Responses of Architects and Engineers to Quality Function Deployment (QFD) in the Singapore Construction Industry

2001 ◽  
Vol 44 (3) ◽  
pp. 251-259
Author(s):  
Low Sui Pheng ◽  
Chia Chow Hwee
Keyword(s):  
Construction Industry ◽  
Quality Function Deployment ◽  
Quality Function

Level of visualization support for project communication in the Turkish construction industry: A quality function deployment approach

2007 ◽  
Vol 34 (1) ◽  
pp. 19-36 ◽  
Author(s):  
Yasemin Nielsen ◽  
Bilge Erdogan
Keyword(s):  
Construction Industry ◽  
Quality Function Deployment ◽  
Construction Projects ◽  
Communication Tool ◽  
Quality Of Data ◽  
Quality Function ◽  
Construction Companies ◽  
Visualization Tools ◽  
Types Of Information

Quality of communication is a key factor in the success of construction projects. Visualization technologies can play an important role in improving the quality of data by improving human comprehension and increasing the depth of the information delivered. Visualization has for some time been identified as one of the major technology themes allowing development of construction processes. However, visualization has not been embraced as a strategic tool by construction companies, and they generally fail to take full advantage of available visualization tools. This paper aims to evaluate the extent of visualization as a communication tool in the construction industry and to determine potential benefits to be gained through implementation of visualization. The current state of the use of visualization for communication in Turkish architecture, engineering, and construction companies is mapped through surveys and interviews. Information flow contents and types are analysed to determine the types of information in the construction process that may benefit from visual representation. According to the priorities of the expectations ranked by the users and the potential of different visualization tools, the level of visualization required for each data flow is determined by a quality function deployment (QFD) based approach.Key words: visualization, construction, visual communication, quality.

scholarly journals Awareness and effectiveness of quality function deployment (QFD) in design and build projects in Nigeria

2014 ◽  
Vol 12 (1) ◽  
pp. 72-88 ◽  
Author(s):  
Romeo John ◽  
Andrew Smith ◽  
Sarich Chotipanich ◽  
Michael Pitt
Keyword(s):  
Construction Industry ◽  
Quality Function Deployment ◽  
Quantitative Research ◽  
Chief Executive ◽  
Developed Countries ◽  
Control Technique ◽  
Research Approach ◽  
Quality Function ◽  
Content Type ◽  
Quality Control Technique

Purpose – Quality function deployment (QFD) is a method for structured product planning and development that enables a development team to specify clearly the wants and needs of customers. This method has been successfully employed in the construction industry in developed countries. However, the benefits of QFD have not been practically realised in developing countries such as Nigeria. Hence, this research aims to investigate the awareness and effectiveness of QFD as a quality control technique that enhances the satisfaction of clients in terms of quality, cost and project delivery time in design and build projects. Design/methodology/approach – A qualitative and quantitative research approach in the form of in-depth telephone interviews and questionnaires was used to obtain the views of construction professionals such as civil engineers, architects, project managers, chief executive officers and trades people involved in design and build projects in the Nigerian construction industry, as well as 50 clients to ascertain the level of satisfaction derived from these design and build projects. Findings – The results of this research are derived from statistical analysis and show that there is currently little awareness of QFD within the Nigerian construction industry or its potential effectiveness in design and build projects. Originality/value – There has been little previous research into the use of QFD in the Nigerian construction industry, hence this paper provides insight but also highlights the need for further research.

Strategic use of quality function deployment (QFD) in the construction industry

2005 ◽  
Vol 40 (2) ◽  
pp. 245-255 ◽  
Author(s):  
Irem Dikmen ◽  
M. Talat Birgonul ◽  
Semiha Kiziltas
Keyword(s):  
Construction Industry ◽  
Quality Function Deployment ◽  
Quality Function

Peningkatan Kualitas Layanan Konsumen Dengan Metode Servqual Dan Quality Function Deployment

2019 ◽  
Vol 3 (2) ◽  
pp. 60
Author(s):  
Chistofora Desi Kusmindari
Keyword(s):  
Customer Satisfaction ◽  
Quality Function Deployment ◽  
Quality Function

Permasalahan dalam penelitian ini adalah bagaimanakah peningkatan kualitas layanan konsumen CV. Sinar Jaya Agung dengan metode servqual dan quality function deployment dengan tujuan untuk mengetahui persepsi konsumen dengan metode servqual, untuk menentukan nilai gap servqual antara persepsi dan harapan konsumen, dan untuk meningkatkan kualitas layanan sesuai dengan kebutuhan dan keinginan konsumen dengan menggunakan metode quality function deployment. Hasil penelitian ini menunjukkan bahwa semakin tinggi nilai customer satisfaction performancemaka semakin tinggi pula tingkat persepsi konsumen terhadap atribut oleh responden, nilai gap servqual diperoleh nilai tertinggi sebesar 0,35 pada atribut karyawan memiliki kompetensi dan profesional dalam melayani pelanggan. Dengan demikian dapat diartikan bahwa kualitas layanan konsumen yang diberikan sudah bisa dikatakan baik. Hasil pengujian quality function deployment menunjukkan bahwa untuk meningkatkan kualitas layanan sesuai dengan kebutuhan dan keinginan konsumen, maka perusahaan harus melakukan beberapa perbaikan, antara lain: lokasi perusahaan harus mudah dijangkau oleh konsumen, penyediaan checklist pembersihan, pemberian pelatihan rutin kepada karyawan, serta service yang baik dari karyawan pada konsumen.

Analisis Kualitas Pelayanan Dengan Penerapan Metode Quality Function Deployment Pada Pasien Unit Rawat Jalan Poliklinik Penyakit Dalam Badan Rumah Sakit Umum Daerah �45� Kuningan

2008 ◽  
Vol 4 (08) ◽  
pp. 36
Author(s):  
Lili Karmela Fitriani Karmela Fitriani
Keyword(s):  
Quality Function Deployment ◽  
Technical Characteristic ◽  
Importance Value ◽  
Quality Function ◽  
The Public ◽  
Water Closet ◽  
Degree Of Satisfaction ◽  
Voice Of Customer ◽  
Level Of Importance

AbstrakThe data of year 2006 show that amount of polyclinic patients care unit of BRSUD�45� Kuningan is the most among other polyclinics. The result of observation and interviews tell that the degree of satisfaction got by the patients is in the level(category) of middle (enough) and the degree of importance is in the level of high (important). The purpose of doing this research is to analyze the quality of service to improve the patients satisfaction using Quality Function Deployment method involving 96 respondents. The data were taken from the result of applying quality Function Deployment method in BRSUD�45� Kuningan tells that the attribute owning the highest level of importance is the competence or the skill of the doctors in handling their works while the attribute owning the lowest level is the availability of the public service facilities such as public phones, televisions, and ATM. The attribute that owns the most satisfaction value is the dressy of the officials while the attribute that owns the least satisfaction value is the comfortable, hygiene water closet. The technical characteristic owning relatively the highest importance value is the standard officers� performance; therefore, such attribute gets the highest attentive priority of technical characteristic (technical response)Keywords : QFD, House of Quality, Voice of Customer, Technical Characteristic, Technical Response

Sign in / Sign up

Export Citation Format

Share Document