2000 Carey Awards: Employees Praised for Quality Improvements

2000 ◽  
Keyword(s):  
Quality Improvements

Tingkat Kepuasan Nasabah Pada Bank Syariah Mandiri Cabang Bogor

2019 ◽  
Vol 4 (2) ◽  
pp. 34
Author(s):  
Priyo Wismantoro ◽  
Fika Dwiyanti
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Competitive Advantage ◽  
Customer Service ◽  
General Level ◽  
Customer Focus ◽  
Quality Improvements ◽  
Level Of Satisfaction

Business banking is a service business based on principles of trust and t5he customer is a major asset. Under conditions of business competition among banks strict bank that has resulted in only a competitive advantage (compatative advantage as well as a competitive advantage) who can reach the highest position in the eyes of cusmers or the public. Competitive advantage can be obtained from the quality of customer servicr, so the focus on customers (customer focus), responsive to the development of customer desires and continuously innovate is an acitivity that can be done to anticipate the cimpetitive conditions. In this case, the bank should always evaluate the quality of service given to customers and is reflected in the level of customer satisfaction obtained. Rate the quality of service branch of bank syariah mandiri bogor whole is still under service, because it still was below expectations, this is evident also that the general level of service is still not meeting customer expectations, because the level of hope (expectation0 the customer is generally higher than the level of performance (perfromance) or perception(perception)customer.        Empathy dimension of service quality dimensions are most critical or have any impact on the most powerful influence on the level of satisfaction. In this case, the willingness og bank syariah mandiri branch bogor provide individual attention in serving its clients is crucial. Empathy dimension attributes inclide individual attention, operational time , personal attention, giving interests, and understand the needs. These attributes is the main priority of service quality improvements are intensive and comprehensive.           Customer service strategy to be implemented by the management of bank syariah mandiri in perspective five dimensioris of service quality(tangibles, realiability,responsiveness, assurance and empathy) looks not optimal. In an effort to provide the best service (service excellence) and focus to the customer(customer focus), then the customer satisfaction can be obatained with significantly improved and the improvement of quality of serivice aspects and impticalions of the strategy need to be consldered

Smart Cities: Necessity and Development Strategies

2020 ◽  
Vol 15 (2) ◽  
pp. 52-58
Author(s):  
L. V. Shkvarya ◽  
A. S. Semenov
Keyword(s):  
Economic Development ◽  
Rapid Growth ◽  
Smart City ◽  
Smart Cities ◽  
First Century ◽  
Quality Improvements ◽  
Urban Settlement ◽  
Life Problems ◽  
Socio Economic Development ◽  
High Technologies

In the twenty-first century different countries and cities are increasingly seeking to introduce quality improvements in their livelihoods, generate for its residents an environment that is called “smart city” on the basis of high technologies. The article shows that the emergence of a “smart” city is an objective necessity due to the rapid growth of cities in the present and in the future. “Smart” city is designed to solve life problems in cities and create conditions for the socio-economic development of cities and countries, and for a favorable stay of residents on its territory. There are a number of strategies to implement the concept of “smart”, but it is important for each urban settlement to develop its own approaches and projects.

The “night stalker” effect: Are quality improvements with a dedicated night call rotation sustained?

1994 ◽  
Vol 1 (5) ◽  
pp. 236-241 ◽  
Author(s):  
O. Clark West ◽  
F. A. Mann ◽  
Anthony J. Wilson ◽  
William R. Reinus
Keyword(s):  
Quality Improvements ◽  
Night Call

scholarly journals How well did Norwegian general practice prepare to address the COVID-19 pandemic?

2020 ◽  
Vol 8 (4) ◽  
pp. e000512
Author(s):  
Ingvild Vatten Alsnes ◽  
Morten Munkvik ◽  
W Dana Flanders ◽  
Nicolas Øyane
Keyword(s):  
General Practice ◽  
Quality Improvement ◽  
General Practitioners ◽  
Home Page ◽  
Quality Improvements ◽  
Geographical Differences ◽  
Home Office ◽  
Isolation Room ◽  
Improvement Measures ◽  
The Mean

ObjectivesWe aimed to describe the quality improvement measures made by Norwegian general practice (GP) during the COVID-19 pandemic, evaluate the differences in quality improvements based on region and assess the combinations of actions taken.DesignDescriptive study.SettingParticipants were included after taking part in an online quality improvement COVID-19 course for Norwegian GPs in April 2020. The participants reported whether internal and external measures were in place: COVID-19 sign on entrance, updated home page, access to video consultations and/or electronic written consultations, home office solutions, separate working teams, preparedness for home visits, isolation rooms, knowledge on decontamination, access to sufficient supplies of personal protective equipment (PPE) and COVID-19 clinics.ParticipantsOne hundred GP offices were included. The mean number of general practitioners per office was 5.63.ResultsMore than 80% of practices had the following preparedness measures: COVID-19 sign on entrance, updated home page, COVID-19 clinic in the municipality, video and written electronic consultations, knowledge on how to use PPE, and home office solutions for general practitioners. Less than 50% had both PPE and knowledge of decontamination. Lack of PPE was reported by 37%, and 34% reported neither sufficient PPE nor a dedicated COVID-19 clinic. 15% reported that they had an isolation room, but not enough PPE. There were no geographical differences.ConclusionsNorwegian GPs in this study implemented many quality improvements to adapt to the COVID-19 pandemic. Overall, the largest potentials for improvement seem to be securing sufficient supply of PPE and establishing an isolation room at their practices.

scholarly journals Abrupt but smaller than expected changes in surface air quality attributable to COVID-19 lockdowns

2021 ◽  
Vol 7 (3) ◽  
pp. eabd6696
Author(s):  
Zongbo Shi ◽  
Congbo Song ◽  
Bowen Liu ◽  
Gongda Lu ◽  
Jingsha Xu ◽  
...  
Keyword(s):  
Air Quality ◽  
Air Pollutant ◽  
Pollutant Emissions ◽  
Quality Improvements ◽  
Learning Technique ◽  
Emission Changes ◽  
Almost All ◽  
Gaseous Oxidant ◽  
Sophisticated Analysis ◽  
Limited Change

The COVID-19 lockdowns led to major reductions in air pollutant emissions. Here, we quantitatively evaluate changes in ambient NO2, O3, and PM2.5 concentrations arising from these emission changes in 11 cities globally by applying a deweathering machine learning technique. Sudden decreases in deweathered NO2 concentrations and increases in O3 were observed in almost all cities. However, the decline in NO2 concentrations attributable to the lockdowns was not as large as expected, at reductions of 10 to 50%. Accordingly, O3 increased by 2 to 30% (except for London), the total gaseous oxidant (Ox = NO2 + O3) showed limited change, and PM2.5 concentrations decreased in most cities studied but increased in London and Paris. Our results demonstrate the need for a sophisticated analysis to quantify air quality impacts of interventions and indicate that true air quality improvements were notably more limited than some earlier reports or observational data suggested.

scholarly journals Declining bacteria, lead, and sulphate, and rising pH and oxygen in the lower Mississippi River

AMBIO ◽  
2021 ◽  
Author(s):  
R. Eugene Turner
Keyword(s):  
Water Quality ◽  
Mississippi River ◽  
Pollution Abatement ◽  
National Policy ◽  
Quality Improvements ◽  
Sulfur Dioxide Emissions ◽  
Dramatic Decline ◽  
Before And After ◽  
Lower Mississippi River ◽  
The 1960S

AbstractVarious air and water pollution issues in the US were confronted in the last 60 years using national policy legislation, notably the Clean Water Act and the Clean Air Act. I examine changes in the concentrations of bacteria, oxygen, lead, and sulphate at the terminus of the Mississippi River before and after these pollution abatement efforts. Microbial concentrations increased or were stable from 1909 to 1980 but decreased about 3 orders of magnitude after the 1970s, while the average oxygen content increased. A large decline in lead concentration occurred after the 1960s, along with a less dramatic decline in sulphate concentrations. The pH of the river dropped to a low of 5.8 in 1965 as sulfur dioxide emissions peaked and averaged 8.2 in 2019 after emissions declined. Decades of efforts at a national scale created water quality improvements and are an example for addressing new and existing water quality challenges.

Sign in / Sign up

Export Citation Format

Share Document