scholarly journals The Components Of A Successful CEO Apology

2013 ◽  
Vol 9 (2) ◽  
pp. 89 ◽  
Author(s):  
Krista M. Hill ◽  
David P. Boyd

Although most research suggests that apologies are associated with positive outcomes, the relationship can be equivocal. An apologys effectiveness is highly dependent on whether certain components are present. The current study investigates the effectiveness of various apology components proposed by Boyd (2011). Twenty-five CEO apologies were coded for seven components: revelation, recognition, responsiveness, responsibility, remorse, restitution, and reform. These apologies were then shown to 151 participants who rated their willingness to forgive and trust the apologizers. All components were significant except for responsibility.

2018 ◽  
Author(s):  
Brian D. Earp ◽  
Jim Albert Charlton Everett ◽  
Thomas Nadelhoffer ◽  
Gregg D. Caruso ◽  
Azim Shariff ◽  
...  

In recent years, diminished belief in free will or increased belief in determinism have been associated with a range of antisocial or otherwise negative outcomes: unjustified aggression, cheating, prejudice, less helping behavior, and so on. Only a few studies have entertained the possibility of prosocial or otherwise positive outcomes, such as greater willingness to forgive and less motivation to punish retributively. Here, five studies (open data, materials, and pre-print at https://osf.io/hmy39/) explore the relationship between belief in determinism and another positive outcome or attribute, namely, humility. The reported findings suggest that relative disbelief in free will is reliably associated in our samples with at least one type of humility—what we call ‘Einsteinian’ humility—but is not associated with, or even negatively associated with, other types of humility described in the literature.


2016 ◽  
Vol 37 (2) ◽  
pp. 128-134 ◽  
Author(s):  
Elizabeth B. Lozano ◽  
Mahzad Hojjat ◽  
Judith Sims-Knight

Abstract. The present study examined the relationship between resilience and positive outcomes in friendships of young adults. SEM and bootstrapping analyses were performed to test whether positive emotions mediate the relationship between ego-resilience and enhanced friendship outcomes. Findings revealed indirect effects for friendship closeness, maintenance behaviors, and received social support. Our findings demonstrate the importance of positive emotions and its connection with trait resilience in the realm of friendships.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Séverine Chevalier ◽  
Hélène Coillot ◽  
Philippe Colombat ◽  
Grégoire Bosselut ◽  
Laure Guilbert ◽  
...  

Purpose This study aims to investigate the relationship between a positive leadership style [i.e. authentic leadership (AL)] and nurses’ psychological health (i.e. nurses’ flourishing and satisfaction with work–family balance), including psychological capital (PsyCap) as a mediational variable. Design/methodology/approach A cross-sectional study was conducted with a self-report questionnaire including 1,076 nurses from public and private hospitals in France. Findings Structural equation modeling results revealed that AL is related to nurses’ flourishing and satisfaction with work–family balance and that PsyCap acted as a partial mediator between this leadership style and positive outcomes. Practical implications This research indicated that hospitals can enhance nurses’ psychological health not only in their work but also in their lives in general by improving leaders’ authentic management style and developing PsyCap (e.g. staffing, training and development). Originality/value An original feature of this paper concerns its focus on the mediating role of PsyCap in the relationship between AL and these positive outcomes. Moreover, this study underlined the influence of leadership style on nurses’ psychological health beyond occupational health. The research makes a valuable contribution to the existing AL literature by establishing a new explanatory model of AL and nurses’ psychological health in the French context. It also highlights the interest in developing this leadership style in health-care settings.


Author(s):  
Sandra Maria Correia Loureiro

The relationship between a brand and consumers is known to produce positive outcomes for both partners. Consumers develop relationships with diverse brands regarding brands as partners. Brands are humanized in the minds of consumers and therefore provide symbolic meanings and social and cultural value, which is beyond the utilitarian benefits. Following this paradigm, the purpose of this chapter is to show an overview of the research from customer relationship management to consumer-brand relationship and propose a theoretical model of consumer-brand relationship process. In this vein, the chapter begins with the conceptualization of customer relationship management. Then, the foundation, an overview of main theories, and the seminal models of consumer-brand relationship are shown. Finally, a model of consumer-brand relationship process is proposed and insights for further research are provided.


2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Fizza Rizvi ◽  
Akbar Azam

PurposeThe purpose of this research is to investigate if employees possessing good political skill face less abusive behavior from their supervisors. Moreover, the gender of the subordinate has been tested as a moderator between political skill and abusive supervision. Cultural and social factors prevailing in the research settings of Pakistan provide an ideal situation to test the relationship between political skill and abusive supervision.Design/methodology/approachThe data were collected from 178 employees representing different sectors of Pakistani industry. To test the relationship between political skill and abusive supervision, simple linear regression was run and moderation was tested using PROCESS macro.FindingsFrom the analysis, the major findings prove that political skill lessens abusive supervision. Moreover, due to the cultural settings, male subordinates use political skill more proficiently to avoid abusive supervision as compared to female subordinates.Practical implicationsThe study suggests that in order to maintain harmony in the work environment, employees must learn political skill to avoid abusive supervision. Moreover, females must be given more chances to utilize their political skill to get positive outcomes.Originality/valueThis study fills up a significant gap in the literature, as there is scarce literature available that investigates the relationship between political skill and abusive supervision, specifically in Pakistan.


10.28945/4660 ◽  
2020 ◽  
Vol 19 ◽  
pp. 855-889
Author(s):  
Reza Ghanbarzadeh ◽  
Amir Hossein Ghapanchi

Aim/Purpose: The purpose of this study was to examine the impact of five factors on the user acceptance of Three-Dimensional Virtual Worlds (3DVWs) in higher education. Another objective of the study was to investigate the effects of the application of 3DVWs on five variables relevant to positive outcomes for higher education students. Background: Three-Dimensional Virtual Worlds (3DVW) are of considerable importance and potential for the creation of the next generation of teaching and learning environments. There has been a remarkable interest in the educational communities in applying virtual environments for teaching and learning, and this technology has been largely adopted to favour educational settings. With the increasing development of 3DVW technologies in the education sector, two uncertainties have emerged with respect to higher education that significantly influence the applicability of the technology in the field: user acceptance of the technology and educational benefits of the technology for both individuals and institutions. Thus, this study examined the relationship between various factors and the user acceptance of 3DVWs in higher education as well as the relationship between the application of 3DVWs in higher education and positive educational outcomes. Methodology: By conducting a quantitative study, an extensive research model was developed by which 21 hypotheses were examined to assess the relationships between 12 variables. In order to evaluate the hypotheses, an online survey with 32 questions was developed and distributed among the participants. The questionnaire was developed to analyse the relationship between independent and dependent constructs of the research model. By applying a purposive convenience sampling technique, 135 undergraduate students, who were enrolled in a first-year elective course, participated in the survey. The PLS-SEM method was used to analyse the relationships between variables based on the hypothesised hypotheses. Second Life was used as the primary 3DVW environment for the research experiment in this study. Contribution: This study is among the first to conduct a quantitative method by developing an extensive research model to examine both antecedents and consequences of the application of 3DVWs in higher education. The research model exam-ined several self-developed variables relevant to the antecedents and conse-quences of user acceptance of 3DVWs those had not been defined or exam-ined previously in this field. The study takes 3DVW engagement into account, which is a variable associated with not only use, but also with continuous use of the technology, and deeper involvement with the technology. This study contributes to the research and practitioner body of knowledge by introduc-ing various factors significant in preparing a distance learning environment and activities that can be adapted in higher education. Findings: The findings suggest the effectiveness of ease of use, usefulness, enjoyment, and visual attractiveness of a 3DVW-based learning environment on user acceptance of the technology. Findings also suggest that application of 3DVWs has a significant impact on student satisfaction, learning outcome, retention, course engagement, and students’ graduate outcome. The study confirms that computer self-efficacy of higher education students does not have a positive impact on the acceptance of 3DVWs. Recommendations for Practitioners: Curriculum designers and developers should consider designing easy-to-use and user-friendly virtual learning environments and should make aesthetic design decisions to create appealing learning environments to attract students’ attention. A 3DVW-based learning environment needs to be realistic to make students experience a sense of presence within the environment. Increased enjoyment, pleasure, and playfulness of the virtual learning environment contribute to a higher level of adoption of 3DVWs among students. For the higher education institutions, the costs of developing and maintaining a virtual learning environment and implementing a teaching and learning programme are very low in comparison with a traditional face-to-face education system. This technology provides great capabilities for collaboration, teamwork, and networking on a worldwide scale. Recommendation for Researchers: Further studies are required to investigate from different perspectives the various factors impacting on user acceptance and/or positive outcomes of user acceptance of the technology. Using the technology for different courses, implementing different teaching and learning methods, and developing creative activities in the virtual environment might contribute to new findings in the field. This study could be extended by applying the technology in educational settings other than higher education, such as K–12. New studies could also explore other aspects of 3DVWs which were not part of the case study, such as the implementation of the technology on virtual reality, augmented reality, and smartphones. Impact on Society: The study would be beneficial for higher education institutions worldwide to regulate the key factors that affect students’ entrancement of 3DVWs as well as the positive outcomes of user acceptance of this cutting-edge technology for students. Future Research: This study could be a starting point for future research focusing on various aspects of the application of 3DVW technology in education. Future studies could identify and investigate other variables that are associated with user acceptance of 3DVW in education as well as the positive outcomes of the application of the technology in this field. The four new variables presented in this study can also be examined in different contexts and/or with the application of various technologies. There have been some inconsistencies between the findings of the current study and some of the previous studies in the field. Future studies can investigate inconsistent relationships much more meticulously in a similar context. Future studies could also explore other aspects of 3DVWs which were not part of the case study.


Author(s):  
Celia Díaz-Portugal ◽  
Juan Bautista Delgado-García ◽  
Virginia Blanco-Mazagatos

This article extends previous literature on opportunity evaluation by analysing how positive affect influences opportunity evaluation and the subsequent willingness to act entrepreneurially. We draw on two mediational channels (i.e., the affect-to-affect-to-outcome and affect-to-cognition routes) regarding the influence of affect on positive outcomes upon arguments that opportunity evaluation comprises of the cognitive representations of the focal opportunity and of oneself. Specifically, we analyse the mediating effects of the image of the opportunity and self-efficacy in the relationship between positive affect and the willingness to act entrepreneurially. We test our hypotheses on a sample of nascent entrepreneurs participating in training programmes in six Spanish incubators whom were asked to evaluate their own opportunities. Our findings show that positive affect exerts a positive indirect effect through the image of the opportunity, but do not indicate any mediating effect of self-efficacy. These findings may help entrepreneurs understand the affective subjectivity of their opportunity assessments.


2018 ◽  
Vol 5 (2) ◽  
pp. 159-164
Author(s):  
Baptiste Barbot

AbstractIn this brief commentary to Kaufman’s call for a “new agenda for positive outcomes” of creativity research, I emphasize how the broad construct of “identity” qualifies as such an outcome. While doing so, I challenge the issue of directionality (predictor vs. outcome) of creativity in relation to relevant correlates by outlining the influence of epistemological position and publication bias in directional interpretations of correlational findings. Through illustrations of various levels of relationships between creativity and identity, I also urge creativity researchers to be more explicit regarding how “generic” creativity is being operationalized in their study, so that more targeted hypotheses regarding the relationship between distinct aspects of creativity and such positive out-come variables may be formulated.


2015 ◽  
Vol 44 (6) ◽  
pp. 949-969 ◽  
Author(s):  
Susana Pasamar

Purpose – The purpose of this paper is to explore the relationship between the availability and the real use of work-life (WL) benefits by employees. Most research focuses on adoption, and some studies have analysed the levels of use. However, it is yet to be explained why some firms offer formal WL benefits, which ultimately are not used by employees. Design/methodology/approach – The hypotheses developed here are tested using data from a sample of 146 Spanish private firms, which is very relevant because findings from research developed in Anglo-Saxon contexts cannot necessarily be extended elsewhere. Findings – The results reveal that availability significantly influences the level of use of WL programmes. Both the proportion of women employees in the organization and the formalization of the WL balance culture moderate the relationship between availability and use. Practical implications – These findings hold lessons for practitioners and researchers interested in WL balance and its actual diffusion among employees. Practitioners should consider WL balance in an unrestrictive way, thinking about different kinds of employees and not only women with caring responsibilities. The mere provision of benefits to a small part of the workforce does not guarantee any of the positive outcomes related to WL balance. Originality/value – Aside from exploring the availability-use gap, this research was conducted in a non-Anglo-Saxon context.


2018 ◽  
Vol 31 (2) ◽  
pp. 368-387 ◽  
Author(s):  
Ashley Katherine Barrett

Purpose The purpose of this paper is to further adaptive structuration theory (AST) by associating technological appropriations with health information technology workarounds. The author argues that appropriating electronic health record (EHR) technology ironically – in a way other than it is designed to be used – and divergently across an organization results in enhanced perceptions of EHR technology and its implementation. Design/methodology/approach Data were collected from 345 healthcare employees in a single healthcare organization that was switching to EHRs from paper records. Two major constructs of AST – unfaithfulness and dissension in appropriation – were operationalized and analyzed using multivariate regressions to test the relationship between the type of appropriation and perceptions of EHR technology’s relative advantage and implementation success. Findings Results reveal that both ironic (unfaithful) technological appropriation and dissension in technological appropriation across the organization predicted employees’ perceptions of EHR’s relative advantage and perceptions of EHR implementation success. Furthermore, physicians are the least likely to perceive EHR’s relative advantage or EHR implementation success. These results exemplify that EHR workarounds are taking place and reaffirm AST’s principle that employees evolve technology to better suit their working environments and preferences. Originality/value The survey and scales used in this study further demonstrate that there are meaningful statistical measures to accompany the qualitative methods frequently used in the AST literature. In addition, this paper expands AST research by exploring the positive outcomes that follow ironic and divergent technology appropriations.


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