The term navigation has become the new “buzz” word for assisting individuals in their shift from one situation in life, to another. The process and service delivery of navigation is useful for helping individuals, families and communities achieve their goals. Navigation service is especially beneficial in helping persons manage their health and biopsychosocial needs, including mental health. Whether it is helping a person transition from mental illness to mental health, or assisting a student in their career development, having someone with the proper knowledge and skills to help navigate that process can be advantageous. This article will identify and describe the five essential components of effective case management and its application to the navigation process. It will also state some important interviewing skills that can enhance the practitioner-client relationship during the navigation case management process.
An application of Six Sigma DMAIC methodology in outsourcing management process improvement
