Standard Contracts for Cloud Services
This chapter reviews the main issues that cloud contracts typically cover and what their terms provide. It examines whether approaches vary significantly between providers, and assesses how terms have changed over the past ten years. The approach is largely empirical. The chapter presents the results of a survey of the standard Terms of Service (ToS) under which providers offered cloud computing services in 2019. It looks at general terms relating to the contract, such as duration, termination, and variation clauses. The chapter then considers terms relating to the allocation of responsibility, liability, and intellectual property (IP) between customer and provider. It analyses these terms from the perspective of English law, and where relevant, European law.