The professional service encounter in the age of the Internet: an exploratory study

2003 ◽  
Vol 17 (5) ◽  
pp. 476-494 ◽  
Author(s):  
Gillian Hogg ◽  
Angus Laing ◽  
Dan Winkelman
2020 ◽  
pp. 027243162097853
Author(s):  
J. Ortega-Barón ◽  
J. M. Machimbarrena ◽  
I. Montiel ◽  
S. Buelga ◽  
A. Basterra-González ◽  
...  

For the Z-Generation, the Internet has become a very important experimentation laboratory for the discovery and validation of their identity. Despite the importance of the process of building the self in the adolescent, there are hardly any validated instruments that measure the self online. The aim of this research was to design and validate the Brief Self Online Scale (SO-8). A total of 843 students (384 boys, 45.6%), with an age range of 10 to 14 years participated. Confirmatory factor analysis (CFA) confirmed the hypothesized model of two correlated factors (Online Self-Perception and Online Idealized Projection), previously obtained through exploratory factor analysis (EFA). The reliability coefficients of Self Online dimensions were adequate. Indicators of convergent validity were obtained, finding significant correlations with self-concept, problematic Internet use, and online emotional intelligence. The SO-8 has adequate psychometric properties to be considered a reliable and valid tool to measure the construct of the Self Online in adolescents.


2000 ◽  
Vol 2 (4) ◽  
pp. 253-264 ◽  
Author(s):  
Luvai Motiwalla ◽  
Steven Tello

2006 ◽  
Vol 32 (1) ◽  
pp. 49-62 ◽  
Author(s):  
Snunith Shoham ◽  
Shifra Baruchson-Arbib ◽  
Osnat Gouri-Oren

Intexto ◽  
2019 ◽  
pp. 139-165
Author(s):  
André Luiz Martins Lemos ◽  
Daniel Góis Rabêlo Marques ◽  
Elias Cunha Bitencourt

The article describes how the Brazilian media shows the Internet of Things. The corpus is composed of 165 texts of Folha de São Paulo published online between 2011 and 2016. A data scraping tool was developed to extract the texts, which were analyzed using Atlas.ti. As criterion of analysis, we sought to identify the most cited objects, the qualities attributed to them, as well as the most recurrent IoT definitions. We also observed the main themes found in the texts and the judgment implied by the articles. We conclude that IoT is defined by the connectivity between intelligent objects, linked to technical and economic issues and to the imaginary of the future. These objects work mostly in the residential, health and transportation areas. Privacy issues still do not dominate the discussions.


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