The link between nurse workplace environment and patient satisfaction with nursing care services

2017 ◽  
Vol 4 (2) ◽  
pp. 267-274
Author(s):  
Hayder AL- Hadrawi
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Teaching Hospitals ◽  
Practice Environment ◽  
Workplace Environment ◽  
Nurse Practice Environment ◽  
Patients Satisfaction ◽  
Care Services ◽  
The Impact

Patient satisfaction has become an integral part of the process of measuring the quality of the provided care. Patients’ satisfaction about healthcare services increases in institutions that provide healthy workplace environment for nurses.This quantitative study aims to measure the impact of nurse practice environment on patients’ satisfaction with the provided nursing care services. A cross-sectional design was conducted to survey 75 male and female nurses and 107 inpatients who were hospitalized at least one day and aged 17 years and older. Sample was selected from medical and surgical wards of two main teaching hospitals in AL-Najaf province, Iraq.The results show that 80% of the nurses work in poor practice environment. About 52% of the patients were partially satisfied with nursing care; whereas, about 47% of the patients were unsatisfied. A significant correlation was found between nurse practice environment and patients’ satisfaction p < .05; regression analysis shows that patients’ satisfaction can be predicted based on nurse-patient ratio. Conclusion: Enhancing the practice environment of nurses helps improving the quality of healthcare and achieving better level of patients’ satisfaction with nursing care services.  Keywords: Nurses workplace; patient satisfaction; practice environment; nursing care;   

scholarly journals Patient satisfaction with the quality of nursing care: A cross-sectional study

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
N Skhvitaridze ◽  
T Lobjanidze ◽  
A Papidze ◽  
E Barjadze ◽  
N Landia
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Waiting Time ◽  
Cross Sectional Study ◽  
Capital City ◽  
Survey Study ◽  
Cross Sectional ◽  
Patients Satisfaction ◽  
Quality Of Nursing

Abstract Aim To evaluate patients' satisfaction with the quality of nursing care and examine factors which affect their decision. Design A retrospective, cross-sectional, descriptive survey study. Methods Data were collected using a structured questionnaire in Georgian language was administered to the patients. The response rate was 93% and the final sample was composed of 173 patients who enrolled consequently after taking written informed consent. One hospital and one outpatient department in the capital city of Georgia were selected for the study setting. Data were collected during one month. Data on demography was collected. Descriptive and inferential statistics were applied accordingly using STATA version 17. Eligible criteria: Adults, capable of independent communication and who talk Georgian language, did not have any severe process or complications, were in the recovery stage, with no referral and discharging to home. Results Majority of respondents were aged between 56-65 years (50%), males (52.5%), residents of the capital city (70%), having higher education (80%) and employed (75%). Overall, 89% of patients described provided nursing care as an excellent. The most important factors, which affect patients' satisfaction are the waiting time before admission, safety of services, comfortable environment along with the proper level of care and attentiveness. These results can be generalized and may be useful in comparative studies of patient satisfaction. Key messages Permanent evaluation of nursing care is important to evaluate patients satisfaction. Factors as waiting time, safety of services, comfortable and friendly environment, and attentiveness are key for high level of satisfaction.

scholarly journals Extent of patients' satisfaction in the external services department of Al-Iman General Hospital: مدى رضا المرضى في قسم الخدمات الخارجية بمستشفى الإيمان العام بالرياض

2021 ◽  
Vol 5 (3) ◽  
Author(s):  
Faris Wazin Almotairi, Omar Ali Al-Sagheer Sumaida
Keyword(s):  
Patient Satisfaction ◽  
General Hospital ◽  
Health Care Services ◽  
Positive Impact ◽  
Study Data ◽  
Medical Services ◽  
Patients Satisfaction ◽  
Care Services ◽  
Degree Of Satisfaction

The study aimed to identify the extent of patient satisfaction in the external services section of the General Eman Hospital, and the problem of the study is summarized in the following question, which is the extent of the patients ’satisfaction in the external services section of the general faith hospital from the viewpoint of auditors of the general faith hospital in Riyadh, and the study has significance as the study is a step to identify On the level of quality of medical services aimed at patient satisfaction in the External Services Department of Al-Iman General Hospital. Likewise, this study came to know the level of quality of services provided to patients in the external services department of Al-Iman General Hospital in order to put it and put officials in the picture of the matter, and the study identified hypotheses and there are no statistically significant differences at the level of significance (5 = 0.05) towards the level of patient satisfaction, and the quality Actual services in the External Services Department of Al-Iman General Hospital, depending on gender, age and educational qualification. The descriptive analytical approach was used to achieve the goals of the study, and the questionnaire was used as a tool to collect data, and the study community consisted of auditors of Al Iman General Hospital in Riyadh, and the study sample consisted of (110) male and female auditors from Al Iman Hospital, and a set of statistical methods were used to process the study data By using the SPSS program. In light of this, a number of results were reached, the most important of which are: Health care services, such as the dimensions of service quality, tangibility: (tangible physical aspects), response, safety, and sympathy for patients, to satisfy patients in the external services department of Iman Hospital, have a significant and positive impact on patient satisfaction. Likewise, the degree of satisfaction was satisfactory with regard to the dimensions of quality of service, tangibility: (tangible physical aspects), response, safety, and sympathy for patients, to satisfy patients in the external services department of Iman Hospital. In light of the results, the study recommends the following: - Doctors and nurses should pay attention to the auditors, pay attention to the problems and inquiries of patients, and urge to provide services on time without delay, to meet the requests of patients immediately. - The hospital administration should work on everything that improves the level of satisfaction of the auditors with the provision of modern devices that contribute to providing good medical services, attention to the problems and inquiries of patients, attention to the cleanliness of hospital facilities and the development of medical guidelines, and provide waiting places for auditors.

scholarly journals An Evaluation of Patient Satisfaction with Nursing Care: A Qualitative Study in an Indonesian Hospital

2020 ◽  
Vol 30 (6) ◽  
Author(s):  
Wardah ◽  
Dr Said Usman ◽  
Dr Elly Wardani
Keyword(s):  
Patient Satisfaction ◽  
Qualitative Study ◽  
Nursing Care ◽  
Continuous Training ◽  
Descriptive Phenomenology ◽  
Patient Dissatisfaction ◽  
Care Services ◽  
Nursing Services ◽  
Patients Experience

BACKGROUND፡ Patients experience first-hand quality services from nurses who are directly responsible for their welbeing. However, patient dissatisfaction with nursing services remains a problem in most developing countries. Therefore, this study aims to explore patient satisfaction with nursing care services in an Indonesian hospital.METHOD: A qualitative study with a descriptive phenomenology method was employed. Also, in-depth interviews were conducted with 15 informants, and thematic analysis was adopted to analyze the data.RESULTS: The results of this study are described in the following themes and sub-themes: (1) hospital existence in public eyes: a) service commitment b) accessibility; (2) patients’ background: a) religious aspect, b) cultural influence on perceiving health and sickness.CONCLUSION: Hospital management needs to enhance the quality of nursing services through sustainable education programs and continuous training. These are important to improve nurses’ cognition and skills, and further to ensure patient satisfaction and hospital quality.

HUBUNGAN KUALITAS PELAYANAN KEPERAWATAN DENGAN TINGKAT KEPUASAN PASIEN RAWAT INAP DI IRINA A RSUP PROF DR R D KANDOU MANADO

e-NERS ◽  
2013 ◽  
Vol 1 (1) ◽  
Author(s):  
Angela Christin Tiwa ◽  
Jimmy Posangi ◽  
Herman Warouw
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Chi Square ◽  
Cross Sectional ◽  
Patient’S Satisfaction ◽  
Care Services ◽  
Relationship Of ◽  
The Relationship ◽  
Quality Of Nursing

Abstract: A service although can be counted satisfy to patient but the aplication do not according to the ethical code and atandart, it is not a quality service. It is, therefore very important the role of  nursing care is very important the affect the patient's satisfaction. The purpose of research know is to the relationship of quality nursing care to the level of satisfaction of hospitalized patients at the department of Irina A Prof Dr R D Kandou Manado. The study design is using observational analytic cross-sectional approach. The Population of the patients who cared at department of Irina A Prof Dr R D Kandou Manado with the average of 180 patients a month. Sixtyvive samples were used in this research . The data is processed by using univariate and bivariate chi square calculations. The results show the relationship of quality nursing care to inpatient satisfaction majority of good quality (58.5%) and poor (41.5%) and to the satisfaction of the majority of the patients were less satisfied (50.8%) and the satisfied (49.2%). As a Conclusion, there is a significant correlation between the quality of nursing care with the patient satisfaction and quality of serviceis assumed as good. As a suggestion the quality of nursing care services of hospital management should be further enhance which can support the profesionalism of the nurses, so the patient satisfaction archieved can be maximized. Keywords: nursing service, patient satisfaction.     Abstrak: Suatu pelayanan sekalipun di nilai dapat memuaskan pasien tetapi penyelenggaraannya tidak sesuai dengan kode etik dan standar bukanlah pelayanan yang bermutu. Oleh karena itu perawat sangat berperan penting dalan pelayanan keperawatan karena berpengaruh dengan kepuasan pasien. Tujuan penelitin mengetahui hubungan kualitas pelayanan keperawatan dengan tingkat kepuasan pasien rawat inap di Irina A RSUP Prof Dr R D Kandou Manado. Desain penelitian observasional analitik dengan pendekatan cross sectional. Populasi seluruh pasien yang berada di ruang rawat inap Irina A RSUP Prof Dr R D Kandou Manado dengan rata-rata pasien per bulan sebanyak 180. Sampel penelitian 65 pasien. Data diolah secara univariat dan bivariat dengan menggunakan perhitungan chi square. Hasil penelitian menunjukkan hubungan kualitas pelayanan keperawatan dengan tingkat kepuasan pasien rawat inap mayoritas kuaitas pelayanan keperawatan yang baik (58,5%) dan yang kurang baik (41,5%) dan untuk kepuasan mayoritas pasien kurang puas (50,8%) dan yang puas (49,2%). Kesimpulan terdapat hubungan  yang bermakna antara kualitas pelayanan keperawatan dengan tingkat kepuasan pasien dan kualitas pelayanannya sudah baik. Saran pihak manajemen rumah sakit hendaknya lebih meningkatkan lagi kualitas pelayanan keperawatan yang dapat menunjang profesionalitas seorang perawat sehingga tingkat kepuasan  pasien bisa maksimal. Kata Kunci: pelayanan keperawatan,  kepuasan pasien.

scholarly journals The Role of Hospital Service Quality and Informing System in Patients' Willingness to Pay with Mediation of Satisfaction

2020 ◽  
Author(s):  
Ghasem Zarei ◽  
Hajieh Ghorbani Ardahaei
Keyword(s):  
Information System ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Willingness To Pay ◽  
Equation Modeling ◽  
Mediating Role ◽  
Patients Satisfaction ◽  
The Impact

Background: The willingness to pay is criteria criterion for measuring the patients' interest to continue their relationship with health centers. The main purpose of this study was to determine the effect of service quality and informing system of hospitals on the patient's willingness to pay with mediating role of patient satisfaction. Methods: This is an applied survey. The statistical population of this study consisted of all patients referring to Imam Khomeini Hospital in Sarab City during the first six months of 2019. Random sampling method was applied and 390 questionnaires were distributed among the patients. Data gathering tools included researcher made questionnaire with confirmed validity and reliability. Experts’ opinion and confirmatory factor analysis were used to confirm the validity. Cronbach's alpha method and combined reliability coefficient were used for reliability. Data were analyzed using structural equation modeling (SEM) test by partial least squares method. To analyze the data, SPSS 20 and Smart PLS 3 software were used. Results: Among the distributed questionnaires, 300 ones were completed and returned. According to the descriptive statistics, mean score of service quality, hospital information system, patient satisfaction, and willingness to pay were 2.98, 2.81, 3.44, and 2.67, respectively. The results obtained from the inferential analysis showed that the quality of services had a significant effect on patients’ satisfaction and willingness to pay. Moreover, the information system had a significant effect on patients’ satisfaction and patients' satisfaction had a significant effect on the willingness to pay. The impact of the information system on the willingness to pay was not confirmed. Conclusion:  Based on the findings, changes in the quality of hospital informing system and service quality with the mediating role of patients’ satisfaction affected their willingness to pay.  

The relationship between patient donation and satisfaction with online healthcare service quality

2019 ◽  
Vol 47 (12) ◽  
pp. 1-10
Author(s):  
Yuanrong Hu ◽  
Shengkang Lu ◽  
Zhongming Tang
Keyword(s):  
Patient Satisfaction ◽  
Healthcare Service ◽  
Outcome Quality ◽  
Healthcare Applications ◽  
Mobile Healthcare ◽  
Process And Outcome ◽  
Patient Consultation ◽  
The Impact ◽  
The Relationship

We explored how donation relates to patient satisfaction with the quality of process and outcome in an online healthcare service. Using a dataset of 496,723 patient consultation records collected from ChunyuDoctor, which is among the largest of the Chinese mobile healthcare applications, we conducted a multiple regression and found that patient satisfaction with both process and outcome jointly influenced their donation. We also found that higher quality satisfaction levels meant paying patients were more likely to donate than were free patients. Our results also showed satisfaction with the quality of the process and the outcome had an equal impact on patient donation for the free patients, but the impact of process quality was greater than that of outcome quality for the paying patients, suggesting the importance of enhancing the quality of the process in an online healthcare service. Implications of the findings are discussed.

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