The development of an integrated Indonesian health care model using Kano’s model, quality function deployment and balanced scorecard

2017 ◽  
Author(s):  
Jonny ◽  
Teuku Yuri M. Zagloed
Keyword(s):  
Health Care ◽  
Balanced Scorecard ◽  
Quality Function Deployment ◽  
Care Model ◽  
Model Quality ◽  
Quality Function ◽  
Kano’S Model ◽  
Health Care Model

MANAJEMEN KUALITAS JASA PERAWATAN MOTOR DENGAN METODE SERVQUAL, QUALITY FUNCTION DEPLOYMENT DAN MODEL KANO

2017 ◽  
Vol 11 (1) ◽  
pp. 61
Author(s):  
Risky Ramadhano ◽  
Anjar Priyono
Keyword(s):  
Literature Review ◽  
Service Quality ◽  
Quality Function Deployment ◽  
Service Performance ◽  
House Of Quality ◽  
Model Quality ◽  
Managerial Implication ◽  
Quality Function ◽  
Kano’S Model ◽  
The Relationship

The objective of this paper is to investigate the attributes of services at a scooter maintenance centreand how to improve the attributes. As many as 40 customers participated in this study to identify theattributes. The instrument was developed through a combination of literature review, interview focusgroup discussion. Unlike many other studies that assume a linear relationship between servicesattributes and customer satisfaction, this study considers the relationship as non-linear. For thisreason, this study does not only use Service Quality (SERVQUAL) Model but also Kano’s Modelwhich was combined with Quality Function Deployment. The analysis demonstrated that there were13 attributes required by customers of which 4, 5 and 4 were categorised as attractive, onedimensional and must-berespectively according to Kano’s Model. Managerial implication and futureresearch recommendation are also presented at the end of the paper.Keywords: Service quality, Kano’s Model, Quality Function Deployment, Service Performance, Voiceof Customer, House of Quality

Examining the effectiveness of a coordinated perinatal mental health care model using an intersectional-feminist perspective

2018 ◽  
Vol 41 (5) ◽  
pp. 627-640 ◽  
Author(s):  
Natalie R. Stevens ◽  
Nicole M. Heath ◽  
Teresa A. Lillis ◽  
Kenleigh McMinn ◽  
Vanessa Tirone ◽  
...  
Keyword(s):  
Mental Health ◽  
Health Care ◽  
Mental Health Care ◽  
Feminist Perspective ◽  
Perinatal Mental Health ◽  
Care Model ◽  
Health Care Model

scholarly journals 90ENHANCED HEALTH CARE MODEL FOR CARE HOMES

2017 ◽  
Vol 46 (suppl_1) ◽  
pp. i1-i22
Author(s):  
S Roberts ◽  
C C G Walsall ◽  
K Welborn ◽  
S Roberts
Keyword(s):  
Health Care ◽  
Care Homes ◽  
Care Model ◽  
Health Care Model

Infant Health Outcomes Associated with Voluntary Health Care Model Change in a Choice-Based Medicaid System

2009 ◽  
Vol 102 (8) ◽  
pp. 784-788 ◽  
Author(s):  
William B. Pittard ◽  
James N. Laditka ◽  
Sarah B. Laditka
Keyword(s):  
Health Care ◽  
Health Outcomes ◽  
Infant Health ◽  
Care Model ◽  
Health Care Model
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