Measuring the operational performance of intensive care units using the analytic hierarchy process approach

2006 ◽  
Vol 26 (8) ◽  
pp. 849-865 ◽  
Author(s):  
Prasanta Kumar Dey ◽  
Seetharaman Hariharan ◽  
Benjamin Thomas Clegg
Keyword(s):  
Intensive Care ◽  
Analytic Hierarchy Process ◽  
Performance Measurement ◽  
Measurement Model ◽  
Process Approach ◽  
Service Performance ◽  
Analytic Hierarchy ◽  
Content Type ◽  
The Analytic Hierarchy Process ◽  
Hierarchy Process

PurposeThe purpose of this study is to develop a performance measurement model for service operations using the analytic hierarchy process approach.Design/methodology/approachThe study reviews current relevant literature on performance measurement and develops a model for performance measurement. The model is then applied to the intensive care units (ICUs) of three different hospitals in developing nations. Six focus group discussions were undertaken, involving experts from the specific area under investigation, in order to develop an understandable performance measurement model that was both quantitative and hierarchical.FindingsA combination of outcome, structure and process‐based factors were used as a foundation for the model. The analyses of the links between them were used to reveal the relative importance of each and their associated sub factors. It was considered to be an effective quantitative tool by the stakeholders.Research limitations/implicationsThis research only applies the model to ICUs in healthcare services.Practical implicationsPerformance measurement is an important area within the operations management field. Although numerous models are routinely being deployed both in practice and research, there is always room for improvement. The present study proposes a hierarchical quantitative approach, which considers both subjective and objective performance criteria.Originality/valueThis paper develops a hierarchical quantitative model for service performance measurement. It considers success factors with respect to outcomes, structure and processes with the involvement of the concerned stakeholders based upon the analytic hierarchy process approach. The unique model is applied to the ICUs of hospitals in order to demonstrate its effectiveness. The unique application provides a comparative international study of service performance measurement in ICUs of hospitals in three different countries.

Performance of physical asset management using the analytic hierarchy process

2019 ◽  
Vol 37 (3) ◽  
pp. 327-345 ◽  
Author(s):  
Fawzeia Abdulla Al Marzooqi ◽  
Matloub Hussain ◽  
Syed Zamberi Ahmad
Keyword(s):  
Analytic Hierarchy Process ◽  
Asset Management ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Equal Importance ◽  
The Analytic Hierarchy Process ◽  
Physical Asset ◽  
The Impact ◽  
Hierarchy Process ◽  
Asset Managers

Purpose The purpose of this paper is to explore certain resources, capabilities and competencies needed to improve the performance of physical asset management (PAM). Design/methodology/approach The analytic hierarchy process (AHP) is used to select and prioritize the most appropriate factors for improving performance. A multi-criteria approach is used to analyze and compare the importance of 6 main criteria and 18 subcriteria identified from a survey of relevant literature. Findings The study revealed that not all factors are viewed as having equal importance in improving PAM performance, as three of the main factors attained greater importance among the six factors. Research limitations/implications This study explored the factors required for managing assets only within the third stage of asset lifecycle, that is, the utilization stage. It is recommended that future studies be conducted in such a way as to determine the importance of similar factors in the other stages of the asset lifecycle, or to identify new factors and add new criteria. Practical implications Knowledge of the differential impacts of the factors on the performance of PAM can impact asset managers and decision makers in their allocation of resources and focus their work on the highest-ranked rather than the lowest-ranked factors. Also, AHP used provides an effective mean for asset managers to identify priorities among decision criteria in their organization. Originality/value To date, no study has explored the impact of six combined factors on the performance of PAM. Previous studies have found that these factors each had equal importance. However, their relative ranking in practice and when they appear together have remained unrecognized.

Prioritization of barriers to the implementation of medical equipment marketing strategies using the analytic hierarchy process (AHP)

2019 ◽  
Vol 13 (4) ◽  
pp. 489-499
Author(s):  
Donya Gazerani ◽  
Mohammadkarim Bahadori ◽  
Mohammad Meskarpour_Amiri ◽  
Ramin Ravangard
Keyword(s):  
Analytic Hierarchy Process ◽  
Medical Equipment ◽  
Marketing Strategies ◽  
Structural Barriers ◽  
Validity And Reliability ◽  
Analytic Hierarchy ◽  
Cross Sectional ◽  
Content Type ◽  
The Analytic Hierarchy Process ◽  
Hierarchy Process

Purpose This study aims to identify and prioritize barriers to the implementation of medical equipment (ME) marketing strategies using the analytic hierarchy process (AHP). Design/methodology/approach This was an applied, cross-sectional and descriptive-analytic study conducted in 2017 in Iran. The study population included 30 medical equipment experts working in the Ministry of Health and Medical Education. A researcher made pair-wise comparison questionnaire was used for collecting the required data. The validity and reliability of this questionnaire were confirmed through getting five related experts’ opinions and inconsistency ratio (IR = 0.04). The AHP technique and Expert Choice 10.0 software were used to prioritize the barriers to the implementation of ME marketing strategies. Findings The results showed that among four categories of barriers to the implementation of ME marketing strategies, “managerial and strategic barriers” (FW = 0.339) and “structural barriers” (FW = 0.139) were the most important and the least important barriers, respectively. Originality/value This study, for the first time, has identified and prioritized barriers to the implementation of medical equipment marketing strategies using the AHP.

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