A model of high performance work practices and turnover intentions

Purpose The purpose of this study is to investigate the mediating effect of job embeddedness on the relationships between high-performance work practices, trust in supervisor and turnover intentions of frontline employees in the hospitality industry. Design/methodology/approach Data were collected from 343 frontline employees working in four- and five-star hotels of Thailand. Partial least squares was used for analysis because it is considered as the best method to analyze the data containing both reflective and formative indicators. Findings Results suggest that job embeddedness fully mediates the effects of high-performance work practices and trust in supervisor on turnover intentions and turnover intention positively affects the actual voluntary turnover. Practical implications The study confirms that high-performance work practices (empowerment, training and rewards) and trust in supervisor affect turnover intentions through on-the-job embeddedness. Hence, high-performance work practices embed hotel employees in their jobs, and they are unlikely to display turnover intentions. Furthermore, low level of trust in supervisor must be addressed to maintain a healthy environment where employees are able to develop their job embeddedness. Originality/value This study contributes to the body of research on the theoretical explanation of the consequences of trust in supervisor in hospitality industry, as well as to the growing body of research on turnover intentions in frontline employees.

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High Performance Work Practices Facilitating Employee Engagement: A Study of PSUs in Delhi NCR

Nepalese Journal of Management Science and Research ◽

10.53056/njmsr-2016001.10 ◽

2016 ◽

Vol 1 (1) ◽

Author(s):

Pooja Misra ◽

Jaya Gupta

Keyword(s):

Employee Engagement ◽

Human Resource ◽

High Performance ◽

Turnover Intentions ◽

Organizational Outcomes ◽

Work Practices ◽

Secondary Sources ◽

High Performance Work Practices ◽

Mind Set ◽

The Relationship

The theme of employee engagement has generated a great deal of attention among human resource practitioners across the globe. Companies are increasingly focusing on means of creating and leveraging levels of employee engagement. Employee engagement was experimentally determined to be a key forecaster of desirable organizational outcomes such as customer satisfaction, retention, productivity and profitability. Research studies have suggested that high-performance work practices can help to develop positive beliefs and mind-set associated with employee engagement. These practices can, therefore, generate the kinds of discretionary behaviours that lead to enhanced performance. The present research attempts to analyse the relationship between high performance work practices, employee engagement and turnover intentions for public sector units (PSUs) in Delhi and NCR. The research is exploratory in nature and was conducted on the basis of self-completed questionnaires and relevant secondary sources. Keywords: ability, employee engagement, high performance work practices, motivation, opportunity to participate, turnover intentions

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