scholarly journals Study on the scheme-design framework and service-business case of product service system oriented by customer value

2020 ◽  
Vol 2 (3) ◽  
pp. 132-141
Author(s):  
Zhongfei Zhang ◽  
Ting Qu ◽  
Hao Li ◽  
George Q. Huang
Keyword(s):  
Customer Value ◽  
Service System ◽  
Business Case ◽  
Design Framework ◽  
Product Service System ◽  
Scheme Design ◽  
Service Business ◽  
Product Service

Research on integrated product service system driven by customer value based on ontology technology

Kybernetes ◽  
2017 ◽  
Vol 46 (06) ◽  
pp. 1039-1051 ◽  
Author(s):  
Haihua Zhu ◽  
Jing Li ◽  
James Gao ◽  
Weihua Lu
Keyword(s):  
Customer Value ◽  
Service System ◽  
Effective Means ◽  
Value Added ◽  
Prototype System ◽  
Initial Attempt ◽  
Product Service System ◽  
Content Type ◽  
Product Service ◽  
Service Blueprint

Purpose With the customers’ increasing expectation on the product value, manufacturing enterprises around the world have made significant efforts to provide high value-added services in addition to their traditional product development and manufacturing business. For this reason, it is of great importance to research product service system. The purpose of this paper is to research on the key problem of integrated product service system (IPSS) design. Design/methodology/approach A value-oriented IPSS is developed, which is set up based on “requirements-functions-processes-structures” mapping model to give full consideration to customer value and service functions. An extended product-service blueprint, which stems from the service blueprint, is developed to describe product behaviors, service deliver processes, stakeholders’ activities and supporting activities. An ontology-based design support system is proposed to improve design efficiency and help designers making better-informed decisions. A computer-aided prototype system has been developed, and an initial attempt has been made to demonstrate the role of IPSS in the aerospace industry. Findings Many traditional design methods cannot effectively address the objects and processes integration problem of products and services. Moreover, both product and service should be considered in IPSS design, and both of them extremely depend on designers’ own experience and knowledge. Thus, a broader range of knowledge is required to understand product-service system (PSS) design. Research limitations/implications This research provides a solid foundation for PSS C and promotes an effective means for PSS design. Originality/value A customer value-oriented IPSS is presented. Customer requirements are considered during the design phase of PSS as well as both product and service knowledge.

scholarly journals Configuring New Business Models for Circular Economy through Product–Service Systems

2019 ◽  
Vol 11 (13) ◽  
pp. 3727 ◽  
Author(s):  
Marina P. P. Pieroni ◽  
Tim C. McAloone ◽  
Daniela C. A. Pigosso
Keyword(s):  
Circular Economy ◽  
Customer Value ◽  
Business Models ◽  
Service System ◽  
Service Systems ◽  
Product Service System ◽  
Product Service ◽  
New Business ◽  
Product Service Systems ◽  
New Business Models

Product—service systems (PSSs) are often outlined as potential enablers of new business models for circular economy. However, not all business models based on product-service systems have superior circularity potential. This research demonstrates how the application of a previously developed business model configurator for circular economy can support the design and assessment of customer value, economic and resource decoupling potential for product-service system business models in practice. By applying action research in two Nordic manufacturing companies from the furniture sector, different business model concepts based on product-service systems were proposed and assessed. Results indicate positive uptake by companies regarding the usefulness of the obtained outcomes. This research identified two key findings about ‘product-service system business models for circular economy’: (i) their configuration should fulfil certain simultaneous conditions—i.e. superior customer value, economic growth, and resource decoupling potential—to contribute to circular economy; and (ii) they are often ‘niche solutions’, fulfilling specific needs and customer segments, and more likely to flourish with certain types/characteristic of products, segments or geographical locations. Lastly, a framework outlining the conditions and trade-offs for assessing the circularity potential of business models based on product-service systems is introduced as one of the key contributions.

scholarly journals A Method of Capturing and Transferring Customer Value in Product Service System

2019 ◽  
Vol 2019 ◽  
pp. 1-16
Author(s):  
Hua Ding ◽  
Hengqiang Liu ◽  
Kun Yang
Keyword(s):  
Decision Making ◽  
Correction Factor ◽  
Group Decision Making ◽  
Hierarchical Model ◽  
Customer Value ◽  
Group Decision ◽  
Service System ◽  
Cloud Model ◽  
Product Service System ◽  
Product Service

The methods of capturing and transferring the customer value in a product service system (PSS) are studied to capture the customers’ intrinsic value requirements, grasp the importance level of requirement, and transform it into design elements to more reasonably allocate resources and develop products more in line with the customers’ needs and more competitive at a minimum cost. First, a hierarchical model of the customer value based on the means-end chain theory is constructed to analyze the customer value from the perspective of customer expectations. In the process of determining the importance priority of value elements, the cloud model is used to process the expert evaluation information, and the competitive correction factor and the Kano factor are used to modify the basic importance of the value elements. The customer value in the PSS is then transferred to the product and service performance domain by constructing the parallel house of quality embedded cloud model (PHOQ-ECM). In other words, the cloud model is used to process the group decision-making values with fuzziness and randomness to complete the correlation calculation of the parallel HOQ. The important priority of the performance characteristics is then obtained. Finally, the abovementioned methods are applied to capture and transfer the customer value of a shearer, and the results are compared with other studies. The results show that the hierarchical model of the customer value can more deeply capture the customer value. The cloud model solves the problem of group decision-making with fuzziness and randomness. The competition correction factor and the Kano factor improve the accuracy of the importance priority of the value elements. PHOQ-ECM achieves the transfer and distribution of the customer value to two different objects of product and service and improves the accuracy of the performance characteristics importance priority. The method feasibility and validity are verified through the abovementioned analysis. Consequently, the method can effectively guide the PSS design.

scholarly journals Conceptual Solution Decision Based on Rough Sets and Shapley Value for Product-Service System: Customer Value-Economic Objective Trade-Off Perspective

2021 ◽  
Vol 11 (22) ◽  
pp. 11001
Author(s):  
Di Feng ◽  
Xiaoyun Fu ◽  
Shaofei Jiang ◽  
Liting Jing
Keyword(s):  
Shapley Value ◽  
Rough Sets ◽  
Customer Value ◽  
Service System ◽  
Evaluation Criteria ◽  
Product Service System ◽  
Trade Off ◽  
The Shapley Value ◽  
Product Service ◽  
Economic Objective

The product service system (PSS), as a design concept for integrated products and services, needs to be evaluated in the early design stage to maximize the value for stakeholders of the PSS concept, which is a crucial task for enterprises. However, existing methods focus on the ranking and value assessment of PSS evaluation criteria (e.g., quality, sustainability, cost), ignoring the needs conflict between customer value and economic objectives in PSS design, resulting in decision results that are not applicable to industrial enterprises. Furthermore, the influence of weight preference and uncertain information on solution evaluation is seldom considered when calculating the weight of each criterion. To fill this gap, integrating rough sets and the Shapley value decision approach for product-service system design considering customer value-economic objective trade-off is proposed, which mainly includes two parts: firstly, the best worst method (BWM) and the entropy weight method are integrated to obtain the comprehensive weight of evaluation criteria in the customer value and economic objectives; secondly, the Shapley value method in the coalition game is used to solve the optimal expectation allocation of the two objectives, so as to select the solution closest to the allocation, i.e., the optimal solution. In addition, rough set techniques are used to capture and integrate subjective assessment information originating from DMs under uncertainty. Finally, a case study of the electric forklift design is illustrated to verify the proposed decision model. The decision results show that this approach is more reliable through sensitivity and comparison analysis, and provide a valuable recommendation for enterprises to consider product service in forklift design.

A Product-Service System Design Framework Based on a Business Ecosystem

2012 ◽  
Author(s):  
Hyung Sool Oh ◽  
Seung Ki Moon ◽  
Wonmo Kim
Keyword(s):  
System Design ◽  
New Product Development ◽  
Service System ◽  
Consumer Products ◽  
Design Framework ◽  
Product Service System ◽  
Business Ecosystem ◽  
Product Service ◽  
Service System Design ◽  
Design Factors

Nowadays, enterprises’ efforts are focused on increasing their product values with additional services and contents to satisfy diverse customer needs in competitive market environments. Trends of integrating services and products lead to the emergence of a product-service system (PSS). To enable designers and manufactures to implement and embody a PSS solution in new product development, there is a need for a comprehensive design framework to facilitate the design factors of PSS in complex business environments. The objective of this research is to propose a product-service system design framework to identify design factors for products and services in the context of a business ecosystem. In this paper, we introduce primary and secondary functions to understand customer purchasing motivations, which can be represented as the design factors. A survey on representative IT products is conducted to identify the design factors in terms of PSS. A business ecosystem is a group of entities associated with PSS. With the emergence of PSS, competitions in homogeneous market segment now become confrontations among different business ecosystems. In the proposed framework, we define a Product-Service platform (PS platform) as interface for customers toward PSS manufacturers, its supplier, and contents providers in the business ecosystem. Further, we discuss PS platform’s roles and advantages with case studies involving electronic consumer products.

An Investigation of Product Service System Models

2012 ◽  
Vol 3 (2) ◽  
pp. 35-49 ◽  
Author(s):  
Linda Ryan
Keyword(s):  
Value Chain ◽  
Service System ◽  
Global Market ◽  
Technology Leadership ◽  
Service Systems ◽  
Product Service System ◽  
Service Business ◽  
Product Service ◽  
Knowledge Intensive ◽  
Product Service Systems

With an increasingly competitive global market, cost, quality, and technology leadership are no longer sufficient for businesses to secure competitive advantage. Customers are increasingly demanding product and service combinations which can be tailored to their specific needs. This is known as Product Service Systems (PSS). PSS allows companies to move up the value chain and focus on delivering knowledge intensive products and services and provide highly customizable product/ service bundles. Due to the inherent differences between products and services, many companies fail to integrate the two effectively and didn’t successfully exploit the potential of an extended service business model. This paper discusses two research based PSS models and PSS models developed through industrial application and feedback. Similarities and differences will be explored, discussed and rationalised in order to gain an understanding of the variations in PSS design approaches.

A Study on the Core Competency for Product-Service System

2015 ◽  
Vol 29 (2) ◽  
pp. 171-195 ◽  
Author(s):  
Hong, Yong-pyo ◽  
Young Jun Kim
Keyword(s):  
Service System ◽  
Core Competency ◽  
Product Service System ◽  
The Core ◽  
Product Service
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