Effects of Apology and Sex on Willingness to Forgive

2013 ◽  
Author(s):  
Ryan Newell ◽  
Caleb Mitchell ◽  
Tina Winn ◽  
Erin Sesemann ◽  
Malinda Powell
2002 ◽  
Author(s):  
Jamie Kahler ◽  
Michelle Baker ◽  
Tiffani Ament ◽  
Nate Simmons

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Salim Moussa

PurposeThough brand love is recognized as being an important marketing topic both for theory and practice, a gap still exists with regard to its operationalization. To bridge this gap, this paper proposes a single-item measure (SIM) that uses a visual rating scale (i.e., a rating scale combining verbal with nonverbal contents).Design/methodology/approachThree studies covering over 700 respondents and examining three international brands over three product categories were conducted to test the new measure.FindingsFindings provide consistent evidence for the reliability and validity of the proposed measure. They also demonstrate that brand love, as gauged by the new SIM, is good in predicting positive word of mouth, willingness to pay a higher price, and willingness to forgive brand mishaps.Research limitations/implicationsThe paper focuses on brand love mainly from a measurement perspective.Practical implicationsThis paper provides a practical and parsimonious tool to measure brand love.Originality/valueExtant SIMs of brand love are less than ordinal, content invalid, of unknown reliability, and of untested concurrent validity. This paper provides academics and practitioners alike with a SIM of brand love that is ordinal, content valid, and tested in terms of reliability and concurrent validity.


2013 ◽  
Vol 9 (2) ◽  
pp. 89 ◽  
Author(s):  
Krista M. Hill ◽  
David P. Boyd

Although most research suggests that apologies are associated with positive outcomes, the relationship can be equivocal. An apologys effectiveness is highly dependent on whether certain components are present. The current study investigates the effectiveness of various apology components proposed by Boyd (2011). Twenty-five CEO apologies were coded for seven components: revelation, recognition, responsiveness, responsibility, remorse, restitution, and reform. These apologies were then shown to 151 participants who rated their willingness to forgive and trust the apologizers. All components were significant except for responsibility.


2020 ◽  
Vol 35 (1) ◽  
pp. 18-32
Author(s):  
Albert W. Alschuler

AbstractThis essay examines whether, in exercising their discretion, criminal justice officials should do justice, grant mercy, and treat alleged or convicted offenders equally. Although it endorses doing justice, the essay maintains that officials should almost never reduce a just punishment simply to be merciful. Public officials are fiduciaries, and they ordinarily have no authority to make unmerited gifts. Sometimes, however, deciding not to inflict a just penalty can reflect the willingness of an entire society to forgive. That may be the case, for example, when truth and reconciliation commissions approve amnesties. The essay focuses on the teachings of Jesus Christ and questions some of them. It asks, for example, whether a modern chief executive would merit praise or condemnation if this executive followed Jesus's example in the case of the woman taken in adultery. The essay also suggests that—unlike other officials—chief executives exercising their pardon power need not act affirmatively to treat like cases alike. A conclusion notes that it would have been out of character for Jesus Christ to refuse a plea for mercy. Nevertheless, few Christians have endorsed an implication of his willingness to forgive—the abolition of criminal punishment.


2016 ◽  
Vol 15 (3) ◽  
Author(s):  
Etienne Mullet ◽  
Wilson López López ◽  
Lonzozou Kpanake ◽  
Immaculée Mukashema ◽  
Roseline Armange ◽  
...  

We present, in a synthetic way, some of the main findings from ten studies that were conducted in the field of ethics in politics, using the Functional Measurement framework. These studies were about (a) Angolan and Mozambican people’s views about the legitimacy of military-humanitarian interventions, (b) French people’s perspectives regarding the government’s responsibility for the health of consumers of illicit substances, (c) Togolese people’s views about the acceptability of political amnesties in a time of political transition, (d) the perspective of victims of the genocide of the Tutsis in Rwanda regarding the attribution of guilt by association to offspring of perpetrators, (e) slave descendants’ views about the acceptability of national policies on reparations for slavery, (f) Colombian people’s willingness to forgive perpetrators of violence who harmed family members during the civil war, (g) the attitudes of French and Colombian people about national drug control policies, (h) Indian students’ views about the appropriateness of the death penalty for murder or rape, (i) Colombian people’s perspectives regarding corruption, and finally (j) Venezuelan people’s conceptualization of human rights. The main findings are discussed in reference to six of the foundations of Moral Foundations Theory.


2016 ◽  
Vol 41 (2) ◽  
pp. 170-177 ◽  
Author(s):  
Natalie L. Matheny ◽  
Hillary L. Smith ◽  
Berta J. Summers ◽  
Katherine A. McDermott ◽  
Richard J. Macatee ◽  
...  

2003 ◽  
Vol 93 (3) ◽  
pp. 955-960 ◽  
Author(s):  
Sherman A. Lee ◽  
Kathleen M. Chard

43 graduate students' willingness, within a hypothetical situation, to forgive a friend whose negligent actions negatively affected their chances of getting a job was examined. Self-actualization, age, and general interpersonal closeness were proposed as possible variables related to these students' ratings of willingness to forgive while-controlling for sex. A hierarchical multiple regression analysis showed this model predicted 23% of the variability in Forgiveness scores using self-actualization and age as significantly related to forgiveness in a positive direction, but with sex and general interpersonal closeness showing no significant relation.


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