aim of the article is to present the directions of changes in information flows in relations between public administration and economic entities related to the implementation of new public management. The article presents the basic assumptions of the New Public Management concept. Subsequently, the attention is paid to the types of information and methods of communication in relations of public administration with business entities. Electronic means are becoming one of the most important channels of information flow. The imple-mentation of modern information and communication technologies enables electronic da-ta exchange, creation of electronic documents, e-services and electronic access to infor-mation.

scholarly journals Digitalization trends of public administration in the context of globalization

Moldoscopie ◽  
2021 ◽  
pp. 53-61
Author(s):  
Mariana Iatco ◽  
◽  
Vladimir Bors ◽  
Keyword(s):  
Public Administration ◽  
Information And Communication Technologies ◽  
Public Management ◽  
New Public Management ◽  
Global Scale ◽  
Inclusive Development ◽  
Demographic Challenges ◽  
New Public ◽  
Information And Communication ◽  
Relationship Of

This article addresses the trends of digitalisation for public administration and the need for its continuous improvement as a first demand in an environment that is driven by rapid changes that operate on a global scale. Public administrations, as organizations, need to adapt to this environment. Lifelong learning and capacity building are essental to meet today’s economic, social or demographic challenges, using sustainable, smart and inclusive development. Public administration, as a social organization, is not indifferent to the social and technological transformations observed, since the early 80 of the last century, which have brought a change in both its functions and in the way people are approached. Thus, new public management models have been implemented, more oriented towards the relationship of serving citizens. Thus, the use of information and communication technologies has spread widely in the administrative system.

Paradigm and Practice

2011 ◽  
pp. 2910-2928
Author(s):  
Valentina Mele
Keyword(s):  
Organizational Change ◽  
Information And Communication Technologies ◽  
Public Management ◽  
New Public Management ◽  
Organizational Innovation ◽  
Communication Technologies ◽  
Reciprocal Influence ◽  
Public Sector Reforms ◽  
New Public ◽  
Information And Communication

The contribution starts from assessing the reciprocal influence between organizational change and the adoption of information and communication technologies (ICTs) in Public Administrations. ICTs cannot work without a proper organizational change, but at the same time, ICTs are usually one of the main drivers of such change in public administrations, as they provide the political momentum and act as catalyzer or enabler. After reviewing the role that New Public Management experts granted to the ICT in fueling, or rather in following public sector reforms, the work identifies a possible evolution of the model from New Public Management to Innovative Public Management. This model is based on the adoption of technological and organizational innovation at three levels, namely the operational choice, the collective choice and the institutional choice levels. Thereby, the chapter presents some of the current and future impacts of ICTs on institutional configuration, on policy and decision making, and on the organizational/managerial structure. Finally, the ecosystem for an innovative public administration is re-interpreted in the light of recent ICT changes.

Paradigm and Practice

2005 ◽  
pp. 289-309 ◽  
Author(s):  
Valentina Mele
Keyword(s):  
Organizational Change ◽  
Information And Communication Technologies ◽  
Public Management ◽  
New Public Management ◽  
Organizational Innovation ◽  
Communication Technologies ◽  
Reciprocal Influence ◽  
Public Sector Reforms ◽  
New Public ◽  
Information And Communication

The contribution starts from assessing the reciprocal influence between organizational change and the adoption of information and communication technologies (ICTs) in Public Administrations. ICTs cannot work without a proper organizational change, but at the same time, ICTs are usually one of the main drivers of such change in public administrations, as they provide the political momentum and act as catalyzer or enabler. After reviewing the role that New Public Management experts granted to the ICT in fueling, or rather in following public sector reforms, the work identifies a possible evolution of the model from New Public Management to Innovative Public Management. This model is based on the adoption of technological and organizational innovation at three levels, namely the operational choice, the collective choice and the institutional choice levels. Thereby, the chapter presents some of the current and future impacts of ICTs on institutional configuration, on policy and decision making, and on the organizational/managerial structure. Finally, the ecosystem for an innovative public administration is re-interpreted in the light of recent ICT changes.

E-Government Interoperability

2005 ◽  
pp. 985-989 ◽  
Author(s):  
Dirk Werth
Keyword(s):  
Organizational Behavior ◽  
Information And Communication Technologies ◽  
Public Management ◽  
New Public Management ◽  
Communication Technologies ◽  
Market Mechanisms ◽  
Daily Work ◽  
New Public ◽  
Information And Communication ◽  
Triangular Relationship

The rise of the Internet has structurally changed not only the business area, but also governments and administrative authorities. The usage of information and communication technologies (ICT) influenced the organizational behavior and the daily work of public administrations. In parallel, a new management paradigm has grown in governments and administrations: The New Public Management (NPM) aims to a new orientation on the impact of public activities and on the benefit of public services for its customers, namely citizens and businesses (Barzelay, 2001). It puts the administration and its activities in the triangular relationship between politics, administration and citizens (Osborne & Gaebler, 1992). Within this “ecosphere”, decentralized steering models (Reichard, 2002) as well as market mechanisms are introduced and emphasized (Pollitt & Bouckaert, 2000).

scholarly journals E-Voting and the Creation of Trust for the Socially Marginalized Citizens in Brazil

2010 ◽  
Vol 2 (2) ◽  
pp. 184-193 ◽  
Author(s):  
Jose Rodrigues Filho
Keyword(s):  
Information And Communication Technologies ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Technological Determinism ◽  
Technological Artifacts ◽  
New Public ◽  
Vested Interests ◽  
Information And Communication ◽  
Social Shaping

Abstract: Information and Communication Technologies (ICTs) have been implemented in a quite intensive way in both developed and developing countries. In the discourse of the New Public Management (NPM), the principal role of ICT is to improve the delivery of public services to citizens and the distrust of public administration. In responding to distrust and the challenges facing the simplistic technological determinism discourse of ICTs in general and ICT for development in particular, building on areas of trust associated with economic development seems to have been emphasized. On the other hand, despite the influence of institutions in the design and use of ICTs as a compelling enabler of change mentioned in the theory of social shaping and the ideas of citizens’ orientation, where technological artifacts are social constructions, it seems to be evident that these institutions can reinforce the same technological determinism and trust. In this paper an attempt is made to show that the use of a technology like e-voting in Brazil has not contributed to improve political participation and the delivery of public services, despite the attempt to promote and create trust in e-voting. With a more critical view of trust, an attempt is made to show how institutions and technology are enmeshed in a structure of vested interests in the public sector in such a way that a fabricated trust is created smoothly.

scholarly journals Intellectual Capital and Sustainable Economic Performance in the Public Sector: The Context of the New Public Management in Malaysia

2021 ◽  
Vol 13 (14) ◽  
pp. 7885
Author(s):  
Kardina Kamaruddin ◽  
Indra Abeysekera
Keyword(s):  
Public Sector ◽  
Intellectual Capital ◽  
Economic Performance ◽  
Public Management ◽  
Structural Equation ◽  
New Public Management ◽  
The Public ◽  
New Public ◽  
Operational Variables ◽  
Construct Dimensions

The New Public Management allows us to reflect upon whether intellectual capital helps public sector organisations meet their performance benchmarks. Sustainable economic performance gains importance from the public sector’s service ideal. Although there have been empirical endeavours using intellectual capital as operational variables, this study examines the theoretically informed relationship between the intellectual capital construct and its construct dimensions and the sustainable economic performance construct and its construct dimensions. The decision-making inputs of senior officials in the Malaysian public sector are vital for evaluating the relationship, as these officials are the individual strategists of the collective organisational strategy. The study conducted a survey that received 1092 usable responses and analysed them using the structural equation modelling research method. The findings showed a robust theoretical relationship between intellectual capital and sustainable economic performance. Furthermore, the study identified intellectual capital items that play a vital role in supporting public sector sustainable economic performance in Malaysia under New Public Management. The findings provide useful knowledge for public sector officials and policymakers, and for further research.

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