Coping With Customer Sexual Harassment: Retaliation and Traditional Coping Strategies

2012 ◽  
Author(s):  
Valerie J. Morganson ◽  
Debra A. Major
2020 ◽  
Author(s):  
Mulugeta Dile Worke ◽  
Gurmesa Tura Debelew ◽  
Zewdie Birhanu Koricha

Abstract Background: Coping strategies of sexual harassment are determined by the person, environment, and cognitive reappraisal. Consequently, the issue of how women victims cope with the problem is still unsettled worldwide. Women were disproportionately victims of sexual harassment in the hospitality industries, and the issue of response is at an earlier phase in low and middle-income countries, and particularly in Ethiopia. Thus, this study was aimed to develop a context specific and data-driven coping strategy framework for sexual harassment victimization against women working in the hospitality workplaces.Methods: We conducted a qualitative, grounded theory approach to guide the study process. The data were collected from women, managers, cashiers, and customers. We use a semi-structured, specific audience, and focus group discussion guides. A constant comparative approach was used to summarize data and describe meanings. ATLAS. ti version 8.4.24 software package was used for data coding categorizing, and visualizing networks.Results: The analysis provided a context specific coping strategic framework, which consists of, closely interconnected, four dimensions practiced by women hospitality employees. The dimensions were normalization, engagement, help-seeking, and detachment with the respective barriers. The normalization dimension encompasses silence, acceptance, denial, refusal, grief, and tolerance. Likewise, the engagement dimension consists of confrontation, negotiation, retaliation/threatening, and discrimination of the perpetrators. The help-seeking dimension also involves elements such as discussing with friends, complaining to supervisors, consulting professionals, and accusing the perpetrators. Finally, the detachment dimension entails job-hopping, job withdrawal, work withdrawal, and distancing. A variety of barriers deterred all dimensions. However, normalization was facilitated by some factors, and adverse outcomes ended the engagement dimension of coping.Conclusion: The sexual harassment coping capacities of women employees have been unclear, which left no whole for the stakeholders to intervene. The new coping strategic framework can serve as a valuable guide to design context-specific interventions that make the women and the stakeholders prevent sexual harassment, decrease the barriers, and alleviate effects.


2005 ◽  
Vol 2005 (1) ◽  
pp. C1-C6 ◽  
Author(s):  
Roxanne R. Cox ◽  
Peter Dorfman ◽  
Walter Stephan

1983 ◽  
Vol 7 (3) ◽  
pp. 282-285 ◽  
Author(s):  
Leslie R. Schover ◽  
Hanna Levenson ◽  
Kenneth S. Pope

Research has suggested that sexual relationships between psychology educators and their students often have adverse consequences. Therefore, ethical guidelines setting limits on such relationships are proposed. Coping strategies are offered for students who experience sexual harassment from educators. The task of the administrator in handling complaints of harassment is also discussed.


2020 ◽  
Vol 8 (1) ◽  
pp. 57-67 ◽  
Author(s):  
Trond Idås ◽  
Kristin Skare Orgeret ◽  
Klas Backholm

This article, through conducting a study of the sexual harassment (SH) of media workers, investigates the extent and types of SH experienced by the editorial staff of Norwegian newsrooms at the time the #MeToo campaign arrived in Norway, and what effects such experiences have on journalists’ professional lives. We are also interested in what Norwegian media houses are doing to address these challenges. The leading research question consists of three interrelated parts: To what extent are journalists exposed to SH? What coping strategies do they use? How can newsrooms be better prepared to fight SH, from the perspective of the safety of journalists? A mixed methods approach, which combines findings from a quantitative questionnaire with qualitative in-depth interviews, was used to answer these questions. The findings show that female, young, and temporary media workers are significantly more frequently targeted than others and that those who had experienced SH handled the situation using avoiding strategies to a significantly greater extent than those who had only been exposed to unwanted attention experiences. The findings feed into a discussion of what strategies media houses can use to be better prepared in the fight against SH.


Author(s):  
Kevin N. Shufford

This chapter investigates the transformation of traditional face-to-face sexual harassment (SH) to online sexual harassment (OSH). First, an overview of traditional workplace sexual harassment is discussed. Next, the issues of cyberbullying and cyberstalking are presented as a bridge to online sexual harassment, as the two former types of behavior can be seen in online sexual harassment and have both received considerable attention. Then, current research concerning online sexual harassment will be presented, including a discussion of factors that facilitate OSH, social media as a site of harassment, coping strategies, and effects. This concept is worthy of study because online sexual harassment represents a way for the perpetrator to victimize his or her target without the boundaries and restrictions of time, location, or fear of consequence. This chapter concludes with some practical recommendations for organizational leaders to implement to prevent both on- and offline SH from occurring within their company.


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