The role of dissonance reduction and co-creation strategies in shaping smart service satisfaction – the case of Uber

Author(s):  
Reza Mousavi ◽  
Bidyut Hazarika ◽  
Kuanchin Chen ◽  
Thomas Rienzo
1996 ◽  
Vol 4 (3) ◽  
pp. 3-32
Author(s):  
Daryl McKee ◽  
Anita Jackson ◽  
Daniel L. Sherrell

2017 ◽  
Vol 27 (1) ◽  
pp. 167-182 ◽  
Author(s):  
Lisa M. Larson ◽  
Matthew T. Seipel ◽  
Mack C. Shelley ◽  
Sandra W. Gahn ◽  
Stacy Y. Ko ◽  
...  

Recent research has examined the well-being of higher education faculty, but it has typically lacked a theoretical model. The present study used self-determination theory to model the well-being of 581 tenured and tenure-eligible faculty members at a large mid-Western university. Volitional autonomy, perceived competence, and perceived relatedness were hypothesized to partially mediate the relationships between several environmental factors (e.g., administrative support, research support, promotion and tenure support) and faculty well-being (i.e., teaching/service satisfaction and global satisfaction). Results of path analysis indicated that all relations between the environment and teaching/service satisfaction were fully mediated by volitional autonomy and perceived competence, whereas all relations between the environment and global satisfaction were partially mediated by perceived relatedness. These findings highlight the centrality of psychological needs in understanding the relations between the environment and faculty well-being. Additional implications and future directions for research are discussed.


Author(s):  
Jens Rydgren

This article examines the multiple mechanisms by which beliefs are formed — from observation, social influence/socialization, induction, deduction from other beliefs, adaptation to desire (wishful thinking), and dissonance-reduction mechanisms — as well as the conditions under which each arises and the characteristic processes (and problems) associated with each. The discussion is generally set in a socio-cognitive framework, which is based on the assumption that individuals are motivated by an ‘effort after meaning’. The article first considers the role of categorization in belief formation before turning to inductive reasoning and analogism. It then describes the conditions under which people’s beliefs are particularly likely to be influenced by others, followed by an analysis of the mechanism of dissonance reduction. It suggests that while beliefs are slippery and difficult to nail down, they need to be taken into account in any explanation of action.


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