The Impact of Continuity of Nursing Care Personnel on Patient Satisfaction

Patient satisfaction has become an integral part of the process of measuring the quality of the provided care. Patients’ satisfaction about healthcare services increases in institutions that provide healthy workplace environment for nurses.This quantitative study aims to measure the impact of nurse practice environment on patients’ satisfaction with the provided nursing care services. A cross-sectional design was conducted to survey 75 male and female nurses and 107 inpatients who were hospitalized at least one day and aged 17 years and older. Sample was selected from medical and surgical wards of two main teaching hospitals in AL-Najaf province, Iraq.The results show that 80% of the nurses work in poor practice environment. About 52% of the patients were partially satisfied with nursing care; whereas, about 47% of the patients were unsatisfied. A significant correlation was found between nurse practice environment and patients’ satisfaction p < .05; regression analysis shows that patients’ satisfaction can be predicted based on nurse-patient ratio. Conclusion: Enhancing the practice environment of nurses helps improving the quality of healthcare and achieving better level of patients’ satisfaction with nursing care services. Keywords: Nurses workplace; patient satisfaction; practice environment; nursing care;

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The Impact of Patient Satisfaction With Nursing Care Services, Switching Costs and Perceived Risk on Intention of Reuse in the Emergency Medical Center

Journal of Korean Academy of Nursing Administration ◽

10.11111/jkana.2011.17.4.432 ◽

2011 ◽

Vol 17 (4) ◽

pp. 432

Author(s):

Hyun Jeong Kim ◽

Young-Hee Yom

Keyword(s):

Patient Satisfaction ◽

Nursing Care ◽

Perceived Risk ◽

Switching Costs ◽

Medical Center ◽

Care Services ◽

Emergency Medical ◽

The Impact

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PRACTITIONER APPLICATION: The Impact of Nursing Care and Other Healthcare Attributes on Hospitalized Patient Satisfaction and Behavioral Intentions

Journal of Healthcare Management ◽

10.1097/00115514-200405000-00009 ◽

2004 ◽

Vol 49 (3) ◽

pp. 196-197 ◽

Cited By ~ 1

Author(s):

Steven M. Barney

Keyword(s):

Patient Satisfaction ◽

Nursing Care ◽

Behavioral Intentions ◽

Hospitalized Patient ◽

The Impact

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Nurse Caring and Patient Satisfaction in Iran

International Journal for Human Caring ◽

10.20467/1091-5710.12.3.14 ◽

2008 ◽

Vol 12 (3) ◽

pp. 14-23 ◽

Cited By ~ 6

Author(s):

Forough Rafii, ◽

Mohammad Esmaiel Hajinezhad, ◽

Hamid Haghani,

Keyword(s):

Patient Satisfaction ◽

Nursing Care ◽

Healthcare Services ◽

Study Data ◽

Direct Care ◽

Caring Behaviors ◽

Healthcare Environment ◽

Nurse Caring ◽

The Impact ◽

Satisfaction With Healthcare Services

Intense staff shortages and heavy workloads are common characteristics of Tehran educational hospitals. This may contribute to changes in patients’ perceptions of nurse caring and satisfaction with healthcare services. The time that nurses previously allotted to direct care has been reduced, possibly restricting the effects of nursing care. For this study, data were collected using the Persian versions of the revised Caring Behaviors Inventory and the Patient Satisfaction Instrument. Data were analyzed using SPSS for Windows. Findings support earlier western evidence that nurse caring is associated with patient satisfaction with nursing care. It is important to reflect on the impact of culture, religion, and current healthcare environment of Iran on nurse caring and patient satisfaction.

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